TUIO Reviews

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

Thank you for the helpful review Cheryl Lynn! Our initial training is much simpler now and we are able to launch the software for you and your families in 30-60 minutes max. None of our sales or support staff have an accent anymore.

The software is easy to use and intuitive. Customer support is very accessible and typically has answers to questions in a timely manner. I've often used the chat when needing support and almost always I get the answer that is needed and when it is not I usually get a follow up when issues are identified.

Integration was not difficult at all and someone was always available if I had any difficulty. Perhaps a more comprehensive account interface might be a little easier. For example: Parent as the account holder and children listed under each parent instead of each child has their own account and is associated with each parent. I can describe it more if you wish to contact me.

Thank you for the review Ethel. What you described in terms of the interface is already native in the software by using the 'Parents' tab you can view the parent account holder and all associated students that they have. You can even use the 3 vertical dot menu to view the related students and enrollments. Enrollments on TUIO are always a student enrolled in a program. Please contact support@tuiopay.com if you want to schedule a meeting to chat on the use case.

N/A - I don't like the software. Parents didn't like to use it either.

Parents hated using it; QB integration wasn't easy at all; payments took much longer to be received than promised

Ease with which we can take care of all our invoicing and payment processing.

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

Thank you for the review Harpinder. We added the export option on the student, parent, enrollment, and registration tabs in addition to the 'Invoices' tab export we had previously. So we took care of that for the most part. We are going to add a combined student/parent export as well going live this week! We will work on the second iteration of the conversations system to add the email and text message options. Hopefully when those are live we can get the "5 star" review!

TUIO is a paramount tuition management system which allows me to centralize all enrollment, wait list, billing and payments. It provides in real time a precise picture of what is going on in my business - financially. I am able to communicate well with clients and they love making their payments monthly on TUIO. It’s an integral part of my school now.

The only criticism about TUIO is the fee that our clients pay when using their credit card. Many who have have switched to an alternative method of payment.

Thanks for the great review Natalia! If parents prefer to pay by bank account, they have no fees. Credit cards incur fees for processing from the card issuing banks and you are passing them on to the parents, which is an option of course.

Very quick onboarding and simple low pressure barrier to get started. Software itself is simple and cleanly designed and straightforward to use. We really liked the ability for families to manage their own payment methods and choosing a plan that suits them best. When they run into issues, they are able to reach out to TUIO's support directly which saves us a lot of overhead time. We are a learner-driven community and this allow us to live to that promise and not to need too many staffs to support the back office.

Some UI/UX elements were confusing especially a new family is onboarded through the system. Given it's a startup company, we trust that they'll be able to hammer out and make improvements frequently.

Thank you for the awesome review Mike. We want to hear more about the improvements you would like to see, please email support@tuiopay.com to book a time.

This product is very useful and helps manage all payments that have been paid or are outstanding.

There can be difficulty in parents setting up their accounts, receiving notifications or accessing their account. Debit fees taking 3-4 days to process also hinders progress.

Thanks for the review Hammna. Similar to a payment by check, bank account payments take a few days to clear as paid. Oftentimes you'll receive the funds earlier than that, it's when it's marked as Paid on TUIO that is another factor unique to the banking system. Support is available to your parents as well, we welcome you sending them our way to help.

Gave our parents payment options; application feature w/ deposits

We struggled with setup - it was mid year and we were transferring data by hand to get up and running in a hurry.

Thank you for the helpful review Debbie!

We use Tuio for payment processing. Tuio has made this process so easy to use and retrieve information instantly.

There is much we don't like about this software.

Thanks for the great review Jenni. Hopefully you are able to try out all our other included features complementing the core tuition management solution. Feel free to reach out to support anytime.

We are just starting to use the program and understand all it can do for us.

Nothing yet. We are still getting use to the product. When we have a problem, we schedule an appointment.

Thank you for the review Paige, when you are fully launched you are welcome to review us again in 6 months. Reach out for support anytime!

This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.

I wish our International parents were able to access the payment portal.

Thank you for the great review Helen! Your international parents can by all means access their TUIO account and they can also make a payment in the portal with their credit card. Only bank account payment is unavailable to them but if they wire funds from an international bank to you, you can mark their invoices as paid on TUIO so they can keep track otherwise.

Extremely easy to set up and use for administrative and user side with a clean UI. Easy to organize, categorize and search through the database.

They could allow the administrators to have more access to setting up payment methods, but I understand why they restrict it.

