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Best ITSM Software for Small Business

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SolarWinds Service Desk

4.6
(515)

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about SolarWinds Service Desk

SysAid

4.5
(336)

Automate IT tasks and workflows with SysAid's ITSM solution

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SysAid is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

Read more about SysAid

ConnectWise Manage

4.1
(187)

A PSA Tool Designed To Run Your As-a-Service Business

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ConnectWise Manage is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about ConnectWise Manage

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LogMeIn Rescue

N-central

3.9
(34)

On-premise and hosted RMM software for MSPs

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N-central is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support.

Read more about N-central

HaloITSM

4.6
(19)

ITSM solution for managing incidents & assets

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HaloITSM is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep).

Read more about HaloITSM

BOSSDesk

4.6
(95)

BOSS Solutions a FrontRunner in Help Desk Software

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BOSSDesk is available for Small Business and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about BOSSDesk

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Alloy Navigator

Vivantio

4.3
(165)

Flexible Software. Focused Service.

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Vivantio is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support.

Read more about Vivantio

JIRA Service Management

4.4
(264)

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Small Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about JIRA Service Management

Atera

4.5
(192)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about Atera

InvGate Service Desk

4.6
(75)

IT service desk software

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InvGate Service Desk is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support.

Read more about InvGate Service Desk

Freshservice

4.5
(388)

A complete IT service management (ITSM) tool for business

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Freshservice is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

Read more about Freshservice

OpsGenie

4.7
(122)

Modern IT incident management and response solution

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OpsGenie is available for Small Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support.

Read more about OpsGenie

NinjaRMM

4.9
(131)

The Easiest-to-Use Unified Endpoint Management Platform

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NinjaRMM is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about NinjaRMM

Intelligent Service Management

4.4
(23)

Service desk & IT service management

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Intelligent Service Management is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep).

Read more about Intelligent Service Management

TOPdesk

4.6
(42)

Help desk & service management

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TOPdesk is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about TOPdesk

Halp

5.0
(1)

Ticketing, powered by your Slack conversations

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Halp is available for Small Business and offers the following support options: FAQs/Forum, Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep).

Read more about Halp

Caspio

4.6
(133)

Build online database applications without coding.

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Caspio is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Caspio

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Vision Helpdesk is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Vision Helpdesk

TeamHeadquarters

4.2
(9)

Unified project management & help desk software

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TeamHeadquarters is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about TeamHeadquarters

Naverisk

4.7
(31)

Remote monitoring & management for managed service providers

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Naverisk is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support.

Read more about Naverisk

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

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Canfigure is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum.

Read more about Canfigure

ChangeGear

4.0
(50)

Cloud based solution to track & control IT services

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ChangeGear is available for Small Business and offers the following support options: FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat.

Read more about ChangeGear

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