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Gorgias
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
Table of Contents
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Gorgias - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Gorgias overview
Based on 132 verified user reviews
What is Gorgias?
By industry, Gorgias reviewers are most commonly professionals in retail (26%). The most frequent use case for Gorgias cited by reviewers is customer service (85% of reviewers).
What are the most popular integrations for Gorgias?
The Gorgias integration most frequently cited by reviewers is Shopify, an eCommerce product rated 4.9 out of 5 for its integration with Gorgias.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Social Media Integration
Team Collaboration
Customer Support
Customization and Automation
Gorgias’s user interface
Gorgias pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Gorgias?
By industry, Gorgias reviewers are most commonly professionals in retail (26%). The most frequent use case for Gorgias cited by reviewers is customer service (85% of reviewers).
Select to learn more
Who uses Gorgias?
Based on 132 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Gorgias's key features
Most critical features, based on insights from Gorgias users:
All Gorgias features
Features rating:
Gorgias alternatives
Gorgias
Starting from
10
Per month
Salesforce Sales Cloud
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Gorgias pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom Services
- Custom Billable Tickets
- Custom Plan Price
- Custom Overage Ticket Cost
- 500 User Seats
User opinions about Gorgias price and value
Value for money rating:
To see what individual users think of Gorgias's price and value, check out the review snippets below.
Erin E.
Co-Owner & Operations Director
Michael C.
Senior CX and Operations Manager
Gorgias integrations (127)
Integrations rated by users
We looked at 132 user reviews to identify which products are mentioned as Gorgias integrations and how users feel about them.
Integration rating: 5.0 (6)
“Gorgias' automation features can be triggered by Shopify for order creation or cancellation, to streamline support processes.”
Hope S.
Customer support
Integration rating: 5.0 (2)
“Allows us to see product registration information, communication history and other custom events. ”
Luke G.
Head of Ecommerce
Integration rating: 5.0 (1)
“Once a ticket is assigned to my, I'm notified by Gmail and I can go in and check it”
Latoya G.
Customer support agent
Integration rating: 4.8 (4)
Integration rating: 3.3 (3)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
Integration rating: 5.0 (1)
Gorgias support options
Typical customers
Platforms supported
Support options
Training options
Gorgias FAQs
Gorgias has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Gorgias used for?
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.
Q. What are the benefits of using Gorgias?
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
Q. What languages does Gorgias support?
Gorgias supports the following languages:
English
Q. Does Gorgias support mobile devices?
Gorgias supports the following devices:
Android, iPhone
Q. Does Gorgias offer an API?
Yes, Gorgias has an API available for use.
Q. What level of support does Gorgias offer?
Gorgias offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk
