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Best Free Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

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Zendesk

4.4
(2,547)

Service-first CRM company that builds support & sales tools

Free
Please contact Zendesk for complete pricing details.

Read more about Zendesk

Freshdesk

4.5
(2,238)

Online helpdesk system and customer service software

Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - $0 (unlimited free agents) Blossom - $19/agent/month billed monthly or $15/agent/month billed yearly Garden - $45/agent/month billed monthly or $35/agent/month billed yearly Estate - $69/agent/month billed monthly or $49/agent/month billed yearly Forest - $125/agent/month billed monthly or $99/agent/month billed yearly

Read more about Freshdesk

JIRA Service Management

4.4
(262)

The only ITSM solution built on the Jira platform

Free
Free up to 3 agents 7 day free trial of paid plans 4-5000 agents for $20/agent/month 16+ agents at discounted price

Read more about JIRA Service Management

Gorgias

4.7
(72)

Help desk and customer service solution

Free
BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.

Read more about Gorgias

elevio

4.6
(27)

Self-service support & customer education platform

Free
Please refer to https://elev.io/pricing for more information.

Read more about elevio

Tribe

4.7
(70)

Cloud-based community platform for branded communities

Free
Plus: $85/month Premium: $249/month Enterprise: Contact Tribe for pricing.

Read more about Tribe

LiveAgent

4.7
(1,001)

Great customer service starts with better help desk software

Free
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.

Read more about LiveAgent

inSided

4.1
(7)

Leading Community Platform for Customer Success & Support

Free
Free 14-day trial or personalized quote available on request.

Read more about inSided

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Free
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff

Read more about Vision Helpdesk

EngageBay

4.6
(67)

Integrated sales & marketing software for growing teams

Free
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month

Read more about EngageBay

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Free
$1.75/month for a local DID $2.00/month for a toll-free DID $0.02/minute for inbound & outbound calls (USA/CAN) $0.02/session for live customer chats $0.10/GB of screen recording storage No monthly subscription fee.

Read more about Qubicles

ThinkOwl

(0)

Customer service powered by AI

Free
Silver – $0 per seat per month (Max. 5 Agents) Gold – $49 per seat per month billed monthly or $42 per seat per month billed yearly Platinum – $89 per seat per month billed monthly or $79 per seat per month billed yearly Diamond – $149 per seat per month billed monthly or $129 per seat per month billed yearly

Read more about ThinkOwl

HubSpot Service Hub

4.4
(112)

Cloud-based customer service solution for firms of all sizes

Free
HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $50 per month. Service Hub Professional starts at $400 per month. Service Hub Enterprise starts at $1,200 per month. See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

Read more about HubSpot Service Hub

ngDesk

4.5
(11)

Ticket management for customer service and support teams

Free
The always free plan includes unlimited users and agents, unlimited tickets and chats, and custom modules. Team version costs $ 9/user/month and includes all of the features of the free plan, plus 24/7 priority support, CRM integrations, and SSO. Professional version costs $29/user/month and includes all of the features of Team, plus custom development and plugins, GDPR, HIPPA, and SOX compliance, and on premise install.

Read more about ngDesk

ProProfs Help Desk

4.9
(8)

Help desk and ticketing solution for customer service

Free
ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.

Read more about ProProfs Help Desk

Smartsupp

4.7
(253)

Smartsupp is Free Live Chat with visitor recording

Free
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent

Read more about Smartsupp

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Free
A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Special Plans: Start+: $24/month for 2 users CRM+: $69/month for 6 users Project+: $69/month for 24 users Business Plans: Standard: $99/month Professional: $199/month

Read more about Bitrix24

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Free
http://corp.yonyx.com/pricing

Read more about Yonyx

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

Free
Discover Plan: Free Expert Plan: • 29€/month • Up to 1000 users • 0.03€ per additional user Elite Plan: • 49€/month • Up to 2000 users • 0.03€ per additional user Enterprise Plan: Customized pricing upon request

Read more about BOTNATION AI

Heymarket

4.6
(39)

Business text messaging for teams

Free
Basic: $29/month - 500 messages per month. Premium: $49/month - 1,000 messages per month. Team: $99/month - 2,500 messages per month. Contact Heymarket for details of larger plans. Monthly and annual subscriptions available.

Read more about Heymarket

Zoho Desk

4.5
(1,648)

Cloud-based help desk platform

Free
● Free - up to 3 users, forever! ● Standard - $14/agent/month ● Professional - $23/agent/month ● Enterprise - $40/agent/month

Read more about Zoho Desk

Agile CRM

4.2
(403)

Sales and marketing CRM for growing businesses

Free
FREE (10 Users) Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) Regular: $49.99/month ($39.99/month paid annually or $29.99/month paid each 2 years) Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)

Read more about Agile CRM

Kayako

4.0
(158)

Unified customer service platform

Free
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.

Read more about Kayako

Pipefy

4.6
(259)

the Work Management platform

Free
Small teams: free - recommended for up to 5 users Professional: $12/user/month - recommended for 5 - 10 users Business: $22/user/month - recommended for 10 - 50 users Enterprise: recommended for over 50 users - contact Pipefy for pricing information

Read more about Pipefy

ConnectWise Control

4.7
(1,665)

Remote meeting platform for resolving customers' queries

Free
ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $24 per month (billed monthly), $19 per month (billed annually) Standard: $42 per month (billed monthly), $35 per month (billed annually) Premium: $54 per month (billed monthly), $45 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

Read more about ConnectWise Control

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