App comparison
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CXone Mpower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
CXone Mpower Alternatives & Competitors (2026)
Top 8 free alternatives
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
Value for money
Starting price
0.3
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.1
Value for money
Starting price
0.3
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.6
Value for money
Starting price
0.3
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Clio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based legal practice management tool for law firms.
0.4
Value for money
Starting price
0.4
Functionality
Receipt Management
5/5
Archiving & Retention
5/5
Version Control
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.3
Value for money
Starting price
0.2
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact and call center software
0.1
Value for money
Starting price
Functionality
Call Tracking
5/5
Social Media Integration
5/5
Scheduled Recording
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
RingEX - AI meets trusted communications
Value for money
Starting price
0.2
Functionality
Multi-Channel Communication
5/5
Virtual Call Center
5/5
Event Triggered Actions
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered communications solutions for all industries
0.3
Value for money
Starting price
0.1
Functionality
Real-Time Chat
5/5
Real-Time Data
5/5
On-Demand Recording
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
0.3
Value for money
Starting price
0.2
Functionality
CRM
5/5
Email Management
5/5
Search/Filter
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Recognize. Reward. Results.
0.4
Value for money
No pricing info
Starting price
0.5
Functionality
Real-Time Notifications
5/5
Employee Profiles
5/5
Employee Engagement
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Technology that gives you the gift of time.
0.9
Value for money
Starting price
0.9
Functionality
Timesheet Management
5/5
Real-Time Updates
5/5
Self Service Portal
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dynamic performance management system for SMBs
0.9
Value for money
Starting price
0.9
Functionality
Employee Profiles
N/A
Performance Appraisal
N/A
Individual Development Plans
N/A
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.4
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
Value for money
Starting price
0.4
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.2
Value for money
Starting price
0.2
Functionality
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Service History
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Transform Your HR with Employment Hero
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Certification & Licensing
5/5
Social Recognition
5/5
Sick Leave Tracking
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey and feedback collection platform
0.3
Value for money
Starting price
0.4
Functionality
Text Fields
5/5
Text Analysis
5/5
SMS Messaging
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful, self-serve product analytics.
0.1
Value for money
Starting price
0.4
Functionality
User Interaction Tracking
5/5
Customer Journey Mapping
5/5
Activity Dashboard
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey & questionnaire tool
0.5
Value for money
Starting price
0.5
Functionality
Process/Workflow Automation
5/5
Alerts/Notifications
5/5
Survey/Poll Management
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
0.3
Value for money
Starting price
0.2
Functionality
Customizable Branding
5/5
Campaign Management
5/5
Sales Trend Analysis
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
