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Pendo

Product usage & behavior data capture

Table of Contents

Pendo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Pendo overview

What is Pendo?

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging. By providing users with the tools to analyze their customer usage, organizations can see which features drive engagement and target segmented groups, enhancing their customer experience.

The behavioral analytics tool allows users to extract and analyze data such as time spent on the app, drop off points and trends over time. Using this data, users can make changes based on results and create targeted material for specific user groups. In order to facilitate effective targeting, Pendo allows users to define custom user segments based on behavior in order to smart target with in-app guides and walkthroughs. Using Pendo’s templates, users can create and customize guides in the form of tooltips, banners and light boxes, highlighting feature updates or providing support.

In order to enhance the user experience Pendo provides users with the tools to deploy feedback polls and surveys, enabling businesses to bring together quantitative and qualitative data. Users can run feedback forms in-app and calculate net promoter scores (NPS) in order to understand where dissatisfaction stems from. Results are provided within the Pendo app in real time so that action can be taken as necessary.

Starting price

Free

Alternatives

with better value for money

Pros & Cons

Customer Support

Team Collaboration

Reporting

Dashboards

Pendo’s user interface

Ease of use rating:

4.5

(238)

Pendo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(93)

5(142)

What do users say about Pendo?

The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction.

Select to learn more

Who uses Pendo?

Based on 238 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Financial Services

Education Management

Computer Software

Others

Use cases

Customer Engagement

Product Analytics

Customer Experience

Onboarding

Product Management

Pendo's key features

Most critical features, based on insights from Pendo users:

Reporting/Analytics

4.8

(12)

Communication management

4.7

(12)

Feedback management

5.0

(3)

Customer history

4.0

(1)

All Pendo features

Features rating:

4.4

(238)

A/B testing

(0)

Access controls/permissions

(0)

Action management

(0)

Activity dashboard

4.3

(3)

Activity tracking

4.0

(8)

Agile methodologies

(0)

Alerts/Notifications

4.8

(6)

API

(0)

Asynchronous learning

(0)

Audience targeting

3.0

(1)

Behavioral analytics

(0)

Behavior tracking

(0)

Blended learning

(0)

Campaign analytics

(0)

Campaign management

(0)

Charting

(0)

Chat/Messaging

(0)

Churn management

(0)

Cohort analysis

(0)

Collaboration tools

(0)

Communication management

4.7

(12)

Compliance management

(0)

Content creation

(0)

Content library

(0)

Content management

4.0

(1)

Contextual guidance

4.0

(3)

Conversion Rate Optimization

(0)

Conversion tracking

4.3

(12)

CRM

(0)

Customer database

(0)

Customer experience management

5.0

(1)

Customer history

4.0

(1)

Customer journey mapping

(0)

Customer portal

(0)

Customer segmentation

4.7

(6)

Customizable branding

(0)

Customizable fields

(0)

Customizable questions

(0)

Customizable reports

(0)

Customizable templates

4.6

(5)

Dashboard

(0)

Dashboard creation

(0)

Data collection

(0)

Data import/export

4.4

(5)

Data linking

(0)

Data modeling

(0)

Data quality control

(0)

Data security

(0)

Data storage management

(0)

Data visualization

4.5

(12)

Deadline management

(0)

Drag & drop

(0)

Electronic forms

5.0

(1)

Employee management

(0)

Employee onboarding

(0)

Employee portal

(0)

Employee profiles

(0)

Employee recognition

(0)

Engagement tracking

4.8

(13)

Event triggered actions

(0)

Feedback management

5.0

(3)

For mobile

(0)

For sales teams/organizations

5.0

(2)

For websites

4.0

(1)

Funnel analysis

4.0

(4)

Gamification

(0)

Gantt/Timeline view

(0)

Goal setting/tracking

(0)

Guest access

(0)

Heatmaps

5.0

(2)

HR management

(0)

Idea management

4.5

(2)

In-App events tracking

(0)

In-App Training

3.5

(2)

Interactive content

(0)

Interactive reports

(0)

Issue management

(0)

Issue tracking

(0)

Knowledge base management

(0)

Knowledge management

(0)

Launch Management

(0)

Learning management

(0)

Live chat

(0)

Machine learning

(0)

Milestone tracking

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel data collection

(0)

Multi-Channel marketing

(0)

Multi-Language

3.3

(3)

Multiple data sources

(0)

Multiple Site Management

(0)

Negative feedback management

(0)

NPS of customers

5.0

(2)

NPS survey structure

(0)

Offboarding

(0)

Orientation workflow management

(0)

Pageview Tracking

(0)

Performance metrics

5.0

(1)

Personalization

(0)

Planning Tools

(0)

Predictive analytics

(0)

