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Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
Freshworks Customer Service Suite logo
5.0
1

Omnichannel customer support software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.0
    Features
    5.0
    Customer support
    3.0
Pros and Cons from Freshworks Customer Service Suite users   
No pros & cons found
Comm100 Live Chat logo
4.7
106

Deliver the support your customers expect

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Comm100 Live Chat users   
avatar
avatar
avatar
+15
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
TeamSupport Messaging & Live Chat logo
4.6
109

Engage in impactful conversations

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.5
Pros and Cons from TeamSupport Messaging & Live Chat users   
avatar
+15
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
No mobile interaction and no apk to integrate into other app.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Its difficult to find some of the settings and I have had to go to customer service to locate them.
Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.
Admin site can be difficult to navigate​ and find the settings you are looking to change.
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
The support is really great, the few times I've had to use them. That's what I like the most.
The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.
It can has a good report/tracking and can be integrated for further evaluation. It is very interactive (the sharing of pictures - screenshot is a plus).
As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.
Ease of use, ease of integration into our website.
By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.
All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.
Customizable, easy to get started, and able to handle most of our needs for the price.
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
No mobile interaction and no apk to integrate into other app.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Its difficult to find some of the settings and I have had to go to customer service to locate them.
Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.
Admin site can be difficult to navigate​ and find the settings you are looking to change.
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
The support is really great, the few times I've had to use them. That's what I like the most.
The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.
It can has a good report/tracking and can be integrated for further evaluation. It is very interactive (the sharing of pictures - screenshot is a plus).
As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.
Ease of use, ease of integration into our website.
By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.
All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.
Customizable, easy to get started, and able to handle most of our needs for the price.
Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.
No mobile interaction and no apk to integrate into other app.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.
Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful, they have helped with tech issues and leading where to find them if they were on our side.
Its difficult to find some of the settings and I have had to go to customer service to locate them.
Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.
Admin site can be difficult to navigate​ and find the settings you are looking to change.
I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.
When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.
The support is really great, the few times I've had to use them. That's what I like the most.
The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.
It can has a good report/tracking and can be integrated for further evaluation. It is very interactive (the sharing of pictures - screenshot is a plus).
As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.
Ease of use, ease of integration into our website.
By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.
All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.
Customizable, easy to get started, and able to handle most of our needs for the price.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
LiveAgent logo

LiveAgent

4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Intercom logo
4.5
1K

Making internet business personal

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Intercom users   
avatar
avatar
avatar
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Birdeye logo
4.7
643

#1 most trusted reputation and customer experience platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Birdeye users   
+15
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.
Some of our remote scheduler experience delayed notifications.
Its been excellent and is helping us be proactive vs reactive to brand management.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
The ease of use with this platform is definitely what I like most about it.
Great Enviroment, Great Customer Service, Great Development Team.
I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.
The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.
Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.
It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.
Totally satisfied and the price is also right.
Userlike logo
4.6
646

Live chat and customer messaging for businesses of all sizes

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Userlike users   
avatar
+15
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Tidio logo
4.7
444

Communicator for businesses. live chat, messenger and email

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Tidio users   
avatar
avatar
avatar
+15
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
Smartsupp logo
4.6
342

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.8
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Smartsupp users   
avatar
+15
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
Yonyx logo
4.7
232

Decision tree driven Interactive guides for customer service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Yonyx users   
avatar
+15
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
Textline logo
4.9
166

Cloud-based plug-and-play text messaging software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Textline users   
avatar
avatar
avatar
+15
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
HelpCrunch logo
4.8
183

