App comparison
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Genesys Cloud CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled experience orchestration platform
Last updated: August 2025
Genesys Cloud CX Alternatives & Competitors (2026)
Top 9 free alternatives
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.1
Value for money
Starting price
0.2
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.1
Value for money
Starting price
0.2
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
3CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web & mobile-based (Android, iOS) communications system.
0.2
Value for money
Starting price
0.2
Functionality
Task Management
5/5
Proactive Chat
5/5
Multi-User Collaboration
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
Value for money
Starting price
0.2
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Twilio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build, Scale, and Operate Customized Communication Solutions
0.1
Value for money
Starting price
0.3
Functionality
Reporting & Statistics
5/5
Voicemail Transcription
5/5
SIP Trunking
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.6
Value for money
Starting price
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communications platform
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Workflow Management
5/5
Live Chat
5/5
Voice Mail
4.9/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source modular communication system
0.7
Value for money
Starting price
0.4
Functionality
VoIP Connection
5/5
Caller ID
5/5
Call Transfer
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer communications system
0.7
Value for money
No pricing info
Starting price
0.8
Functionality
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Interaction Tracking
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution
0.6
Value for money
Starting price
0.3
Functionality
Progressive Dialer
5/5
Predictive Dialer
5/5
Manual Dialer
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chat-based workspace in Office 365
0.3
Value for money
Starting price
0.2
Functionality
Video Support
5/5
Template Management
5/5
Tagging
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
RingEX - AI meets trusted communications
Value for money
Starting price
0.1
Functionality
Multi-Channel Communication
5/5
Virtual Call Center
5/5
Event Triggered Actions
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Work simply, win the day.
0.8
Value for money
Starting price
0.6
Functionality
Task Scheduling
5/5
Task Progress Tracking
5/5
Real-Time Notifications
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI content creation solution
0.9
Value for money
No pricing info
Starting price
0.8
Functionality
Text Editing
5/5
Rich Text Editor
5/5
Natural Language Processing
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Most powerful, all-in-one solution for community engagement.
0.3
Value for money
Starting price
0.1
Functionality
Discussions/Forums
5/5
Reporting/Analytics
5/5
Recurring/Subscription Billing
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.
Value for money
Starting price
0.3
Functionality
Vulnerability Scanning
5/5
Threat Response
5/5
Real-time Alerts
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video Editing Platform
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Video Streaming
5/5
Event Scheduling
5/5
Third-Party Integrations
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.1
Value for money
Starting price
0.3
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled virtual assistant solution
0.4
Value for money
Starting price
0.3
Functionality
No unique features
Top Features
Voice Recognition
5/5
Live Chat
5/5
Recording
5/5