Prioritization

4.7

(3)

Product data management

4.4

(5)

Product lifecycle management

(0)

Product roadmapping

4.2

(5)

Progress tracking

(0)

Project management

(0)

Project planning

(0)

Project templates

(0)

Prospecting tools

(0)

Pulse surveys

(0)

Quantitative Analysis

4.5

(2)

Real-Time analytics

4.7

(7)

Real-Time data

5.0

(1)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Release planning

(0)

Reminders

5.0

(1)

Reporting/Analytics

4.8

(12)

Reporting & statistics

(0)

Requirements management

2.0

(1)

Resource management

(0)

Retention tracking

(0)

Revenue Tracking

(0)

ROI tracking

(0)

Role-Based permissions

(0)

Screen activity recording

(0)

Search/Filter

(0)

Self-paced learning

(0)

Self service portal

4.0

(3)

Self Service Tools

(0)

Sentiment analysis

(0)

Session recording

(0)

Single sign on

(0)

Site Search Tracking

4.0

(1)

Software Testing Management

(0)

Status tracking

(0)

Survey/Poll management

5.0

(1)

Surveys & feedback

4.6

(11)

Tagging

5.0

(1)

Task management

(0)

Template management

(0)

Text analysis

(0)

Third-Party integrations

4.1

(9)

Timeline management

(0)

Time on site tracking

4.0

(1)

Training management

5.0

(1)

Trend analysis

(0)

Usage tracking/analytics

4.8

(12)

User interaction tracking

4.3

(3)

User journeys

(0)

User management

(0)

User onboarding

4.5

(2)

User research analysis

(0)

Visitor tracking

(0)

Visual analytics

4.8

(9)

Visualization

(0)

Website analytics

(0)

Web traffic reporting

(0)

Widgets

(0)

Workflow management

4.0

(1)

Pendo alternatives

Pendo

4.5

(238)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.3

Customer Support

4.5

Google Analytics 360

4.7

(8K)

learn more

Starting from

Free

Free trial

Free version

Ease of Use

4.2

Features

4.6

Value for Money

4.7

Customer Support

4.2

Mixpanel

4.5

(145)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.5

Value for Money

4.2

Customer Support

4.3

Hotjar

4.6

(539)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

Pendo pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Product Analytics
In App Guides
Roadmaps
Net Promoter Score (NPS)
Retroactive data analytics
Behavioral analytics
Web & mobile guides
Guide scheduling & ordering

Base

No pricing info

Features included:

Customer Support
Product Engagement Score
Customizable reports
Custom monthly users
Cross-app journey reports
Cross-app executive dashboards
Resource center
API access

Core

No pricing info

Features included:

Guide Experiments
Session replay
Session playback
Frustration indicators
Unlimited session capture

Pulse

No pricing info

Features included:

Feedback insights & summaries
Automated feedback triaging
Idea validation with end users
Idea prioritization
Customer portal
Email subscription
NPS triage

Ultimate

No pricing info

Features included:

Data sync
In-app guides (Pro Edition)

User opinions about Pendo price and value

Value for money rating:

4.3

(238)

To see what individual users think of Pendo's price and value, check out the review snippets below.

“The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change.”

Dhavalkumar K.

Principal User Interface Engineer

“The only draw back is that feature and page tagging can be tedious and take awhile. But I do like that I control what is tagged or not tagged and tracked.”

Emilee C.

VP Product

Pendo integrations (30)

Integrations rated by users

We looked at 238 user reviews to identify which products are mentioned as Pendo integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 4.7 (6)

Zapier

Integration rating: 3.5 (2)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager

Slack

Integration rating: 4.5 (2)

“We use this to tag people and notify them of tasks.”

Amadna F.

Head of Quality

Microsoft Power BI

Integration rating: 4.5 (2)

Zendesk Suite

Integration rating: 5.0 (2)

360Learning

Integration rating: 5.0 (1)

Pendo customer support

What do users say about Pendo customer support?

Customer support rating:

4.5

We analyzed verified user reviews to identify positive and negative aspects of Pendo customer support.

A large number of users highlight Pendo's fast, helpful, and friendly customer support team.

Many reviewers appreciate the proactive customer success managers and regular check-ins for ongoing guidance.

Widespread user sentiment praises the support team's responsiveness during setup and for resolving issues quickly.

Support options

Chat

Knowledge base

Email/help desk

Phone support

Faqs/forum

Training options

Documentation

Live online

Videos

In person

Webinars

To see what individual users say about Pendo's customer support, check out the review snippets below.

“The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction.”

Felicity M.

Project Manager

“I have the impression that pricing mainly depends on what the customer is willing to pay.”

Rayane O.

Head of product

“This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer.”

Gina C.

COO