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Help Desk
Page 6

Help Desk Software for Public Administrations (2026) - Page 6

Last updated: February 2026

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Features

Support Ticket Management(112)

Reporting/Analytics(127)

Real-Time Notifications(89)

Email Management(114)

Alerts/Escalation(125)

Integrated with

Microsoft Teams(31)

Microsoft 365(26)

Google Workspace(13)

Microsoft Outlook(27)

3CX(6)

Pricing model

Free(42)

Open Source(13)

Free Trial(111)

One Time License(6)

Subscription(123)

Devices supported

Mac(78)

iPad(71)

Android(81)

Linux(79)

Web-based(143)

iPhone(78)

Windows(105)

Organization types

Small Business(141)

Non Profit(125)

Large Enterprises(138)

Public Administrations

Freelancers(71)

Mid Size Business(139)

User rating

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Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

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Infraon Helpdesk

(0)

Cloud-based helpdesk and customer success software

Infraon Helpdesk is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about Infraon Helpdesk

Users also considered

Diadyn

(0)

Business management application

Diadyn is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

Read more about Diadyn

Users also considered

Kundo

(0)

Customer service management system

Kundo is available for Public Administrations and offers the following support options: Chat, FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, 24/7 (Live rep).

Read more about Kundo

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is available for Public Administrations and offers the following support options: 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk.

Read more about KIX

Users also considered

eFACiLiTY Helpdesk and Knowledgebase

(0)

Centralized helpdesk ticketing software

eFACiLiTY Helpdesk and Knowledgebase is available for Public Administrations and offers the following support options: Phone Support, Chat, Email/Help Desk, FAQs/Forum.

Read more about eFACiLiTY Helpdesk and Knowledgebase

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base.

Read more about etrack1

Users also considered

Elementool

(0)

IT project management

Elementool is available for Public Administrations.

Read more about Elementool

Users also considered

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

ThinkOwl is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, Chat.

Read more about ThinkOwl

Users also considered

VisionReply

(0)

Help desk solution for enhancing customer support

VisionReply is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base.

Read more about VisionReply

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, 24/7 (Live rep).

Read more about CommBox

Users also considered

Microsoft 365 Help Desk Ticketing System

(0)

Seamless communication between employees and helpdesk agents

Microsoft 365 Help Desk Ticketing System is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk.

Read more about Microsoft 365 Help Desk Ticketing System

Users also considered

T-HelpDesk

(0)

Advanced ticketing system

T-HelpDesk is available for Public Administrations and offers the following support options: Chat, Email/Help Desk.

Read more about T-HelpDesk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

TIKTING is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about TIKTING

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about tbITSM

Users also considered

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

CloudOffix is available for Public Administrations and offers the following support options: Email/Help Desk, 24/7 (Live rep), Chat, FAQs/Forum, Knowledge Base, Phone Support.

Read more about CloudOffix

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware Processes is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about Serviceware Processes

Users also considered

Resolve

(0)

Never Touch Another Ticket

Resolve is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Resolve

Users also considered

HelpLane

(0)

AI powered unified customer support platform

HelpLane is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, 24/7 (Live rep), Chat.

Read more about HelpLane

Users also considered

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