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SpitFire
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based predictive dialer software for call centers
Table of Contents
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SpitFire - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
SpitFire overview
What is SpitFire?
SpitFire is a web-based predictive dialer solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer which uses the web interface for making calls while the software is installed on client’s server. The solution is based on .Net application environment and uses SQL database in the background.
SpitFire Enterprise Predictive (SEP) offers support for unlimited lines and agents. It includes five different dialing modes viz. fixed-rate dialing, predictive dialing, quick connect, preview dialing and manual dialing. The client can load the list with contact numbers into SEP and allow the solution to make outbound calls and connect agents to the answered calls only. The solution keeps a track of time per call and intelligently monitor the call volume & frequency.
SpitFire allows clients to manually set the call rate frequency and accordingly speed up or slow down the call rate, based on the number of agents available for the day or the number of working hours available. The tool displays the complete information stored for the contact on a web interface with flexibility to run multiple campaigns through a single screen. It also supports manual dialing wherein an agent can enter a telephone number and connect with a particular contact at any time.
SpitFire also supports text-to-speech add-on which allows automating message by converting database information into a friendly voice that can be used on both voicemails as well as live answers. The solution offers call transferring capability through which agents can transfer the call to other agents or to a supervisor.
SpitFire allows clients to choose the carrier service of their own and include additional features such as zip tone, call recording, call scheduling, CRM integration and more. It is suitable for small and midsized call centers and caters customers across the United States. Some of its customers are AC USA, Landmark, Call Centre Magic, RadNet and Heller Group.
SpitFire’s user interface
SpitFire reviews
Overall rating
4.5
/5
22
Positive reviews
44
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.44/10
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Who uses SpitFire?
Based on 22 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SpitFire's key features
Most critical features, based on insights from SpitFire users:
All SpitFire features
Features rating:
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SpitFire integrations (6)
Top integrations
SpitFire support options
Typical customers
Platforms supported
Support options
Training options