Customer Communication tool for support, marketing & sales

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from HelpCrunch users   
avatar
avatar
avatar
+15
This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The limit of emails and auto-messages in our plan is a little upsetting.
The price is great considering the features that it have. The support team is amazing.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
They still miss some REST API endpoints for scenarios of complex integrations.
I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients.
Converting chats to tickets, SLA configuration missing.
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application.
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction.
HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion.
Very easy to set up with very nice support, using the same agent chat I use on my own website.
Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.
Inexpensive for chat, and, again, can scale in price as new features are added. Looks good (both the chat that faces the customer and the user interface for our support people).
Ability to provide self-service support through knowledge base. Although there's a lot of features, the tool is very intuitive and it is easy to get started.
I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.
The Android SDK integration was also easy to set up and could be added without spending too much time on it.
This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The limit of emails and auto-messages in our plan is a little upsetting.
The price is great considering the features that it have. The support team is amazing.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
They still miss some REST API endpoints for scenarios of complex integrations.
I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients.
Converting chats to tickets, SLA configuration missing.
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application.
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction.
HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion.
Very easy to set up with very nice support, using the same agent chat I use on my own website.
Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.
Inexpensive for chat, and, again, can scale in price as new features are added. Looks good (both the chat that faces the customer and the user interface for our support people).
Ability to provide self-service support through knowledge base. Although there's a lot of features, the tool is very intuitive and it is easy to get started.
I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.
The Android SDK integration was also easy to set up and could be added without spending too much time on it.
This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.
The limit of emails and auto-messages in our plan is a little upsetting.
The price is great considering the features that it have. The support team is amazing.
The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too).
HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.
They still miss some REST API endpoints for scenarios of complex integrations.
I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients.
Converting chats to tickets, SLA configuration missing.
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application.
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction.
HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion.
Very easy to set up with very nice support, using the same agent chat I use on my own website.
Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.
Inexpensive for chat, and, again, can scale in price as new features are added. Looks good (both the chat that faces the customer and the user interface for our support people).
Ability to provide self-service support through knowledge base. Although there's a lot of features, the tool is very intuitive and it is easy to get started.
I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.
The Android SDK integration was also easy to set up and could be added without spending too much time on it.
Lucky Orange logo
4.7
189

All-in-one conversion optimization suite for website owners

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Lucky Orange users   
avatar
avatar
avatar
+15
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Zight (formerly CloudApp) logo
4.6
183

Share information faster with visual context.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.4
Pros and Cons from Zight (formerly CloudApp) users   
avatar
avatar
avatar
+15
Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.
I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000. I don't really know how else to call it other than stealing.
Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.
Over the years they started to make features only for paid accounts which forced people to pay for the app.
Easy of use, great features for screenshots. CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing.
There no way to set a pre-defined area to shoot.
Ve had a very good experience with the program and would highly recommend it to others as far as safe secure cloud software goes.
Sometimes I'm feeling that it has a lot of features but it's either harder to find them or most obvious ones are missing.
Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.
It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file.
Cloudapp replaces the system screenshot macro (If you want it) which makes integration into current workflows seamless. Cloudapps mark up and quick edit tools are actually useful, and fast.
An easy win as an addition to your day to day tools.
I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.
CloudApp is so easy to use. My favorite part is how I can easily grab my taken screenshot and drag it straight into an email template to sent to prospects.
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it.
I use this for snapping web issues for QA purposes. It is pretty easy to use and quick to share images with work colleagues.
We use CloudApp on a regular basis because of its ease of use for both users and customers.
It's a great to do screenshot easily, but the support team is not supportive.
Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.
I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000. I don't really know how else to call it other than stealing.
Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.
Over the years they started to make features only for paid accounts which forced people to pay for the app.
Easy of use, great features for screenshots. CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing.
There no way to set a pre-defined area to shoot.
Ve had a very good experience with the program and would highly recommend it to others as far as safe secure cloud software goes.
Sometimes I'm feeling that it has a lot of features but it's either harder to find them or most obvious ones are missing.
Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.
It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file.
Cloudapp replaces the system screenshot macro (If you want it) which makes integration into current workflows seamless. Cloudapps mark up and quick edit tools are actually useful, and fast.
An easy win as an addition to your day to day tools.
I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.
CloudApp is so easy to use. My favorite part is how I can easily grab my taken screenshot and drag it straight into an email template to sent to prospects.
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it.
I use this for snapping web issues for QA purposes. It is pretty easy to use and quick to share images with work colleagues.
We use CloudApp on a regular basis because of its ease of use for both users and customers.
It's a great to do screenshot easily, but the support team is not supportive.
Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.
I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000. I don't really know how else to call it other than stealing.
Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.
Over the years they started to make features only for paid accounts which forced people to pay for the app.
Easy of use, great features for screenshots. CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing.
There no way to set a pre-defined area to shoot.
Ve had a very good experience with the program and would highly recommend it to others as far as safe secure cloud software goes.
Sometimes I'm feeling that it has a lot of features but it's either harder to find them or most obvious ones are missing.
Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.
It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file.
Cloudapp replaces the system screenshot macro (If you want it) which makes integration into current workflows seamless. Cloudapps mark up and quick edit tools are actually useful, and fast.
An easy win as an addition to your day to day tools.
I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.
CloudApp is so easy to use. My favorite part is how I can easily grab my taken screenshot and drag it straight into an email template to sent to prospects.
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it.
I use this for snapping web issues for QA purposes. It is pretty easy to use and quick to share images with work colleagues.
We use CloudApp on a regular basis because of its ease of use for both users and customers.
It's a great to do screenshot easily, but the support team is not supportive.
Issuetrak logo
4.6
187

