Free Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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46 apps

Freshdesk   

1,849
82 pts
Online Customer Support Software & Helpdesk Solution
Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - €0 (unlimited free agents) Blo… Read more about Freshdeskssom - €19/agent/month billed monthly or €15/agent/month billed yearly Garden - €35/agent/month billed monthly or €29/agent/month billed yearly Estate - €65/agent/month billed monthly or €49/agent/month billed yearly Forest - €125/agent/month billed monthly or €109/agent/month billed yearly
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Online Customer Support Software & Helpdesk Solution
Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - €0 (unlimited free agents) Blo… Read more about Freshdeskssom - €19/agent/month billed monthly or €15/agent/month billed yearly Garden - €35/agent/month billed monthly or €29/agent/month billed yearly Estate - €65/agent/month billed monthly or €49/agent/month billed yearly Forest - €125/agent/month billed monthly or €109/agent/month billed yearly
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Zoho Desk   

1,581
67 pts
Industry's first context-aware Helpdesk Software
Free
● Free - up to 3 users, forever! ● Standard - $12/agent/month ● Professional - $20/agent/month ● Enterprise - $35/agen… Read more about Zoho Deskt/month
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Industry's first context-aware Helpdesk Software
Free
● Free - up to 3 users, forever! ● Standard - $12/agent/month ● Professional - $20/agent/month ● Enterprise - $35/agen… Read more about Zoho Deskt/month
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ManageEngine SupportCenter Plus   

9
Web based customer support
Free
ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact Man… Read more about ManageEngine SupportCenter PlusageEngine for pricing
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Web based customer support
Free
ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact Man… Read more about ManageEngine SupportCenter PlusageEngine for pricing
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Pipefy   

125
The Lean management platform
Free
Small teams: free - recommended for up to 5 users Professional: $12/user/month - recommended for 5 - 10 users Business:… Read more about Pipefy $22/user/month - recommended for 10 - 50 users Enterprise: recommended for over 50 users - contact Pipefy for pricing information
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The Lean management platform
Free
Small teams: free - recommended for up to 5 users Professional: $12/user/month - recommended for 5 - 10 users Business:… Read more about Pipefy $22/user/month - recommended for 10 - 50 users Enterprise: recommended for over 50 users - contact Pipefy for pricing information
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EngageBay   

48
Integrated sales & marketing software for growing teams
Free
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Grow… Read more about EngageBayth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month
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Integrated sales & marketing software for growing teams
Free
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Grow… Read more about EngageBayth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month
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Bitrix24   

389
100% free CRM, collaboration and communication tool suite
Free
A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+… Read more about Bitrix24 (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990
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100% free CRM, collaboration and communication tool suite
Free
A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+… Read more about Bitrix24 (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990
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Agile CRM   

343
Sales and marketing CRM for growing businesses
Free
FREE (10 Users) Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) Regular: $49.99/month… Read more about Agile CRM($39.99/month paid annually or $29.99/month paid each 2 years) Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)
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Sales and marketing CRM for growing businesses
Free
FREE (10 Users) Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) Regular: $49.99/month… Read more about Agile CRM($39.99/month paid annually or $29.99/month paid each 2 years) Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)
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Smartsupp Live Chat   

180
Smartsupp is Free Live Chat with visitor recording
Free
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent. Read more about Smartsupp Live Chat
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Smartsupp is Free Live Chat with visitor recording
Free
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent. Read more about Smartsupp Live Chat
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Zoho Assist  

296
Instant Remote Support. Unattended Remote Access.
Free
Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Tech… Read more about Zoho Assistnician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $10/month/technician (or) $100/year/technician. Professional - starts at $15/month/technician (or) $150/year/technician. Unattended Access Standard - starts at $10/month/25 computers. Volume discounts available.
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Instant Remote Support. Unattended Remote Access.
Free
Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Tech… Read more about Zoho Assistnician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $10/month/technician (or) $100/year/technician. Professional - starts at $15/month/technician (or) $150/year/technician. Unattended Access Standard - starts at $10/month/25 computers. Volume discounts available.
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Zendesk Chat  