We appreciate the awesome review Terence! In the upcoming release you will have the access you have been looking for which will speed up that process for you being able to add the payment method given by your students as Admin.

It is easy to use. Easy to navigate. There are always positive changes to this software and always making it better for our business and easier for our parents.

I can not find anything i DON'T like. Im not sure anyone would find anything they didn't like.

Thank you for the thorough review Christine!

Once we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.

TUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.

Thank you for the review Virginia!

I love not having to chase parents for money as much.

I wish you could duplicate an existing program. Our programs are often very similar in dates and wording, so it would be helpful to just have to go in, duplicate a program, and update the pricing as needed.

Thanks Gillian, creating new programs should not be time consuming but we are working on a feature to duplicate programs. The only thing you would have to check would be the payment plan dates and amounts of course. The app we have is SaaS so a trick we use is to duplicate the tab that way you can copy and paste the information from old program over to the new program.

It is so easy to use and super organized. Makes things much more efficient and streamlined.

I think the only feature we could use is the ability to upload videos.

Thank you for the review Stephani! We will look into adding the ability to upload videos that you can then send as communication with your families.

Ease of enrollment and distribution of other forms during the school year

The payments take 3 days to process.The implementation was not particularly easy for me because I have minimum support internally and the support at TUIO assume that I am well versed already. However it worked out fine and I now know how to navigate the portal.

Thanks for the awesome review Raj. Only the bank account payments take 3 days to mark as paid, but the funds often settle in your account before that- once the invoice shows 'Payment in Progress' you can usually treat it as a payment made by the family. Credit card payments are instantaneous and go to Paid right away if successful. Payment by bank account online is similar to payment by cheque/check, and the funds take some time to clear. Reach out to support@tuiopay.com whenever you need help.

Customer service response. Any time we require help or support we receive a prompt response.

We need to work on make it more customize based on customer needs.

Thanks for the review Marisela. Feel free to reach out to support@tuiopay.com regarding the customization aspect. Feedback is always appreciated.

This is an affordable online payment system for my small preschool. I no longer have to collect checks and deposit them at the bank. It saves me valuable time.

It is not always easy to use. As an administrator, a few steps complicate using it—for example, the link between parent and child is not seamless.

Thank you for the kind review Debbie. I'll have someone from support reach out as we have had quite a few updates since you launched and viewing parents and students info should be a breeze.

Tuio is easy to use from both as an administrator and as a parent. The onboarding and ongoing customer service is excellent.

No role-based permissions. Some formatting could be customizable.

Thanks for the great review Jacquie! The role-based permissions should be live first half of this year, we just need to map them out in the system, it's a rather time consuming component because of all the testing required. We will look to add more formatting and templates when we have the second iteration of the conversation system with the broadcasting features like email and text. Coming soon!

The software is easy to use and the new updates have made it more efficient compared to previous version

It does need more filter options to search for parents quicker

Thank you for the feedback Praveen, we are designing even more ways for you to filter and sort the data.

We like that everything is one place. We like that we not longer have to collect fees. Customer service has been timely and helpful.

We would like it to be easier to create forms, maybe some templates we could choose from.We would like parents to be able to use debit cards.We had some difficulty uploading. We had to have help getting our contract and handbooks on line. It seemed to be an issue with Google Docs.

Thanks for the great review Amy. The forms learning curve is a bit steeper than the usual features, but you'll get the hang of it. Glad you took us up on the forms support to get started. Parents can use debit cards, if they have a virtual debit card they are welcome to use it! Otherwise they can pay bank account which is coming from the same source.

It is easy to use. Customer service is great. Onboarding was a breeze. Great alternative to FACTS/Renweb for a small startup private school.

Would like to see it integrate a little easier with accounting software for nonprofit IRS reporting.

Thank you for the helpful review Justin!

Very easy to use and easy to see invoices. Shows

Need give more information regarding privacy and security.

Hi Rose, Thank you for the good review! We are releasing a new update within the next 4-8 weeks where parents will have additional information regarding those topics at each login; we would love to touch base with you then to see if the release successfully addresses your comments.

Very simple setup and parents praise it for the most part

Need more notifications about payments not processing or someone removing their payment method

Thank you very much for taking the time to review Najib. It's always a balance between what is needed to be sent to you from automated messaging as we would not want to bombard you with emails. In one of our latest releases the ability to remove an active enrollment payment method without switching to a new method first was removed actually which would solve what you mentioned. The data about pending payments and receivables is available on demand in the software whenever you need it. With that said, we will take a look at adding some more notifications or alerts in the online app.