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Naofix Logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

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Naofix - 2026 Pricing, Features, Reviews & Alternatives

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Naofix overview

What is Naofix?

Naofix is a next-generation helpdesk solution designed to provide an innovative way through which companies can manage their customer support operations. Naofix is a lightning fast, super lightweight and scalable incident management platform built by the expert team at Nautilux! We are combining speed of build with operational efficiency led design, in an ever simplified UX fashion. Naofix is built as the single point of contact for all support needs and stitches to your existing workflows, slashing minutes off response times while ensuring SLA compliance.

Naofix also offers an AI-powered chatbot that automatically triages queries, makes recommendations and quickly escalates problems to the correct teams of support staff so they can resolve issues faster and free your own people up for higher-value work. Be it a small business or an enterprise-wide initiative, Naofix can help take your support infrastructure from peripheral to core and elevate its status as a strategic asset that supports high performance maintained by superior customer satisfaction.

Key benefits of using Naofix

• All-in-One Solution: Combines Helpdesk, CMMS, and CRM capabilities in a single platform.
• 100% French-Made: Developed locally in France, ensuring quality and compliance with European standards.
• User-Friendly Interface: Intuitive design that simplifies incident management and boosts productivity.
• Rapid Incident Resolution: Speeds up response times and reduces downtime with efficient workflows.
• Customizable: Easily adapts to the specific needs of your business, regardless of size or industry.
• Enhanced Customer Satisfaction: Improves customer support experience by providing fast and reliable service.
• Scalable: Grows with your business, supporting increasing demands without compromising performance.
• Local Support: Benefit from dedicated support and expertise from a team based in Nantes.
• Secure and Compliant: Ensures data protection and compliance with GDPR and other regulations.
• Eco-Friendly: Designed with sustainability in mind, minimizing environmental impact through efficient resource usage.
• AI-powered chatbot: Automatically triages queries, makes recommendations and quickly escalates problems to the correct teams of support staff

Starting price

14per user /
per month

Alternatives

with better value for money

Naofix’s user interface

Ease of use rating:

Naofix reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Naofix's key features

Most critical features, based on insights from Naofix users:

Real-Time notifications
Assignment management
Data recovery
Reporting & statistics
Signature management

All Naofix features

Features rating:

Multi-Channel communication
Autoresponders
Workflow management
Service level agreement (sla) management
Self service portal
Secure data storage
Search/Filter
Rules-Based workflow
Routing
Role-Based permissions
Response management
Reporting/Analytics
Reminders
Recurring issues
Real-Time updates
Real-Time reporting
Real-Time chat
Process/Workflow automation
Prioritization
Personalization
Performance metrics
Multiple user accounts
Widgets
Whitelisting/Blacklisting
Virtual classroom
Training companies
Training administration
Third-Party integrations
Tests/Assessments
Task progress tracking
Task management
Tagging
Synchronous learning
Surveys & feedback
Support ticket tracking
Support ticket management
SSL security
Spam blocker
Skills tracking
Skills assessment
Single sign on
Shared inboxes
Customer segmentation
Customer database
Course management
Corporate/Business
Contact management
Configurable workflow
Commenting/Notes
Collaboration tools
Chat/Messaging
Certification & licensing
Canned responses
Blended learning
Automated routing
Archiving & retention
API
Alerts/Notifications
Alerts/Escalation
Activity tracking
Activity dashboard
Access controls/permissions
Modeling & simulation
Mobile app
Macros/Templated responses
Knowledge base management
Issue tracking
Issue scheduling
Issue management
Inbox management
Help desk management
Email tracking
Email templates
Email management
Email Distribution
Drag & drop
Data import/export
Dashboard
Customizable templates
Customizable forms
Customizable fields
Customizable branding

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14

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Per month

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Naofix pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Per user

14

/user

Per month

Features included:

  • Messagerie
  • Helpdesk
  • Support
  • Formation

1 to 10 users

99

Per month

Features included:

  • Helpdesk
  • Messagerie
  • Support
  • Formation

11 to 25

188

Per month

Features included:

  • Helpdesk
  • Messagerie
  • Formation
  • Support

26 to 50

357

Per month

Features included:

  • Helpdesk
  • Formation
  • Support
  • Messagerie

Unlimited seats

999

Per month

Contact vendor for more details

User opinions about Naofix price and value

Value for money rating:

Naofix support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum
Chat

Training options

In Person
Live Online
Webinars

Naofix FAQs

Q. What type of pricing plans does Naofix offer?

Naofix has the following pricing plans:
Starting from: €14.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Naofix?

Naofix has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Naofix support?

Naofix supports the following languages:
French


Q. Does Naofix offer an API?

Yes, Naofix has an API available for use.


Q. What other apps does Naofix integrate with?

Naofix integrates with the following applications:
Make, Pennylane, Linux Mint, TeamViewer, Grafana, Gmail, Google Workspace, Mailinblack, Trello, Microsoft Entra ID, TeamViewer Frontline, Linux Lite, Brevo, Windows 11, MacOS Big Sur, Slack, GoTo Meeting, AnyDesk, Google Calendar, Mailchimp, n8n.io, Google Sheets


Q. What level of support does Naofix offer?

Naofix offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, Chat

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