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Help Desk Software for Public Administrations (2026)
Last updated: February 2026
144 software options
Sponsored
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Read more about Freshservice
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
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Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne simplifies IT with one platform
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Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
InvGate Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service desk software
Read more about InvGate Service Management
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
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SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
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LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
Read more about LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support, remote access & device management software
Read more about TeamViewer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
Read more about LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Secure remote access software
Read more about BeyondTrust Remote Support
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support software & unattended remote access
Read more about ISL Light
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated sales & marketing software for growing teams
Read more about EngageBay CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Read more about TeamSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Read more about JIRA Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Read more about SolarWinds Service Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The comprehensive messaging suite for your business.
Read more about Superchat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Server and website monitoring software
Read more about Spiceworks Cloud Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Decision tree driven Interactive guides for customer service
Read more about Yonyx
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
Read more about CXone Mpower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
Read more about ServiceNow
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Read more about Front