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Top Rated Customer Service Software with Freelancers - Page 12

Last updated: October 2026

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424 software options

HappyFox Help Desk logo

AI-powered help desk and ticketing software

Customer service software for email, chat, social media, voice, web forms, and messaging. HappyFox combines ticket routing, automation, SLAs, private notes, knowledge bases, self-service portals, CSAT surveys, reports, mobile apps, and 100+ integrations.

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Engagely logo

World's Leading Conversational Customer Engagement Platform

engagely.ai helps automate Customer Engagement with its next-level smart solutions and services to deliver amazing customer experience across 35+ enterprise channels and 120+ global languages.

Present in 10+ Countries I Trusted by 150+ Global Customers I Serving 10+ Industries

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BeInContact logo

Your 100% Cloud Omnichannel Contact Center solution

BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

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CustomerWise logo

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

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Odigo logo

Odigo provides Contact Center as a Service (CCaaS) solutions

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

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Customer Communities logo

Leading Community Platform for Customer Success & Support

Speed up your response time and let customers find answers in just three clicks with a community-powered knowledge base.

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Glance logo

Cobrowsing and digital engagement platform

Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Sagicc logo

An intelligent customer service experience.

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

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Tracker logo

Customer Service and Support Management Software

PhaseWare's Tracker will help you manage, monitor, and measure critical customer service interactions; enabling you to quickly resolve pressing customer issues.

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Stonly logo

Cloud-based knowledge management and decision tree software

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

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Clickatell logo

The Global Leader in Chat Commerce

Clickatell’s Chat Commerce Platform as a Service delivers full, authenticated commerce experiences within the most widely adopted mobile messaging environments, such as WhatsApp, Apple Messages, SMS and USSD.

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Qubicles logo

Revolutionary blockchain-powered contact center software

Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

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SightCall logo

The more you see, the better you serve

SightCall enables your agents to solve customer problems faster through remote, guided interaction. Trust a platform built on a secure global network that works when and where you need it.

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Eloquant logo

Cloud Contact Center Customer Experience platform

Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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House-on-the-Hill logo

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

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YDEA logo

Italian CRM tool to handle customer service operations

An All-In-One Cloud Suite to provide maintenance services and manage contracts: - Tickets, Reports and sign from mobilee - Asset Management - Planning and Map to show ticket locations - Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing - Customer Portal

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Higher Logic Vanilla logo

Engage with Community

Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help brands improve their customer experience and increase customer loyalty while reducing costs.

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WalkMe logo

Transform the User Experience

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

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Zendesk Talk logo

Connecting customers to Agents through voice and message

Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.

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ManageEngine SupportCenter Plus logo

Web based customer support

SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self-service, contracts & SLA management, reporting & more

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C2 logo

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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Streem logo

Cloud-based AI and AR tool for remote support

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

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eDesk logo

eDesk; the most scalable eCommerce customer support tool for

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

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Sinch Engage logo

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

Sinch Engage (formerly MessageMedia) is a messaging platform built to streamline customer service via SMS, MMS, RCS & WhatsApp. Offer fast, personalized support through the mobile channels customers prefer. CRM-integrated, secure, scalable, with 24/7 support.

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