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Okendo

4.9
(177)

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Okendo Pricing

Pricing overview

Value for money rating

4.6

/5

177

Price starts from

19

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

Okendo is offered across five pricing plans, outlined below. A 14-day free trial is available.
Essential: $29 per month
Growth: $99 per month
Power: $299 per month
Advanced: $499 per month
Enterprise: Please contact Okendo directly for pricing information.

What users say

Great features and service for reasonable cost.
Customers respond to the review emails, we don't even have to offer them a discount. The review emails are easy for the customers to use & upload their own photos of the products.

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Reviewers who mentioned pricing said:

CO
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Cayla O.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Startups

Reviewed 5 years ago

We are really hoping to improve conversions with the addition of reviews! We want to share the wonderful feedback that our customers send to us publicly so that prospective buyers can learn from their opinions and make informed purchases. We are seeing a direct impact through the integration of star reviews to our ad-sets, as well as our SEO.

Pros

Love that the support staff was able to aid in the customization of the widget and review capture forms beyond the standard interface - this was a huge plus! The cost is unbeatable compared to other options out there, as we are an early stage company that is too big for most starter packs, but not big enough where the enterprise offering would appeal to us at this stage. We really feel like we can grow with Okendo, and that they will grow with our needs as well!

Cons

Small UI experiences on the backend such as total quantity of reviews in the moderation portal. Would love to be able to access / update the blacklist on our own.

AS
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Alex S.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Easy to Use Service

Reviewed 4 years ago

Definitely a positive overall experience, and I would recommend them to anyone that needs a really solid reviews software that isn't super fussy.

Pros

It's super easy to use, and all of its features are very sleek and functional. The team is super helpful, and responds quickly if we run into any issues or have questions.

Cons

It's fairly lightweight, and missing some features that more heavy-duty competitors offer. However, it's a great value for the money.

NN
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Nancy N.

Cosmetics, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Bang For Your Buck!

Reviewed 5 years ago

We love doing business with Okendo. They're constantly improving their service and coming up with new features. Their customer service is exemplary!

Pros

The cost of using Okendo is far less than the competitor brand we were using and we get more for our $$ on top of that. That's probably the number one benefit. We have an artisan skincare company and reviews are pretty important for first time customer conversions when the potential customer can't try the products directly, so we really needed this service for our website. Okendo came along at just...

Cons

No cons. We've been very happy with what they're offering.

JH
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Jen H.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Review Software at a Great Price

Reviewed 5 years ago

The people that work for Okendo offer great customer support. I would highly recommend them. We now use this on all 4 of our retail sites.

Pros

The setup of the software was incredibly easy and they assisted every step of the way. This is one of the first apps we have installed where we didn't have to make design edits to make it look good on our page. The software is very easy to use.

Cons

Nothing really. They had everything we needed and helped with everything we asked for.

AR
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Verified reviewer

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic value, Has all the basic features you want

Reviewed 5 years ago

Start with Okendo over any other review management software. It's no risk, monthly, and it does basically everything you need it to. You can always upgrade to overpriced options later if you are missing some key features. I doubt you will though. The value is fantastic. It has made our site look so much better and add tons of social proof with the reviews and how they are displayed.

Pros

Value. I was trying to decide between Yotpo and Okendo, and read so many reviews that while Yotpo was great with lot of extra features, you don't need the extra features and support to justify the cost. I am so happy I went with Okendo. Support. The team is small but very responsive. They will help you get set up and be there in case anything needs adjustment. They helped me with some customization as well. Clean/Simple. I love the look of Okendo. The reviews are tight, clean, and very easy to adjust with CSS settings. The carousel looks great, and I have been very happy with how it makes our site look. They make it fit with the design and style of your theme.

Cons

Search feature. I would like the ability to search reviews. I have heard this feature may be coming soon. You can ask for a csv of all reviews or they can search for you until they release the new feature.

tP
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tiffany P.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Big Fan!

Reviewed 4 years ago

Wonderful! When I switched over it was a seamless transition and I haven't looked back.

Pros

I am a BIG FAN of Okendo! I was previously using a competitors program and paying way too much money. Okendo does all of the same things for a third of the price or less. Highly recommend.

Cons

I wish that there was a way to fully customize the reviews to look like my brand. Right now it's not bad, but if I could customize the shape of the stars, fonts, etc, that would be ideal.

PZ
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Paige Z.

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Way better than Yotpo for the price!

Reviewed 5 years ago

As a newly launched company in a new DTC product category, customer reviews (social proof) are incredibly important, so we were on the hunt for a review platform that was reasonably priced, but could meet our unique requirements associated with a headless, custom site. Despite being located halfway around he CEO and support team were incredibly helpful in getting us the help, advice, and tips needed to get it implemented quickly.

Pros

Pros are the price, flexibility to implement on a custom, headless site, capable CEO and support team

Cons

Cons are greater SEO capabilities with respect to general branded searches

TS
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Tony S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best solution for Shopify reviews

Reviewed 4 years ago
Pros

Very easy to use for both us and our customers. Easy to manage the entire review process. Reviews are way up since switching to Okendo, with better UGC and engagement. The onboarding process (switching from a more expensive app) was smooth as butter.

Cons

There is nothing not to like. If you need product reviews on your site, this is a stellar option at a great price.

mc
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mike c.

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple Transfer

Reviewed 4 years ago
Pros

For the price, you cant bet Okendo. I spent thousands with Yotpo and it was a waste for a bonified email-sender!!

Cons

My one change would be able to have all the images uploaded into a drive or something. I cant even download them off the back end for use by the business. That's the whole point of getting user-generated content.

AR
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Verified reviewer

Consumer Electronics, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product and better support

Reviewed 4 years ago
Pros

Customer support with the implementation has been amazing. Has all the Features we need and is highly customizable compared to Comps like yotpo for a similar price

Cons

Good rich snippets and reviews is an additional $150/ month for manageMent

Ed
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Elisabeth d.

Apparel & Fashion, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love it

Reviewed 5 years ago

Overall very happy with Okendo.

Pros

I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.

Cons

I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.

CB
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Claire B.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple to use, great value for money and amazing support

Reviewed 3 years ago

Previously we had little control over reviews, everything was manually being assessed. When looking at alternatives our budget left us with very cheap and cheerful solutions or if we added in a lot more money we had a worthy tool but too expensive for us. Okendo is a perfect fit and at a brilliant price, it has driven value for us and we get more reviews in two weeks than we did all of last year!

Pros

I love how simple to use the system it, I started by looking at competitors and Okendo were under 1/4 of the cost. The system is so powerful and I am always finding tweaks to be made. My concern with a simple plugin would be that we compromise on the look and feel of the reviews, but it fits in with our brand perfectly. [SENSITIVE CONTENT HIDDEN] and the implementation team were a dream to work with and are an amazing help. I would recommend Okendo over all competitors, no question!

Cons

I feel that it would be good to have this system better integrated with other solutions such as Klaviyo, as at the second it was clunky to set up and edit. Test sends were not the easiest.

JP
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Juliette P.

Apparel & Fashion, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I chose Okendo to replace Yotpo

Reviewed 2 years ago

Having qualitative reviews helps a lot to reassure our new customers since we are a young brand ! Okendo is the best app to do so.

Pros

Okendo was very easy to implement, and the Okendo team was super friendly and helped set up the reviews the way we wanted to. We were able to customize very much the reviews, and the team understood perfectly what we wanted from the start. The commercial offer was very good and the value for money is great. I also like the fact that you can group products to maximize the number of reviews under one item. For me it is the best app for reviews !

Cons

There are not many things that I don't like, maybe it would be nice to be able to customize a little bit more the emails but that is it !

IR
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Ivan R.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Alternative to Yotpo and Others, 90% of the functionality---10% of the price

Reviewed 6 years ago

We were a very early adopter and received excellent support and a generous trial period while setting up Okendo. Our customers love it, especially the high degree of product-specific customization and data collection. For 90% of the functionality Okendo provides, several competitors were asking for tens of thousands of dollars per year... Okendo is phenomenal deal and has an extremely polished customer facing experience.

Pros

Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience

Cons

Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind. I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews.

Vendor response

Hey Ivan, thanks for the review!! We've loved working with you and Kommando. To clarify the Google agreement you mentioned; Google does source Seller Ratings from a number of 3rd party review aggregators. However, Seller Ratings (also known as 'site reviews') are distinct from product reviews. Google recently released it's own service retailers can use to collect Seller Ratings, Google Customer Reviews. It's free, effective and means retailers don't need to depend on 3rd parties for Seller Ratings. Product reviews collected with Okendo can be included in Google Shopping, Google Product Listing Ads and in Google SERPs. Thanks so much!! ¿

MS
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Marta S.

Consumer Goods, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Worth the $$$

Reviewed 4 years ago

Fantastic experience with product, reliable and customer service and support is great.

Pros

Easy to navigate, reliable experience and great customer service.

Cons

Any initial issues were easy qualmed and resolved by the CX team. Even the higher price point is absolutely justified in every regard.

GS
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Grant S.

Marketing and Advertising, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Director of Marketing

Reviewed 2 months ago

Decent overall though I’m keeping an eye on alternatives, and it’s quite possible we may make a change.

Pros

Easy platform to manage, relatively easy to integrate into our Shopify store, and pretty solid widgets for Shopify.

Cons

Pricing to have a Klaviyo integration is too high for what it gives you, especially since Klaviyo has its own reviews now.

JB
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Jared B.

Entertainment, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Absolutely loved it! It's a great service and its price is competitive and unbeatable.

Reviewed 6 years ago

The reviews from thousands of Adventure Hunt participants

Pros

Its ease of use and simplicity. It's so easy for the customer to use and understand. I like their fair and competitive price too. They don't overcharge like tons of other companies do.

Cons

It would be nice to be able to choose your auto default for the messages. Currently it auto defaults to most recent, I'd love for it to auto default to most helpful or best rating. It'd also be nice to 'Pause' subscription for a lower monthly fee, we're a seasonal business and we don't get reviews for several months, it'd be nice to pay a lower monthly fee to keep our current reviews without being able to publish new ones. How it's setup now is 'all or nothing' and that's not a win-win for Okendo and their clients.

RW
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Ross W.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value, dedicated new company!

Reviewed 5 years ago

Matt and the team got us up and running with white glove service as we were beta testers, and they've always been quick to respond and very helpful with questions. I've recommended them to lots of other companies and will here as well. It's a great value!

Pros

It has elevated our reviews game significantly. We went from the free Shopify software right to this and it's been really great. The way reviews are displayed, there is a lot of legitimacy lent to each and every one.

Cons

As a new company, all the perks and functionality aren't quite there yet, though I have no doubt they're coming. It's a little tricky to find old reviews, the analytics is still coming along (we do get weekly emails, though it's not yet in the dashboard), that sort of thing. It's all here though.

AM
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Alexandria M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a great app!

Reviewed 2 months ago

Overall i'm extremely happy with my experience with Okendo! It's always been great value for our money

Pros

I love that all of our reviews are in one place and they can be easily managed and made to fit our needs!

Cons

I don't think there's anything that I don't like about Okendo

KM
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Kristen M.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Happy with Okendo

Reviewed 4 years ago

Awesome. Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.

Pros

Implementation was super easy and it was very easy to transition from our prior reviews partner to Okendo. We are getting a lot more for our money and I love the additional info we are collecting from reviewers at no additional cost to us. Also added capabilities for reviewers such as videos and Q and A.

Cons

A couple of small things came up but each one has been fixed (duplicate reviews submitted, etc)

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Clay R.

Sporting Goods, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best review platform I've used and continually improving

Reviewed 5 years ago

I have been extremely satisfied with Okendo thus far and have no intentions to switch or even look for another solution. I can't say enough good things about this product and team.

Pros

Pricing, clean simple user interface, offers powerful features, and they are constantly adding new features

Cons

No cons, but we're not using the software to its full potential yet. It works flawlessly for basic review gathering and moderation.

AR
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Verified reviewer

Consumer Goods,

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Phenomenal Review Platform

Reviewed 6 years ago

Easy review platform to implement at an affordable price.

Pros

We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly...

Cons

We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

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Roohi Q.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great functionality and very responsive customer service

Reviewed 6 years ago

Attractive customer reviews on every product page give customers the confidence to purchase. Okendo is customizable so that it fits with the look of our Shopify theme and it also integrates with our loyalty program so that customers who leave reviews through Okendo can get loyalty points.

Pros

Okendo reviews look great on our product pages and help customers to buy with confidence. The price and the responsive customer service can't be beat.

Cons

I have no complaints because every time we have any issue or any ask Okendo is very responsive.

SA
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Silvia A.

Apparel & Fashion, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Build trust with your customers!

Reviewed a year ago

Easy platform to use, seamless integration with Shopify + Klaviyo, and fair pricing. We will continue to use Okendo as our preferred Reviews partner.

Pros

Okendo gives our customers to be our ambassadors. Sharing selfies, their thoughts on a design, and their experience with our customer support team has helped with conversion and building trust with our community.

Cons

Wish there was more we could control from a visual standpoint.

AR
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Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Increased our review rate substantially

Reviewed 6 years ago
Pros

Easy to use, feature-rich, easy integration and customization to match the look and feel of site. Constantly improving with new features.

Cons

Like everything in life, I wish it cost less. But you get what you pay for. The reward process for writing a review is a bit cumbersome since the two apps can't talk to each other, but that is more an issue with the rewards program than Okendo.