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Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

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Table of Contents

Ultatel Cloud Business Phone System - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Ultatel Cloud Business Phone System overview

What is Ultatel Cloud Business Phone System?

Get seamless unified communications with ULTATEL Clarity Business phone. Whether you are looking to scale up your business or you want to have remote work flexibility, ULTATEL provides you the highest-quality videoconferences through our Microsoft Teams certified SBC.

Integrating your current software like Zendesk, Salesforce, Zoho and more is just a few clicks away with ULTATEL's Clarity Phone.

Enjoy all of our business-grade features, whether you're working on a desktop, laptop, smartphone or tablet.

Additionally, you'll get advanced IVR, call queuing, skilled/time-based routing, and call analytics.

Contact ULTATEL for a free demo and take your communications to the ultimate level

Starting price

18per user /
per month

view pricing plans

Alternatives

Ultatel Cloud Business Phone System pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(10)

5(30)

What do users say about Ultatel Cloud Business Phone System?

Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time.

Select to learn more

Who uses Ultatel Cloud Business Phone System?

Based on 41 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness

Electrical/Electronic Manufacturing

Consumer Services

Financial Services

Others

Use cases

Business Phone Systems

VoIP

Remote Work

Softphone

Call Recording

Ultatel Cloud Business Phone System's key features

Most critical features, based on insights from Ultatel Cloud Business Phone System users:

Call routing

4.5

(29)

IVR

4.5

(8)

Call recording

4.6

(18)

Chat/Messaging

4.7

(3)

All Ultatel Cloud Business Phone System features

Features rating:

4.6

(41)

Access controls/permissions

5.0

(4)

Activity dashboard

5.0

(1)

Activity tracking

5.0

(1)

Agent interface

(0)

Alerts/Escalation

(0)

Alerts/Notifications

4.4

(12)

API

(0)

Archiving & retention

(0)

Audio calls

(0)

Audio/Video recording

(0)

Automated attendant

4.3

(3)

Automated routing

(0)

Automatic call distribution

4.0

(2)

Blended call center

(0)

Calendar management

(0)

Callback scheduling

(0)

Call center management

4.2

(5)

Call conferencing

5.0

(1)

Call disposition

4.0

(2)

Caller id

4.5

(15)

Call list management

(0)

Call logging

4.1

(7)

Call monitoring

4.6

(9)

Call queues

(0)

Call recording

4.6

(18)

Call reporting

(0)

Call routing

4.5

(29)

Call screening

5.0

(2)

Call scripting

(0)

Call tagging

(0)

Call tracking

(0)

Call tracking metrics

(0)

Call transcription

5.0

(1)

Call transfer

4.2

(9)

Call whispering

(0)

Chat/Messaging

4.7

(3)

Collaboration tools

3.0

(1)

Communication management

3.0

(2)

Computer telephony integration

(0)

Conferencing

(0)

Contact database

(0)

Contact management

(0)

CRM

(0)

Customer history

(0)

Customizable Caller ID

4.3

(3)

Customizable reports

(0)

Dashboard

(0)

Data import/export

(0)

Electronic faxes

(0)

Email reminders

(0)

Employee directory

4.8

(4)

Event scheduling

(0)

Fax Management

(0)

File sharing

(0)

File transfer

(0)

For cloud phone systems

(0)

Group messaging

(0)

HD audio/video

(0)

Host controls

(0)

Inbound call center

(0)

International calling

(0)

IVR

4.5

(8)

Manual dialer

(0)

Meeting management

(0)

Microsoft Outlook Integration

(0)

Mobile access

4.6

(19)

Monitoring

(0)

Multi-Channel communication

(0)

On-Demand recording

(0)

On-Demand webcasting

(0)

Online voice transmission

3.4

(5)

Outbound call center

(0)

PBX

(0)

Performance management

(0)

Presentation streaming

(0)

Private chat

(0)

Quality management

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recording

3.7

(3)

Reminders

(0)

