App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Free Customer Service Software - Page 2
Last updated: February 2026
110 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
Self-hosted and Cloud available with a perpetual and recurring license.
Read more about Faveo Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel live chat and chatbot software for business
Free: Free forever with an unlimited number of chats. Pro: $19 (paid annually) or $25 (paid monthly). Unlimited: $75 (paid annually) or $99 (paid monthly).
Read more about Chaport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accelerate Digital Adoption
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for websites
Free: $0 BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators. GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. A 15-day free trial is available
Read more about ProProfs Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Read more about Kayako
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-first customer service: Automate, engage, and retain cust
Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo
Read more about Customerly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI assistants for marketing, sales, and support
Kenyt is also available via the following plans: Starter - $99/month Growth - $249/month Professional - $449/month Enterprise - $749/month
Read more about Kenyt AI Agents
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)
Read more about Web Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
eDesk; the most scalable eCommerce customer support tool for
Choose the plan that scales with your stage of growth: Whether you are just starting out or have large customer service teams, we have pricing to suit your individual needs. Ticket based pricing User based pricing
Read more about eDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat software for modern messaging
- Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT)
Read more about Freshchat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Engage with Community
Not sure what plan to take? Speak to our team so we can find the plan that fits your needs. Contact us to learn more.
Read more about Higher Logic Vanilla
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM, sales & marketing automation software
$119/user/month billed monthly
Read more about Shape
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
SMALL CLOUD: $ 9 Per Agent Per Month CLOUD: $ 39 Per Month Per Agent ON-PREMISE: $ 39 Per Month Per Agent
Read more about FocalScope
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build and train an intelligent chatbot powered by ChatGPT
Get 2 months for free by subscribing yearly!
Read more about Chatbase
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk software for SMBs
AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features
Read more about AzureDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience software for small businesses
$25/month
Read more about ThriveDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel Customer support & Help Desk software-FREE PLAN
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month
Read more about NABD System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based conversational AI & customer service platform
Mava's pricing is based on support request consumption and feature access. Seats and integrations are unlimited.
Read more about Mava
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The engine of growth. An all in one solution for user data.
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
Read more about User.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based help desk software for customer support teams
Contact C-Desk for pricing information
Read more about C-Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empowering Businesses with Customer Service Automation
Please contact Bitonic Technology Labs directly for pricing.
Read more about yellow.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, ITSM, Service and Support management for SMBs
Contact Simplisys for full pricing options.
Read more about ServoDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Improve your customer contact with SpinOffice CRM!
1 to 5 users - € 36.65 per user per month (billed annually) 6+ users - € 34.50 per user per month (billed annually)
Read more about SpinOffice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational commerce platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Tool that turns Trello Board into a service desk