App comparison
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Zendesk QA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support Quality Assurance Platform
Last updated: September 2025
Zendesk QA Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.7
Value for money
Starting price
No pricing info
0.2
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Lost Returns
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lost and found software with customer notifications
0.2
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Website Integration
5/5
Shipping Labels
5/5
Real-Time Notifications
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
USAN Contact Suite for Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Extending the power and breadth of Amazon Connect
0.2
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Computer Telephony Integration
5/5
Transcripts/Chat History
5/5
Reporting/Analytics
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One Quality Management Platform for Contact Centers
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Corrective and Preventive Actions (CAPA)
5/5
Third-Party Integrations
5/5
Reporting/Analytics
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
WEM Software for customer service teams.
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Employee Coaching Tools
5/5
Feedback Management
5/5
Interaction Tracking
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management and decision tree software
0.6
Value for money
No pricing info
Starting price
No pricing info
Functionality
Customizable Branding
5/5
Knowledge Base Management
4.8/5
Catalog Management
4.8/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.5
Value for money
Starting price
No pricing info
0.3
Functionality
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Service History
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.7
Value for money
Starting price
No pricing info
0.6
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
4.8
Value for money
Starting price
No pricing info
0.4
Functionality
Interaction Tracking
N/A
Canned Responses
N/A
Transcripts/Chat History
N/A
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat platform for customer care & customer engagement
4.8
Value for money
Starting price
No pricing info
0.6
Functionality
Mobile Access
5/5
Real-time Consumer-facing Chat
4/5
Proactive Chat
4/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform with virtual assistants
0.5
Value for money
Starting price
No pricing info
0.9
Functionality
Email Management
N/A
Chat Transcript
N/A
Offline Form
N/A
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The enterprise messaging platform
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
API
4/5
Contextual Targeting
3/5
Social Media Integration
2/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Support Ticket Management
5/5
Knowledge Base Management
5/5
Inbox Management
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement tool for omnichannel communication
0.2
Value for money
Starting price
No pricing info
0.6
Functionality
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mojo Helpdesk makes customer service easy.
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Self Service Portal
5/5
Inventory Management
5/5
Asset Tracking
5/5
Top Features
Third-Party Integrations
5/5
Quality Management
5/5
Process/Workflow Automation
5/5