113
Live chat software for SMBs and Enterprises
Free
LITE PLAN: Comes absolutely free with 1 agent and 1 concurrent chat. BASIC PLAN: $14 per agent/month, unlimited chats… Read more about Zendesk Chatand other features. ADVANCED PLAN: $25 per agent/month, unlimited chats and features. PREMIUM PLAN: $55 per agent/ month, unlimited chats and features. DISCOUNT: 20% for 1 year subscription 30% for 2 year subscription
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Live chat software for SMBs and Enterprises
Free
LITE PLAN: Comes absolutely free with 1 agent and 1 concurrent chat. BASIC PLAN: $14 per agent/month, unlimited chats… Read more about Zendesk Chatand other features. ADVANCED PLAN: $25 per agent/month, unlimited chats and features. PREMIUM PLAN: $55 per agent/ month, unlimited chats and features. DISCOUNT: 20% for 1 year subscription 30% for 2 year subscription
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Chatfuel  

13
Build your bot now, no coding required.
Free
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Userlike  

630
Help your customers when it matters, where it matters.
Free
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid op… Read more about Userliketions.
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Help your customers when it matters, where it matters.
Free
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid op… Read more about Userliketions.
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Intercom  

649
65 pts
Customer messaging platform for sales, marketing and support
Free
Intercom Respond: from $53/month Intercom Engage: from $53/month Intercom Educate: from $49/month Intercom Live Chat f… Read more about Intercomor Sales: from $66/month* or $106/month Intercom Customer Engagement: from $53/month Intercom Customer Support: from $102/month A bundle of Respond, Engage & Educate is available from $99/month* *new customers only
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Customer messaging platform for sales, marketing and support
Free
Intercom Respond: from $53/month Intercom Engage: from $53/month Intercom Educate: from $49/month Intercom Live Chat f… Read more about Intercomor Sales: from $66/month* or $106/month Intercom Customer Engagement: from $53/month Intercom Customer Support: from $102/month A bundle of Respond, Engage & Educate is available from $99/month* *new customers only
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SysAid  

176
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Free
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.… Read more about SysAidSysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.
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Powerful Service Desk and Simple to Use, Modular ITSM Tool
Free
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.… Read more about SysAidSysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.
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Deskero  

95
50 pts
Customizable help desk & ticketing system
Free
Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per… Read more about Deskero agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)
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Deskero

50 pts
Customizable help desk & ticketing system
Free
Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per… Read more about Deskero agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)
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Tidio  

93
Communicator for businesses. live chat, messenger and email
Free
7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators… Read more about Tidiofor $10 Automation: Starts at $15 for 5k automation triggers.
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Communicator for businesses. live chat, messenger and email
Free
7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators… Read more about Tidiofor $10 Automation: Starts at $15 for 5k automation triggers.
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ProProfs Chat  

41
Live chat software for websites
Free
Free: $0 BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. SILVER: $19/month (billed… Read more about ProProfs Chatmonthly) $15/month (billed annually). For 2 operators. GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. A 15-day free trial is available
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Live chat software for websites
Free
Free: $0 BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. SILVER: $19/month (billed… Read more about ProProfs Chatmonthly) $15/month (billed annually). For 2 operators. GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. A 15-day free trial is available
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Acobot  

28
Self-learning conversational AI for lead nurture on websites
Free
A 15 day free trial is available, after which price plans are as follows: Acobot FREE (250 users/month + 25 web pages):… Read more about Acobot$0 Acobot SMALL (500 users/month + 50 web pages): $29/month Acobot MEDIUM (1500 users/month + 150 web pages): $49/month Acobot LARGE (3000 users/month + 300 web pages): $99/month
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Self-learning conversational AI for lead nurture on websites
Free
A 15 day free trial is available, after which price plans are as follows: Acobot FREE (250 users/month + 25 web pages):… Read more about Acobot$0 Acobot SMALL (500 users/month + 50 web pages): $29/month Acobot MEDIUM (1500 users/month + 150 web pages): $49/month Acobot LARGE (3000 users/month + 300 web pages): $99/month
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WalkMe  

47
Transform the User Experience
Free
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NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Free
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month. Read more about NABD System
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Omnichannel Customer support & Help Desk software-FREE PLAN
Free
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month. Read more about NABD System
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Agiloft  

27
Helpdesk solution
Free
$65 per user/month Contact Agiloft for detailed pricing information. Read more about Agiloft
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Helpdesk solution
Free
$65 per user/month Contact Agiloft for detailed pricing information. Read more about Agiloft
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iorad  

23
Create application instructions and step-by-step tutorials
Free
𝐅𝐫𝐞𝐞 𝐔𝐧𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐏𝐮𝐛𝐥𝐢𝐜 𝐏𝐥𝐚𝐧: Default plan on signup. Create as many public tutorials as you want and share them with the w… Read more about ioradorld. 𝐒𝐭𝐚𝐫𝐭𝐞𝐫 𝐏𝐥𝐚𝐧:$100/mo This plan is all about privacy, which includes our mask tool as well as the ability to set viewing permissions: Public, Unlisted, Embed Only, or Invite Only. 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐏𝐥𝐚𝐧: $400/mo Most Popular & Best bang for your buck plan. Everything in Starter plus your own branded player and analytics dashboard. Unlimited text-to-speech and audio. Export your tutorial as a video or document. Premium integrations with Salesforce and Slack. 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐏𝐥𝐚𝐧: $3200/mo Everything in Professional plus the power of live. Live tutorials are contextual based on the URL so employees can create, share & learn app knowledge instantly forming a powerful knowledge loop inside your company. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐏𝐥𝐚𝐧: Contact vendor for pricing Everything in the Professional plan plus ... Self Host/LMS Integration, Dedicated server & subdomain, Branded private extension, Custom feature development, Tracking & completion, Single Sign On, Priority customer support Learn more about pricing here: www.iorad.com/pricing
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Create application instructions and step-by-step tutorials
Free
𝐅𝐫𝐞𝐞 𝐔𝐧𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐏𝐮𝐛𝐥𝐢𝐜 𝐏𝐥𝐚𝐧: Default plan on signup. Create as many public tutorials as you want and share them with the w… Read more about ioradorld. 𝐒𝐭𝐚𝐫𝐭𝐞𝐫 𝐏𝐥𝐚𝐧:$100/mo This plan is all about privacy, which includes our mask tool as well as the ability to set viewing permissions: Public, Unlisted, Embed Only, or Invite Only. 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐏𝐥𝐚𝐧: $400/mo Most Popular & Best bang for your buck plan. Everything in Starter plus your own branded player and analytics dashboard. Unlimited text-to-speech and audio. Export your tutorial as a video or document. Premium integrations with Salesforce and Slack. 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐏𝐥𝐚𝐧: $3200/mo Everything in Professional plus the power of live. Live tutorials are contextual based on the URL so employees can create, share & learn app knowledge instantly forming a powerful knowledge loop inside your company. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐏𝐥𝐚𝐧: Contact vendor for pricing Everything in the Professional plan plus ... Self Host/LMS Integration, Dedicated server & subdomain, Branded private extension, Custom feature development, Tracking & completion, Single Sign On, Priority customer support Learn more about pricing here: www.iorad.com/pricing
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Wix Answers  

19
Online help desk & customer support software built by Wix
Free
Wix Answers is free to use - there’s no trial period. The Premium packages are scalable, allowing users to scale up or do… Read more about Wix Answerswn based on team sizes.
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Online help desk & customer support software built by Wix
Free
Wix Answers is free to use - there’s no trial period. The Premium packages are scalable, allowing users to scale up or do… Read more about Wix Answerswn based on team sizes.
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Casengo  

18
Customer Support Software for Live Chat, Email and Twitter
Free
FREE: €0 (3 users). BASIC: €9 per month (+all channels). PREMIUM: €19 per month per user (+unlimited). ENTERPRIS… Read more about CasengoE: €44 per month per user (+multi brand).
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Customer Support Software for Live Chat, Email and Twitter
Free
FREE: €0 (3 users). BASIC: €9 per month (+all channels). PREMIUM: €19 per month per user (+unlimited). ENTERPRIS… Read more about CasengoE: €44 per month per user (+multi brand).
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Subiz  

10
Website-integrated Live Chat Software
Free
Standard package: from $9.59/agent/month Advanced package: from $16.8/agent/month Free 30 days trial with all features… Read more about Subiz in standard package. No credit card required
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Website-integrated Live Chat Software
Free
Standard package: from $9.59/agent/month Advanced package: from $16.8/agent/month Free 30 days trial with all features… Read more about Subiz in standard package. No credit card required
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