getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated ITSM Software with Small business - Page 3

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

72 software options

Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward.

Read more about Salesforce Service Cloud

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
CA Service Desk Manager logo

Knowledge base management software for the IT sector

learn more
CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

Read more about CA Service Desk Manager

Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

Read more about ManageEngine ServiceDesk Plus

Users also considered
LogMeIn Resolve logo

Unified endpoint management for IT teams and MSPs.

learn more
Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one intelligent platform.

Read more about LogMeIn Resolve

Users also considered
ServiceNow logo

ITSM for automation & management of IT enterprise services

learn more
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Read more about ServiceNow

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
osTicket logo

Open-source customer support ticket system

learn more
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.

Read more about osTicket

Users also considered
Tempo Timesheets logo

Software for managing time tracking in Jira.

learn more
Timesheets by Tempo is a time tracking software in Jira which enables teams to track time online, and collect reliable data for reporting, invoicing, accounting, and more. The app gives users the flexibility to track time on-the-go via iOS and Android smartphone devices.

Read more about Tempo Timesheets

Users also considered
N-sight RMM logo

Cloud-based remote monitoring and management platform

learn more
N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

Read more about N-sight RMM

Users also considered
Autotask PSA logo

IT Business Management Software Platform

learn more
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

Read more about Autotask PSA

Users also considered
Track-It! logo

Help desk and asset management

learn more
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

Read more about Track-It!

Users also considered
BMC Helix ITSM logo

IT service and IT asset management software

learn more
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

Read more about BMC Helix ITSM

Users also considered
Web Help Desk logo

IT asset and knowledge management

learn more
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Read more about Web Help Desk

Users also considered
Kayako logo

AI-enabled unified customer service platform

learn more
Kayako - ITSM Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

Users also considered
Kaseya VSA logo

IT systems management software for internal IT and MSPs

learn more
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory.

Read more about Kaseya VSA

Users also considered
ConnectWise PSA logo

PSA tool designed for as-a-service businesses

learn more
ConnectWise Manage automation gives you the power to implement processes that help make sure your team is working as efficiently as possible.

Read more about ConnectWise PSA

Users also considered
BYKT logo
(0)

AI-powered IT service management platform

learn more
BYKT is an AI-powered IT Service Management solution that combines Bayesian inference for diagnosing issues with Kepner-Tregoe methodology for structured investigations. The system features a Cognitive UX interface that understands natural language, eliminating the need for complex menus while providing intelligent classification and a visual workflow builder for creating diagnostic templates.

Read more about BYKT

Users also considered
Faveo Servicedesk logo
(0)

IT service management & helpdesk solution

learn more
Faveo ServiceDesk is an IT service management solution that delivers ITIL-based capabilities with integrated remote monitoring and management tools. The system provides a complete approach to IT service management, combining ticketing functionality with asset and configuration management, change control, and automation capabilities.

Read more about Faveo Servicedesk

Users also considered
Helpion logo
(0)

Cloud-based software designed to optimize IT operations

learn more
Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

Read more about Helpion

Users also considered
K inventory logo
(0)

Cloud and mobile-based inventory management software

learn more
K inventory is an online software and mobile app of inventory management, created for all types of companies. It improves the reliability of your assets' tracking.

Read more about K inventory

Users also considered
KIX logo
(0)

Cloud-based ITSM software

learn more
KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered