App comparison

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Capacity Logo

Capacity

4.5
(14)

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Artificial Intelligence-based knowledge management solution

(4)

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Capacity Alternatives & Competitors

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Capacity logo

60

182

99

features in common

60

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Capacity logo

Capacity user ratings

Functionality

4.1
(14)

Unique features

  • Remote Access/Control

    5.0

  • Task Management

    4.0

  • For eCommerce

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2
Capacity logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Capacity logo

61

160

99

features in common

61

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real-Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Capacity logo

Capacity user ratings

Functionality

4.1
(14)

Unique features

  • Remote Access/Control

    5.0

  • Task Management

    4.0

  • Graphical Workflow Editor

    N/A

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.1

Capacity logo
4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.