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RingCentral Contact Center Reviews

Reviews summary

Pros

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

Carla M.

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Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.

Anonymous Reviewer

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Janna was my technical support representative and she was excellent. She had a great attitude.

Mandy K.

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Cons

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.

Anonymous Reviewer

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The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Desirae S.

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They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Greg F.

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Overall rating

5

4

3

2

1

84

46

17

5

3

84%
positive reviews
95%
would recommend this app

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155 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Small Virtual Law Office

Reviewed 2 years ago

We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Has everything you need at a great price

Reviewed a year ago

I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Pros

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Cons

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Switched from Google Voice

Reviewed a month ago

Super happy using this software for call and text communications.

Pros

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.

Cons

None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Delays in the call quality, terrible customer service, and extra charges

Reviewed 6 months ago

Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting...

Pros

It seems like it has a lot of options in its feature sets.

Cons

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Quality Product

Reviewed a month ago

RingCentral allows me to clock in and clock out when it comes to my availability and have the peace of mind that no calls are missed.

Pros

RingCentral is used primarily as a secondary number for when I am "on the clock" or for when I am on our "emergency line." RIngCentral makes it easy to switch from one line to another.

Cons

There's no automated response to texts. This would be nice for times when I'm out of the office and on vacation. There is a workaround that I was able to figure out with another program, but it would be helpful to be able to do it directly through RingCentral.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonder Phone Cloud Based System

Reviewed 4 months ago

My overall experience has been extremely positive.

Pros

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Cons

The pricing is a bit on the high end of the market would be my only complaint.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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RingCentral allows me to make phone calls from home

Reviewed 2 years ago
Pros

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

Cons

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Good Price

Reviewed 8 months ago

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Pros

The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better.

Cons

The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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A bit difficult to navigate

Reviewed 4 months ago

Overall this app definitely works for what I need it to, but I think it could be easier to use and navigate.

Pros

I use this software for our after hours coverage line. I find that it can be difficult to navigate and set up. Each week we have to update the information to forward calls to whoever is working on after hours coverage. With each app update the app changes drastically and makes it difficult to find the different options and tools I need.

Cons

I wish the app updates did not change the look/overall use of the app so drastically. I just find that it isnt the most user friendly app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Ring Central

Reviewed 3 months ago

My overall experience was with Ring Central Contact Center was great for the purposes that I was allowed to use it for in my role.

Pros

We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.

Cons

I was not exposed to the software's full featured potential based on the way that my company used it and how it was taught to me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product for property management call center

Reviewed 4 years ago

Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Pros

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Cons

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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call center

Reviewed a year ago

Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Pros

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Cons

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Recommended

Reviewed 10 months ago

The support team was great. They made sure I got the answers to my question and they walked me through very well.

Pros

Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Cons

Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Helpful

Reviewed 2 years ago
Pros

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

Cons

What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A must if you're using Ring Central Phone!

Reviewed a year ago

Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.

Pros

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Cons

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ring Central - Review

Reviewed 2 years ago

- It is a great application overall with ring central.

Pros

- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent.

Cons

- The pricing can be made more affordable - They can add more features and limits to the applications

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Replaced our original phone system

Reviewed a year ago

Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Pros

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Cons

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We have been using Ringcentral for over ten years. We have multiple lines including a fax line.

Reviewed 3 years ago
Pros

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Cons

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Excellent voice quality

Reviewed 3 years ago
Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great for internal communication

Reviewed a year ago

Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Pros

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

Cons

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very functional

Reviewed 3 years ago

Definitely worth using!

Pros

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

Cons

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RingCentral

Reviewed 3 years ago

Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Pros

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Cons

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Incredible call center alternative (especially when working from home)

Reviewed 6 months ago

Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.

Pros

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

Cons

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ring Central Contact Center Review

Reviewed 3 years ago
Pros

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Cons

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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great tool for streamlining communication

Reviewed 3 years ago

Ability to text with customers from an office-specific number

Pros

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

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