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RingCentral Contact Center logo
4.3
187

The Collaborative Contact Center solution from the industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from RingCentral Contact Center users   
+15
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
Voiptime Cloud logo
4.8
80

Great contact center software for SMB and Enterprises

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Voiptime Cloud users   
avatar
+15
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.
During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.
Been working with them since in beta phase, found it of great help their customer service is best.
Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution.
We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups.
This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal.
Great tool for our business. It's easy to use and we don't need to have IT department to maintain this software.
The great thing about this software is that it is so quick to implement and no special training or IT staff are needed.
I think they have covered all basic lead management features. Of course, there's always room for improvement in integration with mass emailing software.
Easy to track client's status. Can integrate system with my email.
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.
During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.
Been working with them since in beta phase, found it of great help their customer service is best.
Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution.
We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups.
This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal.
Great tool for our business. It's easy to use and we don't need to have IT department to maintain this software.
The great thing about this software is that it is so quick to implement and no special training or IT staff are needed.
I think they have covered all basic lead management features. Of course, there's always room for improvement in integration with mass emailing software.
Easy to track client's status. Can integrate system with my email.
I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
Voiptime was able to offer us great service for the best price. So far I think this is the best combination of system for lead management combined with phone voip calling tool.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.
During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients.
Been working with them since in beta phase, found it of great help their customer service is best.
Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution.
We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups.
This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal.
Great tool for our business. It's easy to use and we don't need to have IT department to maintain this software.
The great thing about this software is that it is so quick to implement and no special training or IT staff are needed.
I think they have covered all basic lead management features. Of course, there's always room for improvement in integration with mass emailing software.
Easy to track client's status. Can integrate system with my email.
wolkvox logo
4.6
98

Communication management system for contact centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.4
Pros and Cons from wolkvox users   
+5
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
G12 Communications logo
4.7
78

Accelerate Your Path to Teams with G12

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.7
Pros and Cons from G12 Communications users   
+15
The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.
It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered.
The staff are super helpful, willing to consider custom scenarios and very responsive when we need help.
The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).
The G12 team were friendly, knowledgeable, helpful, and courteous. A great team to work with that assisted through the process of getting everything set up.
Horrible, this has been the worst phone system I've ever used.
The phone system is easy to use and is very flexible. The support is very good and responsive.
The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.
G12 - Amazing to work with, flexible, MS integrations that really work, and fantastic support.
Great throughout the process and post install support has been fantastic.
Customer service is truly amazing. They are always available and quick to resolve any issues or changes.
They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our phone systems.
The phones we have from G12 have lots of features, and customer service is great when I've needed help.
Really nice people and very helpful. Always responded quickly.
The thing I like most about this software is that it is easy to use.
G12 value proposition is one of its greatest selling points, you get all the critical features without having to commit to a whole collaboration suite.
I was able to migrate my on site VOIP system to a much lower cost solution without losing any features.
G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.
The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.
It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered.
The staff are super helpful, willing to consider custom scenarios and very responsive when we need help.
The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).
The G12 team were friendly, knowledgeable, helpful, and courteous. A great team to work with that assisted through the process of getting everything set up.
Horrible, this has been the worst phone system I've ever used.
The phone system is easy to use and is very flexible. The support is very good and responsive.
The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.
G12 - Amazing to work with, flexible, MS integrations that really work, and fantastic support.
Great throughout the process and post install support has been fantastic.
Customer service is truly amazing. They are always available and quick to resolve any issues or changes.
They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our phone systems.
The phones we have from G12 have lots of features, and customer service is great when I've needed help.
Really nice people and very helpful. Always responded quickly.
The thing I like most about this software is that it is easy to use.
G12 value proposition is one of its greatest selling points, you get all the critical features without having to commit to a whole collaboration suite.
I was able to migrate my on site VOIP system to a much lower cost solution without losing any features.
G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.
The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.
It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered.
The staff are super helpful, willing to consider custom scenarios and very responsive when we need help.
The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).
The G12 team were friendly, knowledgeable, helpful, and courteous. A great team to work with that assisted through the process of getting everything set up.
Horrible, this has been the worst phone system I've ever used.
The phone system is easy to use and is very flexible. The support is very good and responsive.
The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.
G12 - Amazing to work with, flexible, MS integrations that really work, and fantastic support.
Great throughout the process and post install support has been fantastic.
Customer service is truly amazing. They are always available and quick to resolve any issues or changes.
They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our phone systems.
The phones we have from G12 have lots of features, and customer service is great when I've needed help.
Really nice people and very helpful. Always responded quickly.
The thing I like most about this software is that it is easy to use.
G12 value proposition is one of its greatest selling points, you get all the critical features without having to commit to a whole collaboration suite.
I was able to migrate my on site VOIP system to a much lower cost solution without losing any features.
G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.
ZIWO logo
4.7
84

API Based cloud contact center software with CRM Integration

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from ZIWO users   
avatar
avatar
+13
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
The user-friendly interface and the easy way of using it.
Fast creation of the account. More users we have, users are given a discounted rate.
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
The user-friendly interface and the easy way of using it.
Fast creation of the account. More users we have, users are given a discounted rate.
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
The user-friendly interface and the easy way of using it.
Fast creation of the account. More users we have, users are given a discounted rate.
Calabrio ONE logo
4.3
133

Comprehensive performance software for contact centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.1
    Customer support
    4.4
Pros and Cons from Calabrio ONE users   
+15
Even for the least technologically savvy user, this would be easy to use. Quality of the recordings are superb as well.
The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name.
WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
Calabrio is VERY difficult to set up and implement.
I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market.
It can hard to read and understand how to use and find everything if you do not train your representatives on it. If someone is not tech savvy it could be a little confusing for them.
The streamlining of the scheduling and quality management process, has been a great selling point for the different groups.
I appreciate them working with our company to mature their product and integrate with AVAYA platforms deeper than they have ever gone before.
I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place.
Great Product and Great Support with a Great Price.
The ease of use really improves engagement throughout the organisation.
I like that i am able to go back and review my call to see if i can improve in my customer service.
Good value for the money and it will get the job done for most small organization applications. Not built to produce large advanced reports or detailed data analysis.
Calabrio allows my company the ability to securely and safely document our claims files with recorded statement’s that are taken.
Although this isn't my area of expertise, I can easily see this from them and the integration between QM and WFM is solid.
It doesn't interface with our CRM system, but it is easy to operate both systems simultaneously.
Even for the least technologically savvy user, this would be easy to use. Quality of the recordings are superb as well.
The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name.
WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
Calabrio is VERY difficult to set up and implement.
I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market.
It can hard to read and understand how to use and find everything if you do not train your representatives on it. If someone is not tech savvy it could be a little confusing for them.
The streamlining of the scheduling and quality management process, has been a great selling point for the different groups.
I appreciate them working with our company to mature their product and integrate with AVAYA platforms deeper than they have ever gone before.
I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place.
Great Product and Great Support with a Great Price.
The ease of use really improves engagement throughout the organisation.
I like that i am able to go back and review my call to see if i can improve in my customer service.