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Customer Experience Software with Social Media Integration (2026) - Page 5

Last updated: April 2026

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263 software options

Liberty Converse logo

AI-enhanced contact centre experiences for customers & teams

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Liberty Converse is our cloud contact centre solution that revolutionises how businesses interact with customers and teams through AI-driven self-service, process automation and integrated workflows and CRMs.

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Locobuzz logo

Digital customer experience management

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Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.

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Real Time Feedback logo
Category Leaders

Your customers want to tell you things you should know.

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Real Time Feedback is a solution that helps businesses and organizations streamline customer and guest experience, allowing them to communicate digitally and privately in real time with management through interactive, patent-pending QR codes.

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NextMe logo

Cloud-based waitlist solution for service-based businesses

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NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.

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Customer Thermometer logo

Actionable feedback for customer-obsessed businesses.

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Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

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Surveyapp logo

Software for creating and managing feedback and surveys

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Surveyapp is an omni-channel feedback platform offering tools for businesses to gather customer and employee feedback. It includes a smiley survey app for tablets, smiley survey buttons for instant feedback, email surveys, web surveys, and a survey kiosk for busy locations. Surveyapp also provides real-time analytics, automated reporting, and experience management software to help organizations measure, analyze, and improve customer and employee experiences.

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hello24.ai logo

Conversational commerce platform

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DTC Brands on Shopify & WooCommerce (WordPress), Ecommerce companies, & retail brands looking to engage customers on online media.

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Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

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Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

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HappyOrNot logo

Helping companies improve operations with real-time feedback

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HappyOrNot is a feedback insights solution that helps companies improve operational excellence and business performance.

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Kapture CX logo

Cloud-based CRM solution for businesses of all sizes

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Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

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Replyco logo

Win Back 50% of Time Lost Messaging Customers

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Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

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Olvy logo

Manage your User Feedback like a Pro

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Olvy is a customer experience tool that helps businesses track and handle customer feedback, users’ needs, and helps you complete the loop with them once you’ve shipped something they asked for.

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Trustmary logo

Improve your website with fresh reviews

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Trustmary helps you boost your website with stylish review widgets, collect fresh company reviews automatically, measure customer satisfaction, and build more trust with potential clients. Suitable for all types of businesses in all industries that are looking to acquire customers online.

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Nickelled logo

Cloud-based customer engagement solution

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Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs. The platform enables users to build manuals, tutorials and step-by-step guides for products, websites, applications, and program navigation.

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Chattermill logo

Customer feedback analysis software

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Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

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Vocalcom Hermes360 logo

Omnichannel contact center solution

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Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels.

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Emojot logo

All-in-one platform for customer-centric transformation

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Assess customer feedback via touchpoint surveys throughout their lifecycle. Track satisfaction & loyalty using real-time analytics.

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Netcore Customer Engagement logo

AI-driven omnichannel growth platform

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Netcore’s Customer Engagement & Experience suite serves ad a full-stack growth platform for digital brands to boost customer engagement, conversions, retention and product experience at scale. It helps deliver the right message to the right customer through the right channel and at the right time.

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InMoment logo

Customer and employee experience management software

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InMoment is a modern Customer Experience (CX) solution that combines data, technology, and human expertise.

InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.

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Insocial logo

Customer experience, feedback and survey management software

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Insocial helps businesses collect feedback across the entire customer journey. From shop visits to chatbot conversations. Any interaction can be measured. Users can create and manage personalized surveys to identify strengths, communication efficiency, and areas of improvement.

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Thematic logo

AI-powered customer feedback analysis

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Thematic unlocks rich insights from unstructured feedback to help you build better products, reduce churn and drive growth. Without coding.

Add data from all channels for the full customer view. Build a product strategy off customer understanding and impact. See emergent issues as they arise.

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Bazaarvoice logo

Customer Reviews Solution

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Bazaarvoice's customer experience software allows brands and retailers to build smarter shopper experiences across the buyer journey.

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Idiomatic logo

Use data to turn feedback into features with confidence.

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Idiomatic is the only customer feedback analytics solution that takes the time to train custom models on custom training data from each individual client we work with.

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Arena logo

Group Live Chat Platform

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Arena creates group rooms for any event, live, and streaming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.

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GuestXM logo

Deliver Exceptional Restaurant Experiences at Scale

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Customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

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