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Okendo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Trusted by 17,000+ fast-growing brands
Table of Contents
Okendo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Okendo overview
Based on 221 verified user reviews
What is Okendo?
By industry, Okendo reviewers are most commonly professionals in retail (30%). The most frequent use case for Okendo cited by reviewers is review management (96% of reviewers).
What do users say about Okendo pricing?
Reviewers indicate that Okendo offers competitive pricing and they appreciate the free basic plan for small businesses. Some users say they receive good value, but some reviewers feel advanced features are locked behind higher-priced plans.
What are the most popular integrations for Okendo?
The Okendo integration most frequently cited by reviewers is Klaviyo, an email marketing product rated 4.8 out of 5 for its integration with Okendo.
Okendo’s user interface
Okendo pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Okendo?
By industry, Okendo reviewers are most commonly professionals in retail (30%). The most frequent use case for Okendo cited by reviewers is review management (96% of reviewers).
Select to learn more
Who uses Okendo?
Based on 221 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Okendo's key features
Most critical features, based on insights from Okendo users:
All Okendo features
Features rating:
Okendo awards
Okendo alternatives
Okendo
Starting from
19
Per month
Trustpilot
Starting from
No pricing info
TrueReview
Starting from
No pricing info
Birdeye
Starting from
No pricing info
Okendo pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Bespoke Widget Builds
- Custom Integrations
- Custom Reporting
User opinions about Okendo price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Okendo's price and value, 79% mention it in a positive light.
Reviewers indicate that Okendo offers competitive and fair pricing, especially compared to similar tools, and appreciate the availability of a free basic plan for small businesses. Some users say they get more features and value for their money than with competitors, and find the platform highly customizable for the price. However, some reviewers feel that certain advanced features and integrations are locked behind higher-priced plans, making it less cost-effective for small businesses or those with lower website traffic. Some users report frustration with paywalls and pricing transparency for specific functionalities.
, and
To see what individual users think of Okendo's cost and value, check out the review excerpts below.
Lauren U.
Director of Product
Okendo integrations (33)
Integrations rated by users
We looked at 221 user reviews to identify which products are mentioned as Okendo integrations and how users feel about them.
Integration rating: 5.0 (13)
“Allows us to customise the emails that we send, and create unique coupons for customers. ”
“Email alerts about reviewing to be sent to customers. And customizable templates. ”
“To allow zero-party data to flow back in for segmentation and flow building.”
Luke G.
Head of Ecommerce
Integration rating: 5.0 (10)
“Shopify hosts our website. It is vital the integration works seamlessly from a marketing, experience and time point of view.”
Helen B.
Owner
Integration rating: 4.8 (4)
“Allows us to see a more rounded picture of interactions with our customers. ”
Luke G.
Head of Ecommerce
Integration rating: 4.7 (3)
“to get more reviews we offer points for each review! This was very important to us that we could integrate our loyalty points app”
Alexandria M.
CEO
Integration rating: 5.0 (5)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Okendo customer support
What do users say about Okendo customer support?
Customer support rating:
We analyzed 83 verified user reviews to identify positive and negative aspects of Okendo customer support.
Widespread user sentiment highlights Okendo's responsive and knowledgeable support team, praised for quick and effective assistance.
A significant portion of users appreciate the hands-on help during onboarding, setup, and seamless integration with other tools.
Broad user base values the personalized, friendly, and proactive approach of Okendo's customer service staff.
Frequently reported by users, support is available via multiple channels and resolves technical or customization issues efficiently.
Support options
Training options
To see what individual users say about Okendo's customer support, check out the review snippets below.
“Their white-glove team helps with set up to ensure that the on-site display looks great, is there to help with integrations, and is available via chat for any questions.”
Andrew C.
Director of Customer Experience
“The customer service team have also been fantastic at assisting and deploying changes we've made recently to our homepage widgets & integration with Klaviyo”
Celina I.
Ecommerce Co-Ordinator/Product Admin
“Matt and the team got us up and running with white glove service as we were beta testers, and they've always been quick to respond and very helpful with questions.”
Ross W.
Owner
Okendo FAQs
Okendo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What is Okendo used for?
Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.
Q. What are the benefits of using Okendo?
With Okendo, brands can:
- Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence.
- Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy.
- Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time.
Why Brands Choose Okendo
- Trusted by 17,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly.
- Proven impact with an average 4X lift in conversion rates and 15X ROI.
- 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta.
- Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise.
- Reliable, scalable performance built to support growth at every stage.
Q. What languages does Okendo support?
Okendo supports the following languages:
English
Q. Does Okendo offer an API?
Yes, Okendo has an API available for use.
Q. What level of support does Okendo offer?
Okendo offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support