Report. Resolve. Relax. It starts with Issuetrak.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.7
Pros and Cons from Issuetrak users   
avatar
avatar
+15
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
Tempo Timesheets logo
4.3
206

#1 time tracking app for Jira since 2010.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Tempo Timesheets users   
+15
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
Tiledesk logo
4.5
147

Conversational Automation Made Easy

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Tiledesk users   
avatar
avatar
+15
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
Hiver logo
4.7
117

Hiver: World's First Gmail-based Customer Service Helpdesk

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Hiver users   
avatar
avatar
+15
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Very good, have successfully implemented for customer support, and roll out went really well.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.
Great overall experience that has helped us become more efficient and communicate very effectively.
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.
The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.
The shared inbox features are fantastic for teams using Gmail.
You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The service is not the cheapest on the market, but it's absolutely worth every penny.
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible.
Product ok, but be prepared for whacky price changes (last one 60%+ increase).
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Very good, have successfully implemented for customer support, and roll out went really well.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.
Great overall experience that has helped us become more efficient and communicate very effectively.
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.
The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.
The shared inbox features are fantastic for teams using Gmail.
You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The service is not the cheapest on the market, but it's absolutely worth every penny.
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible.
Product ok, but be prepared for whacky price changes (last one 60%+ increase).
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Very good, have successfully implemented for customer support, and roll out went really well.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.
Great overall experience that has helped us become more efficient and communicate very effectively.
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.
The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.
The shared inbox features are fantastic for teams using Gmail.
You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
The service is not the cheapest on the market, but it's absolutely worth every penny.
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible.
Product ok, but be prepared for whacky price changes (last one 60%+ increase).
Chaport logo
4.9
60

Multi-channel live chat and chatbot software for business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Chaport users   
avatar
avatar
+15
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
LiveHelpNow logo
4.6
73

Help desk and live chat solution for customer service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveHelpNow users   
+15
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
Kayako logo
4.0
169

Unified customer service platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.9
    Features
    3.8
    Customer support
    3.9
Pros and Cons from Kayako users   
avatar
avatar
avatar
+15
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Dashly logo
4.7
47

Marketing and customer conversation management platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Dashly users   
avatar
avatar
avatar
+15
I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.
Communication has sadly been one of the poorer elements of Dashly.
Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.
Dont like Dashly Branding all over the software.
Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool.
Dashly doesn't have 24 hour support but they still reply fast to my inquiries.
We've been looking for a good customer support platform and one that can help us manage our social media accounts. We've tried it out and we're very pleased with the results.
Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers.
The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat.
I like how their interface is elaborative. They also have a great customer support team.
A live chat, a chat bot, and the unified inbox are all great features that can be easily found. It is also very easy to use those features.
Dashly is really easy to use. They have a great customer support team that is very active in online groups.
A solid and very cost effective messenger and chat bot solution.
The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.
Feature rich focus on Ecommerce, integrations for that area work great.
With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.
The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.
I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.
Communication has sadly been one of the poorer elements of Dashly.
Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.
Dont like Dashly Branding all over the software.
Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool.
Dashly doesn't have 24 hour support but they still reply fast to my inquiries.
We've been looking for a good customer support platform and one that can help us manage our social media accounts. We've tried it out and we're very pleased with the results.
Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers.
The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat.
I like how their interface is elaborative. They also have a great customer support team.
A live chat, a chat bot, and the unified inbox are all great features that can be easily found. It is also very easy to use those features.
Dashly is really easy to use. They have a great customer support team that is very active in online groups.
A solid and very cost effective messenger and chat bot solution.
The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.
Feature rich focus on Ecommerce, integrations for that area work great.
With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.
The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.
I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.
Communication has sadly been one of the poorer elements of Dashly.
Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.
Dont like Dashly Branding all over the software.
Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool.
Dashly doesn't have 24 hour support but they still reply fast to my inquiries.
We've been looking for a good customer support platform and one that can help us manage our social media accounts. We've tried it out and we're very pleased with the results.
Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers.
The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat.
I like how their interface is elaborative. They also have a great customer support team.
A live chat, a chat bot, and the unified inbox are all great features that can be easily found. It is also very easy to use those features.
Dashly is really easy to use. They have a great customer support team that is very active in online groups.
A solid and very cost effective messenger and chat bot solution.
The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.
Feature rich focus on Ecommerce, integrations for that area work great.
With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.
The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.