Remote access/control

4.8

(4)

Reporting/Analytics

(0)

Reporting & statistics

4.0

(3)

Ring Groups

(0)

Role-Based permissions

(0)

Scheduled recording

(0)

Screen sharing

(0)

Single sign on

(0)

SIP trunking

(0)

SMS messaging

(0)

Softphone

5.0

(1)

SSL security

(0)

Surveys & feedback

(0)

Third-Party integrations

(0)

Two way audio & video

4.7

(3)

Two-Way audio & video

5.0

(1)

Unified communications

(0)

User management

(0)

User profiles

(0)

Video call recording

(0)

Video chat

4.0

(1)

Video conferencing

4.4

(7)

Video management

(0)

Video streaming

(0)

Video support

(0)

Virtual backgrounds

(0)

Virtual Call Center

4.0

(5)

Virtual Extensions

(0)

Virtual voicemail

(0)

Voice mail

4.6

(18)

Voicemail transcription

5.0

(4)

Voice recognition

(0)

VoIP

(0)

VoIP connection

4.6

(10)

Workflow management

(0)

Ultatel Cloud Business Phone System alternatives

Ultatel Cloud Business Phone System

4.7

(41)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.8

Customer Support

4.9

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

800.com

4.7

(322)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Nextiva

4.6

(916)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Ultatel Cloud Business Phone System pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essential

/user

Per month

Features included:

Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
No limit on the number of users
Unlimited US & Canada Calling
Business SMS and MMS
Basic Internet Fax
Video Conferencing Up to 50 Participants
24/7/365 Support
Single-Level Auto-Attendant, IVR and ring groups
Build in Reports and Call Analytics
Single sign-on (SSO)
24/7 Chat & Phone Support
Reliable calling, foundational AI for understanding.
AI: On-Demand Call Transcripts (limited)
AI: Voicemail Transcription
AI: Basic Sentiment Analysis

Premium

/user

Per month

Features included:

Everything in Essential, PLUS
Auto call recording
Call monitoring and whispering
Multi-Level IVR
Call Queues
Queue Callback
Auto Voice Recording
Video Conferencing Up to 100 Participants + Meeting Recording
Enhanced Analytics Dashboard
+ Popular CRMs (Zoho, HubSpot Lite)
Advanced Single Sign-On (SSO)
Robust collaboration, deeper call intelligence & AI efficiencies.
Basic Topic ID
AI: All Calls Transcribed
AI: Detailed Sentiment Analysis
AI: Call Summaries

Ultimate

/user

Per month

Features included:

Everything in Premium, PLUS
Video Conferencing up to 250 Participants
Advanced Features (Breakout Rooms, AI Live Transcription)
Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
SMS/MMS: 1000 messages/user/month
Comprehensive AI-Driven Analytics Dashboard
Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
Custom Roles & Permissions
Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
Advanced AI, comprehensive intelligence, enterprise control & premium integrations.
AI: Real-Time AI Transcripts & Sentiment (Alerts)
AI: Advanced Topic ID (Trends)
AI: Call Summaries (Action Items)
AI: Quality & Coaching Tools

User opinions about Ultatel Cloud Business Phone System price and value

Value for money rating:

4.8

(41)

To see what individual users think of Ultatel Cloud Business Phone System's price and value, check out the review snippets below.

“We have had quick turnaround times when calling into tech support.”

Brittany A.

Patient Care Coordinator Supervisor

“The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.”

David B.

CEO

Ultatel Cloud Business Phone System integrations (7)

Integrations rated by users

We looked at 41 user reviews to identify which products are mentioned as Ultatel Cloud Business Phone System integrations and how users feel about them.

Microsoft Teams

Integration rating: 4.2 (6)

Dynamics 365

Integration rating: 5.0 (1)

“This our accounting system where payments are disbursed. Too often, invoices dont carry over from Zip, or data is dropped from critical fields and the data doesnt port over to D365 automatically like we were promised by Zip”

Matt G.

Director

Other top integrations