RingCentral Contact Center Reviews - Pros & Cons, Ratings & more

Aircall

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Vonage Contact Center

Grasshopper

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

RingCentral Contact Center

Android

Web-based

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iPhone

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Janna was my technical support representative and she was excellent. She had a great attitude.

Owner

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Cost reduction consultant

The system is wonderful, most beneficial for small businesses, pricing could be more competitive.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

Office Manager

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Marketing Support Manager

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers.

Senior Agent 

I like how it is easy to use for communicating with our client.

Transaction Coordinator

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service.

Marketing Assistant

If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Sometimes it is difficult to integrate with different softwares.

SCheduler

And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

8x8 Work

MiVoice Business Solution

Zoom Workplace

Ooma Office

Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.

Excellent software for Call center industry!

Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.

Really Convenient with some Minor Issues

If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone.

Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well.

Absolutely. Ridiculous.

Customer Service? Not Today!

My overall experience with RingCentral has been great!

Love RingCentral

It was an ok experience good for remote workers

good for remote workers 

Overall really good easy to use and the calls are nice and clean 

Makes like easy 

Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.

Positive Experience Overall

I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not miss any calls.

Forever Access to Your Direct Work Line

The transition to Ring Central was smooth and easy.  I love having this app rather than a land line.

Ring Central Ease of Use 

Overall experience was great especially when away from the office

Great App!!

It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Ringcentral has changed the way our company operates

Ring Central

Overall, I would love to use this apps for back office job and would highly recommend for contact center here in the Philippines.

RingCentral is the best.

Despite being expensive Ring Central offers value for your money.

Ring Central 

Good option for voip

Functional and financially sound

overall experience is very good and i would recommend 

Ring central review

Overall ring central is one of the better phone companies I have used.

I have never had contact with a company that treated non-paying customers better than potential paying customers.  RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity.  As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office.  I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided.  Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter,  and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point.  I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.  

Worst Customer Service Ever without Exaggeration 

We went with Ring Central because it was the top of the line business phone company.  I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.

Expensive Price for Mediocre Service

RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Review of Product Software

Terrible.  They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.  The forwarded calls then didn't go through to our admin and were getting blocked.  I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud.  

As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all.  Instead we needed to turn on international forwarding.  That's when I learned that there was an additional charge per minute for each of those calls.  I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract.  

When I let their support team know what was happening, they told me I needed to talk to the account rep.  Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back.  I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time.  Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.  



Delays in the call quality, terrible customer service, and extra charges

It has helped me to speed up communication, internally and externally, without having to utilize my personal cell.  Love it!

Big Fan

Ring Central Review

Attorney

Very pleased 

Josh:                                                  Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's app five out of five stars. For more reviews like this, click the link below. Prior to adoption of RingCentral, we had a couple of different solutions for our phone handling. That's one of the reasons we selected RingCentral. We had our main landline provider, which I believe at the time was AT&T, as well as a few different cell phone numbers and other portable numbers, then consolidating them was one of the big reasons we chose RingCentral. We chose RingCentral because it's an industry leader that everybody was very familiar with. When we polled our friends and colleagues, it received very high marks for ease of use, as well as the commonness of the setup.
                                                       We really like using programs and applications that are industry standard so that we don't have a lot of training and onboarding issues. All things considered, despite our really variety based initial setup, we found onboarding to RingCentral to be pretty straightforward and pretty easy to use. Certainly, there's always challenges and bumps when adopting a technology and bringing your other technologies into the fold. But I found RingCentral to be very easy to set up and use in my small office.

Incredible call center alternative (especially when working from home)

Sean:                                                  Hey, I'm Sean, conversion specialist. I give RingCentral Contact Center a five out of five. For more reviews like this, click below. We use RingCentral Contact Center as a way to accept incoming client calls. When they open a ticket, they'll open that ticket through us. But generally, the one will reach out and get to somebody in person. We'll take that through our call center that we use RingCentral for. They can reach any of the support team members directly or they can call the support line and they can get put into the pool of support team members so that the most readily available support team member can grab their call. That helps us solve a lot of problems as far as expediting tickets and bugs through our development team. And overall, it's just made our process for quality, assurance, and product support that much easier.
                                                       RingCentral is a really big asset for our team. For one, it helps us to disassociate work time with personal time. For support team members, we generally don't like to provide our personal information to clients. That helps us keep a healthy work-life balance, which is really important in our organization. On top of that, I love how easy it is to just make an outgoing call to a client when you need to. You can schedule a meeting times through there. They have a lot of functionality that we don't see with other call center softwares that we were using in the past. So, it is really just a big asset and I like a lot of the functionality that it brings.
                                                       RingCentral Call Center has a lot of good qualities. The one thing that I would say I would love to see improved is how it integrates with your other softwares. We also use Jira for our ticket management system. And while those voicemails do port over very fluidly, there's multiple places that you can view them. One's in RingCentral Call Center and one's in the Jira app itself or the Jira Suite. Kind of finding a more fluid place for these to co-exist would probably be a huge benefit for any software team who's using the software.

RingCentral Contact Center Reviews

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