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Top Rated Complaint Management Software with Mid size business - Page 2

Last updated: October 2026

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110 software options

HelpDesk logo

AI-powered ticketing system

HelpDesk.com is the ticketing capability inside Text.com. Support teams manage tickets from email, chat, Messenger, and SMS in one queue. AI Agent resolves up to 73% of routine questions in chat, and automation routes tickets, escalates SLA risks, and follows up so teams focus on what matters.

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Rely logo

Intelligent case management platform

Rely is an intelligent case management system that helps organizations prevent, detect and respond to workplace issues, such as bullying, harassment, discrimination, violence, and abuse. It helps administrators address the root causes of issues to help prevent the same issues from happening over and over again.

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NABD System logo

Omnichannel Customer support & Help Desk software-FREE PLAN

ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price

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Real Time Feedback logo

Your customers want to tell you things you should know.

Real Time Feedback is a solution that helps businesses and organizations streamline customer and guest experience, allowing them to communicate digitally and privately in real time with management through interactive, patent-pending QR codes.

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QualityQuest logo

AI-Powered Quality Management System

With CQ's complaint Management Software, you can have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Contact us to know all features and configurability to address your specific requirements.

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WorkHub Tasks logo

All sort of organizations from small to enterprise-level

WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

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Trackmedium eQMS (Quality Management System) logo

Cloud-based Quality Management System (eQMS)

Trackmedium eQMS is a cloud-based quality management system platform designed to help businesses of all sizes to automate quality management and regulatory compliance processes for various industry standards and global regulations including ISO 9001, ISO 14001, IATF 16949, and OSHA.

Read more about Trackmedium eQMS (Quality Management System)

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Next4biz CSM logo

AI-powered, no-code customer service management

Next4biz is a no-code, process-based customer service platform that connects omnichannel help desk operations, AI assistance, automated workflows, SLA escalation, human handoff, and advanced reporting in one service flow.

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LiveCaller logo

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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Qualio logo

Cloud-based quality management tool for life science firms.

Qualio provides cloud-based quality management software designed specifically for life science companies. The platform offers comprehensive eQMS functionality including document control, training management, risk assessment, audit preparation, and CAPA handling. Designed with user experience in mind, Qualio helps organizations maintain FDA, ISO, and GxP compliance while connecting quality systems to broader business operations.

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ELMA365 logo

Low-code business process management (BPM) software

ELMA365 is a low-code business process management (BPM) software that helps businesses model, monitor, execute, and manage projects and tasks.

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Case IQ logo

Cloud-based investigation management tool for workplace.

Case IQ is the leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within small to large organizations. The platform provides unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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Zoho Desk logo

Cloud-based help desk for all business sizes

Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Support.cc logo

provide best customer service

Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales.

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Sabio Virtual logo

Cloud-based help desk software for support teams

Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

Read more about Sabio Virtual

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Stames logo

Cloud-based customer service & team communication S

Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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TurnFriendly logo

The tool for complaint managers

TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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Compliance Star logo

On-Demand Compliance and Risk Management Software

Complaints reporting in real-time allowing escalation of open complaints and reporting of closed complaints. Calculation of days taken to closure and prompts required actions in accordance with FCA regulations. Questions covering regulatory reporting & MI to establish root cause & remedial actions.

Read more about Compliance Star

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HCSGI logo

Normative Quality and Environment Management

Lowest investment in its category, with no user limits or charges for future modules released. Secure system with encryption of documents attached to the database. Benefit from the total decentralization of regulatory management tasks.

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gocrew logo

Task Management | Digital Checklists | Complaint Management

QR Code-based Complaint Management System that enables location-specific issue reporting with real-time notifications, status tracking, multimedia support, AI-driven routing, IoT alerts, and analytics for efficient, transparent, and scalable resolution.

Read more about gocrew

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BPI System logo

Web-Based & On-Premise CAPA Automation Software

Web-based and On-Premise CAPA Management Software that will assist your organization in automating your business processes.

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easiware logo

No more claims, only conversations

easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Everest logo

Customer complaint management and quality assurance software

Resolve customer complaints originating from all sources include home page, call centers and more.

Read more about Everest

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