HubSpot Sales Hub - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate HubSpot Sales Hub's contact management capabilities. They highlight the ease of adding contacts, tracking activities, and customizing properties. Users report the ability to create custom contact properties and segment contacts into lists for targeted outreach. They find it helpful to track emails, create tasks, and insert detailed notes. Some users mention issues with managing duplicates and the number of clicks involved. They also appreciate the clear distinction between company and individual contact management. Of the 27 HubSpot Sales Hub users who gave detailed accounts of their use of Contact Management, 100% rated this feature as important or highly important.

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Highly relevant

“The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded.”

MP

Mateja P.

Talent Acquisition Manager

Highly relevant

“This makes it valuable as I can see and organize all the contacts we have.”

Jerguz A.

Project Manager

“You can do a lot of useful things, like close deals, customize email campaigns, and make direct phone calls from Hubspot.”

Brandon E.

Sales Specialist

“It was good at pulling in the email contact information and easy to export the contacts.”

MW

Michelle W.

Executive Assistant to the CEO

Reviewers indicate HubSpot Sales Hub's sales pipeline management is valuable for tracking and visualizing business deals. They appreciate the ability to customize pipeline stages and set sales tasks, which helps in systematic tracking from initial contact to close. Users report that it aids in identifying bottlenecks and forecasting sales. They find it easy to move deals between stages and receive regular notifications. Some users mention difficulties in initial setup but acknowledge the benefits of clear stage definitions. Of the 25 HubSpot Sales Hub users who gave detailed accounts of their use of Sales Pipeline Management, 96% rated this feature as important or highly important.

Users report that HubSpot Sales Hub's lead management capabilities help in tracking and organizing leads efficiently. They appreciate the predefined properties and customizable workflows that streamline the process. Reviewers highlight the ability to distribute leads based on territory and log interactions automatically. They find the kanban style for moving leads through phases intuitive and beneficial for new hires. Some users mention the need for better handling of dead leads but overall find the system practical and integrated. Of the 23 HubSpot Sales Hub users who gave detailed accounts of their use of Lead Management, 96% rated this feature as important or highly important.

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“Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.”

JW

James W.

Revenue Ops Manager

“HubSpot allows me to collect and track new leads.”

DM

Dawn-Marie C.

Tradeshow Sales Management

“Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool!”

Shaquib R.

Head of Admissions

“It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details.”

Shilpa S.

Senior Manager