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Top Rated Customer Experience Software with Custom forms

Last updated: May 2026

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Why are customizable forms important for customer experience software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Customizable forms enhance customer experience software by allowing businesses to tailor data collection, improve communication, and create a personalized interaction. They adapt to specific needs, streamline processes, and ensure relevant information is gathered. Our reviewers in customer experience software rated this feature as important.

What do verified reviews highlight about key features of customer experience software?

Feedback Management: Reviewers value feedback management for organizing insights, enabling quick responses, and enhancing customer engagement with efficient categorization and real-time interaction. 93% of reviewers rated this feature as important or highly important.
Surveys & Feedback: Users appreciate customizable surveys that gather detailed insights, support targeted marketing, and improve customer experiences with data-driven decisions. 91% of reviewers rated this feature as important or highly important.
Reporting/Analytics: Reviewers highlight the ability to generate detailed, real-time reports and visualizations that aid in trend analysis, decision-making, and tracking performance metrics. 90% of reviewers rated this feature as important or highly important.
Negative Feedback Management: Users find negative feedback management helpful for promptly addressing issues, improving transparency, and enhancing customer satisfaction through immediate action and resolution. 88% of reviewers rated this feature as important or highly important.
Customizable Fields: Reviewers value customizable fields for tailoring data collection, enhancing flexibility, and ensuring precise information capture suited to specific business needs. 88% of reviewers rated this feature as important or highly important.