App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Service Software with AI Copilot (2026) - Page 3
Last updated: April 2026
142 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM platform to boost your eCommerce sales
Read more about Simla.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Read more about Quiq
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center and telephony AI software
Read more about WeKall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Call Center Solutions
Read more about 3CLogic
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel Customer Communication Platform
Read more about Acquire
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform
Read more about Replicant
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and conversational AI solution
Read more about Botsify
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enhanced contact centre experiences for customers & teams
Read more about Liberty Converse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Conversational AI Platform
Read more about Cognigy.AI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, ITSM, Service and Support management for SMBs
Read more about ServoDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Win Back 50% of Time Lost Messaging Customers
Read more about Replyco
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making every conversation a source of growth
Read more about Reecall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
End-to-end omnichannel customer experience management.
Read more about Next4biz CSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge management platform
Read more about Serviceware Knowledge
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Revolutionary blockchain-powered contact center software
Read more about Qubicles
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Premium live chat software
Read more about HappyFox Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered customer messaging platform for retailers
Read more about Heyday
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI customer service agent platform for enterprise.
Read more about Ada
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified management tool for customer service conversations
Read more about RingCentral Engage Digital
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI Agents for scalable, human-led customer conversations
Read more about Watermelon
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An intelligent customer service experience.
Read more about Sagicc
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A Conversational AI Platform that Reduces Support Requests
Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.
Read more about Inbenta
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational Customer Service Software
Read more about Dixa
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate repetitive work to unleash meaningful conversations
Read more about Trengo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center Customer Experience platform
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
Read more about Eloquant