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Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service-first CRM company that builds support & sales tools
Last updated: February 2026
Zendesk Suite Alternatives & Competitors (2026)
Top 10 free alternatives
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.2
Value for money
Starting price
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.3
Value for money
Starting price
0.1
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.2
Value for money
Starting price
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Value for money
Starting price
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.1
Value for money
Starting price
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
0.3
Value for money
Starting price
0.1
Functionality
Real-Time Chat
5/5
Visual Analytics
5/5
Contact Management
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
HubSpot CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM and lead management solution
0.1
Value for money
Starting price
Functionality
For Mac Devices
5/5
Relationship Tracking
5/5
For Financial Institutions
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
0.5
Value for money
Starting price
0.2
Functionality
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.1
Value for money
Starting price
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.2
Value for money
Starting price
0.1
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
monday.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management software
0.1
Value for money
Starting price
0.1
Functionality
Inventory Tracking
5/5
User Management
5/5
Purchasing & Receiving
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
Value for money
Starting price
0.3
Functionality
Customizable Reports
5/5
Third-Party Integrations
5/5
Performance Metrics
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
0.4
Value for money
Starting price
0.1
Functionality
Problem Management
5/5
Configuration Management
5/5
Uptime Reporting
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Slack
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A single place for team communication and workflows
0.4
Value for money
Starting price
0.2
Functionality
Team Collaboration
5/5
Scheduling
5/5
Recording
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Zoho CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
0.1
Value for money
Starting price
0.1
Functionality
Business Process Automation
5/5
User Management
5/5
Meeting Management
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.1
Value for money
Starting price
0.2
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.1
Value for money
Starting price
0.1
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Productivity platform for marketing agencies
0.4
Value for money
Starting price
0.2
Functionality
Segmentation
5/5
Media Planning
5/5
Vacation/Leave Tracking
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
0.6
Value for money
No pricing info
Starting price
0.4
Functionality
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build interactive decision trees that guide your teams.
0.1
Value for money
Starting price
0.2
Functionality
Real-Time Reporting
N/A
Diagramming
N/A
Call Transfer
N/A
Top Features
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
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