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Complaint Management Software for Mid Size Business

Last updated: January 2025

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125 software options

Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

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Freshdesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

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Issuetrak logo

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

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Issuetrak is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support.

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InvGate Service Management logo

InvGate Service Management

IT service desk software

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InvGate Service Management is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

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QT9 QMS logo

QT9 QMS

Scalable & Easy-To-Use Quality Management Software

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QT9 QMS is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support.

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Zoho Desk logo

Zoho Desk

Category Leaders

Superior customer service. Lasting experiences.

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Eupry logo

Eupry

(0)

Temperature monitoring, validation, and calibration solution

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Eupry is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

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HelpDesk logo

HelpDesk

Category Leaders

Ticketing software for effortless customer support

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HelpDesk is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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Zendesk Suite logo

Zendesk Suite

Category Leaders

Service-first CRM company that builds support & sales tools

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Zendesk Suite is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

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ComplianceQuest logo

ComplianceQuest

Category Leaders

A 100% cloud based Quality & Safety Management System (QHSE)

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ComplianceQuest is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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Case IQ logo

Case IQ

Detect, Investigate, and Prevent.

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Case IQ is available for Mid Size Business and offers the following support options: Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat.

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LiveAgent logo
Category Leaders

Great customer service starts with better help desk software

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LiveAgent is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

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TeamSupport logo
Category Leaders

The #1 customer support solution for B2B SaaS.

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TeamSupport is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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Tidio logo

Communicator for businesses. live chat, messenger and email

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Tidio is available for Mid Size Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat.

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Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

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JIRA Service Management logo

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Apptivo logo

CRM for managing customer accounts

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Apptivo is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base.

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Users also considered
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

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Bitrix24 is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

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Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Smartsupp is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

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MasterControl Quality Excellence logo
Category Leaders

#1 Quality Management System for Life Sciences

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MasterControl Quality Excellence is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum.

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CXone Mpower logo
Category Leaders

Cloud Contact Center Software

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CXone Mpower is available for Mid Size Business and offers the following support options: Phone Support, Chat, Knowledge Base, 24/7 (Live rep), Email/Help Desk, FAQs/Forum.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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XM for Customer Experience is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

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Front logo
Category Leaders

How 8,000+ companies streamline customer communication.

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Front is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

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Vtiger CRM logo
Category Leaders

All-in-one CRM for small businesses

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Vtiger CRM is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum.

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Gladly logo

Gladly is a Cloud-based customer service platform

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Gladly is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep).

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