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Top Rated Customer Experience Software with Customizable Forms in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Customizable forms enhance customer experience software by allowing businesses to tailor data collection, improve communication, and create a personalized interaction. They adapt to specific needs, streamline processes, and ensure relevant information is gathered. Our reviewers in customer experience software rated this feature as important.

3 Best Customer Experience Software with Customizable Forms

  • SurveyMonkey
  • Jotform - Highest rated for customizable forms
  • Typeform

See other top Customer Experience products with customizable forms

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer experience software category. They also needed to have sufficient reviews about customizable forms, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for customizable forms based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

SurveyMonkey logo
4.6
(10.4K)

User insights about the customizable forms feature

Reviewers appreciate SurveyMonkey's customizable forms for their ability to tailor surveys to specific needs and branding. They find it easy to add logos, change colors, and edit fields, making surveys look professional and unique. Users highlight the flexibility in creating surveys for different purposes and the ease of use. However, some users mention that the customization options can be limited and that the process can be time-consuming. Overall, they value the ability to create detailed and personalized surveys.
“For our forms to follow our graphic profile, it is essential to be able to customise the forms. And SurveyMonkey certainly lets you do that. Which was one of the reasons we chose SurveyMonkey. SurveyMonkey has support for more customized branding, and the options for survey delivery are more flexible than Google forms. ”
Verified reviewer profile picture

Noel P.

CEO

“You can anytime customize your page. Either add a page to your survey or you can edit any field according to your requirements. Survey can also be customized using themes also. ”
CV

Chirag V.

Systems Engineer

Customer Experience key features coverage

SurveyMonkey offers 5 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Surveys & Feedback4.6
Reporting/Analytics4.4
Negative Feedback Management4.1
Customizable Fields4.5

Pros and cons based on 10,421 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,421 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Jotform logo
4.7
(2.7K)

User insights about the customizable forms feature

Reviewers appreciate Jotform's customizable forms for their flexibility and ease of use. They find it valuable to tailor forms to specific business needs, including adding logos, changing colors, and adjusting text and elements. Users highlight the drag-and-drop functionality and the wide range of templates available. They report that Jotform's forms can be customized for branding, making them look professional and unique. However, some users mention that the customization process can be challenging compared to other products.
“Customizable forms are super important in Jotform because they help me tailor forms to fit exactly what I need. I can make each form unique and relevant to my specific requirements, ensuring I get the data I want in a way that looks professional and ”
Verified reviewer profile picture

Betty O.

Social media manager

“Being able to customize forms to our companies needs is very crucial. This allows us to tailor each form or app to our business or client's situation so that we can better and more effectively reach and communicate with our clients.”
AF

Anzio F.

CEO

Customer Experience key features coverage

Jotform offers 5 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.7
Surveys & Feedback4.8
Reporting/Analytics4.5
Negative Feedback Management4.3
Customizable Fields4.7

Pros and cons based on 2,779 verified reviews

73% of users rated Jotform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,779 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effortless form creation

Efficient survey development

Convenient diGital signatures

Cons:

Restrictive usage limits

High cost for advanced features

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Typeform logo
4.7
(944)

User insights about the customizable forms feature

Reviewers appreciate Typeform's customizable forms for their professional appearance and user-friendly design. They find it valuable to tailor forms with custom colors, fonts, images, and branding elements. Users highlight the ease of creating engaging and visually appealing forms that enhance the user experience. However, some users mention limitations in customization, such as the inability to ask multiple questions on one page. Overall, they value the versatility and effectiveness of Typeform's customization options.
“Customability of Typeform - along with its user-friendliness - is its big selling point for me. Lots of designs plus being able to add relevant photos or even videos (though not your own videos) really brings the survey or form to life, to keep people engaged and enthused and help them even learn a bit as they go through the form/survey. This, in turn, provides a much better image for the company sending out the forms and boosts response rate.”
SA

Sabrina A.

Director

“I like that the forms are completely custom, every aspect of the form from typography and colour, to images and branding are all customisable. ”
Verified reviewer profile picture

Dylan C.

Software Developer

Customer Experience key features coverage

Typeform offers 4 out of the 5 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Surveys & Feedback4.6
Reporting/Analytics4.4
Negative Feedback Management
Customizable Fields4.6

Pros and cons based on 944 verified reviews

71% of users rated Typeform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 944 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective lead generation

Enhanced client interaction

Cons:

High cost concerns

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Experience Software with Customizable Forms in 2026

SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Zoho CRM logo

Customer relationship management solution

Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Typeform logo

Interactive form builder for data collection

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
SurveyLegend logo

Mobile-friendly survey management platform

Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Sogolytics logo
Category Leaders

Customer and employee experience management platform.

SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Experience Software is an all-in-one platform, providing a 365° view of customer health. Unite your support and success teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS companies.

Read more about TeamSupport

Users also considered
Hotjar logo

Digital experience insights for any business selling online

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

Read more about Hotjar

Users also considered
Survio logo

Turn feedback into growth with Survio.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Read more about Survio

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Kangaroo logo
Category Leaders

An all-in-one Loyalty and Marketing Platform for businesses.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

Read more about Kangaroo

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Lucky Orange logo
Category Leaders

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered
Adit logo

AI healthcare practice management platform

Adit is an AI-powered practice management software platform designed for dental, optometry, chiropractic, and orthodontic practices. The platform centralizes communication tools including voice, texting, email, internal chat, and eFax, while streamlining operations through digital forms, online scheduling, automated reminders, and insurance verifications. It features AI Call Intelligence that analyzes calls to recover missed bookings and an AI Front Desk agent that handles after-hours calls.

Read more about Adit

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers value feedback management for organizing insights, enabling quick responses, and enhancing customer engagement with efficient categorization and real-time interaction. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users appreciate customizable surveys that gather detailed insights, support targeted marketing, and improve customer experiences with data-driven decisions. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers highlight the ability to generate detailed, real-time reports and visualizations that aid in trend analysis, decision-making, and tracking performance metrics. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users find negative feedback management helpful for promptly addressing issues, improving transparency, and enhancing customer satisfaction through immediate action and resolution. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers value customizable fields for tailoring data collection, enhancing flexibility, and ensuring precise information capture suited to specific business needs. 88% of reviewers rated this feature as important or highly important.