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Best Customer Service Software for Freelancers

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Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Freelancers and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Freelancers and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Insightly Service logo

Insightly Service

(0)

Insightly Service

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Insightly Service is available for Freelancers.

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LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is available for Freelancers and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Freelancers and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Take Control logo

Take Control

4.3
(16)

Collaborative remote access solution

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Take Control is available for Freelancers and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, Chat.

Read more about Take Control

Hear from our expert contributor network

Why Customer Service Is the New Marketing: Thibaut De Lataillade and Laurie McCabe in Conversation

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

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HappyFox Help Desk is available for Freelancers and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk

elevio logo

elevio

4.6
(27)

Self-service support & customer education platform

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elevio is available for Freelancers and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about elevio

LiveChat logo

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

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LiveChat is available for Freelancers and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LiveChat

Smartsupp logo

Smartsupp

4.7
(259)

Smartsupp – live chat, chatbots, video recordings

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Smartsupp is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

Read more about Smartsupp

LiveHelpNow logo

LiveHelpNow

4.6
(71)

Help desk and live chat solution for customer service

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LiveHelpNow is available for Freelancers and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk.

Read more about LiveHelpNow

HelpDesk logo

HelpDesk

4.5
(32)

Ticketing software for effortless customer support

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HelpDesk is available for Freelancers and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about HelpDesk

ProProfs Help Desk logo

ProProfs Help Desk

4.8
(11)

Help desk and ticketing solution for customer service

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ProProfs Help Desk is available for Freelancers and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about ProProfs Help Desk

HelpOnClick logo

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

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HelpOnClick is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep).

Read more about HelpOnClick

ngDesk logo

ngDesk

4.5
(12)

Ticket management for customer service and support teams

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ngDesk is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum.

Read more about ngDesk

Novo Solutions logo

Novo Solutions

4.2
(14)

Asset & Work Order Management

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Novo Solutions is available for Freelancers and offers the following support options: Phone Support, Email/Help Desk, Knowledge Base.

Read more about Novo Solutions

Lost Returns logo

Lost Returns

(0)

Lost and found software with customer notifications

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Lost Returns is available for Freelancers and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep).

Read more about Lost Returns

EngageBay logo

EngageBay

4.6
(164)

Integrated sales & marketing software for growing teams

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EngageBay is available for Freelancers and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat.

Read more about EngageBay

Tidio logo

Tidio

4.8
(221)

Communicator for businesses. live chat, messenger and email

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Tidio is available for Freelancers and offers the following support options: Knowledge Base, 24/7 (Live rep), Chat, Email/Help Desk.

Read more about Tidio

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Freelancers and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Cayzu

Tribe logo

Tribe

4.8
(78)

Cloud-based community platform for branded communities

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Tribe is available for Freelancers and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about Tribe

ConnectWise Control logo

ConnectWise Control

4.7
(1.7K)

Remote meeting platform for resolving customers' queries

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ConnectWise Control is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about ConnectWise Control

Social Intents logo

Social Intents

5.0
(6)

Web-based live chat software for Microsoft Teams and Slack

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Social Intents is available for Freelancers and offers the following support options: FAQs/Forum, 24/7 (Live rep), Chat.

Read more about Social Intents

HelpCrunch logo

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

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HelpCrunch is available for Freelancers and offers the following support options: Knowledge Base, FAQs/Forum, Chat, Email/Help Desk.

Read more about HelpCrunch

Wix logo

Wix

4.4
(7K)

Website builder & publishing platform

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Wix is available for Freelancers and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Wix

What is customer experience software?

Customer service software enables businesses to communicate with their customers and offer support. The software provides the platform to answer questions, resolve complaints, and maintain client satisfaction.

Read full GetApp guide

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