FinancialForce Accounting Features

My favorite quality of FinancialForce is the seamless integration with Salesforce.com. The platform operates much in the same way as Salesforce, so customizing and reporting were easy and quick to learn. This made the integration process go much smoother and I was able to train my team quickly on using the new financial system. Throughout my history of using FinancialForce, whenever I did encounter...

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We are a small organization of 20 and we do not have a developer in-house. We struggled with the FinancialForce reporting app, as this requires some use of code and developer 'speak'. The standard Salesforce reporting allows for FinancialForce data as well, so we rely on this function more often, but when it comes to the standard P&L structure for our board, we needed a 'pretty' report, and this requires the FinancialForce reporting app. During our implementation we were promised by the implementation partner that they would write the reports for us, however this was never delivered. FinancialForce is working on rectifying the problem for us, but it will require some additional hours and financial resources on our end.

The SCM Module of FinancialForce is fantastic for organizations looking for a plug in to Salesforce that can be customized but also has a lot of fantastic out of the box features. Our company went from using Quickbooks which provided very little if any controls and reporting to using the SCM product which allows you to use the same functionality for permissions, page layouts and reporting as you get...

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Because SCM is still growing there are a lot of new releases of the product that have great fixes and updates. However, upgrading can be a long process because of the amount of testing you have to do. The more customized your environment is the longer the upgrades can take. We are running about 10 versions behind right now due to this. However, we realize this will level out over time and become much less time consuming as the product matures.

The user interface is excellent. If you know Salesforce.com CRM then you will inherently know how to use Vana HCM. WOW! No training required. Great future vision product, it has more than I need to manage my team, recruit and track people, leave, benefits, compensation, performance and more. Even better I LOVE the Social Collaboration tool. It keeps my employees working and collaborating...

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There is almost too much to learn. The overwhelm is consuming. I wish I had the ability to configure everything that is delivered. Knowing where to start was a bit daunting, thank goodness they did the first series of configurations to launch the product and provided me with an easy to use Getting Started Guide so my team could calm down and get started 1...2...3 Learning to use the system most effectively was a challenge, but I think we finally got it. It may have been more of a resistance to change, rather than a solution problem. It took a while to adopt it as a company, but we are all on the same page now and it ROCKS! The Social Org Chart was a bit of a challenge to set up, but easy to re-org and fix with a little help and is now AWESOME!

After the initial setup process (albeit long and tedious), the platform seems to work pretty well. It is well designed and a huge improvement over our previous financial management system and has cut our month-end, year-end, and other periodic closing process times in half.

The system consistently slows down after a few days/weeks/months. Sometimes this is due to a FinancialForce upgrade, and sometimes it has been due to bad code written for us by our FF consultant. The process for getting these performance degradation resolved can take weeks, wasting dozens of hours of valuable time.

This software gives you the capability of doing so much and allows you to report on it all

The amount of click through windows can become tedious but overall there are ways to cut that down as well so it's not really a big issue.

It's built on the Force.com platform. You can code your processes around FinancialForce using their APIs or by directly manipulating their database, so it gives you a lot of flexibility on how you develop around FinancialForce. It has a nice customer community portal where you can share ideas, log issues etc. Support is great, and if anything does crop up as an issue, they really work hard to get it fixed.

It was one of the first cloud-based accounting packages, and with that has come some architectural decisions that I think they've realized were a mistake, but with every release, they fix these. Invoices need to be hand-coded in Apex VisualForce; there is no "Invoice creation wizard", but FinancialForce is happy to do this for you. When you create an invoice from an opportunity, FinancialForce assumes...

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- online Access - great performance even with big data - cross company / multicompany mode

- no Country customization - no links to local authorities (VAT, direct tax Returns) - no natural support of multiple GAAPs per Company (e.g. local GAAP, IFRS) - no usually fixed asset Register for financial fixed assets.

It is highly configurable and provided it meets your requirements and when it is finally configured and set up it works okay.

It is incredibly complex and entails significant learning and development time to configure it. High on-going costs for maintaining and evolving the product in line with the business, entailing the support of a significant in-house IT team. Not suitable for SMEs and organisations of less than 100 staff or T/O of over $50m. The sales team from Financial Force understated the complexity of set up and learning time and over promised on suitability and functionality. The support team at FF have proven to be unhelpful and difficult and are only interested in selling more consulting time. Issues in integrating with Microsoft.

We have been able to go paperless with our AP and journal entry processes, which provides good efficiency any time a question comes up.

It honestly falls down on the most basic accounting function, however - reporting on the General Ledger. The important thing to realize here is they built this onto the SalesForce architecture. That system considers 'accounts' or customers, the key data object. General ledger accounts, aren't the key object. So that materializes in a lot of ways. The main one: there is literally not a stock screen...

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The software is hard to use and dysfunctional, we were sold on the concept of it being integrated with Salesforce and struggled with the intergration every time we used the program. The common theme between salesforce and financial force while integrating and trying to use the platform was that is salesforce's issue you need to talk to them when it was a 95% an issue with financial force.

Customer service, financial force has a serious lack of empathy towards thier clients. they dont care if you have been with them for 5 years or 6 months they treat you like a number. the software is labour intensive and doesnt work well.

Excellent Multi-currency. Dimensions Feature allows the level of reporting we need to comply with multi-country/currency/project/phase/donor requirements. Very easy to use and to train others to use. Excellent import/export facility with Excel. Web based allows field and UK staff to work in real time on the same data.

We are an NGO, and our requirements are only for General Ledger, so I cannot comment on the pros and cons of the full system. We also use SalesForce; which is a pre-requisite to gain some of the benefits above.

You can configure it and have a lot of options. The full suite is good if you do not need any additional requirements.

You have to be a programmer to work with it. There is a lot of set up time involved in being able to get it to function for you.

Easy to use and amazing graphics.

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Web based, integrated with Salesforce, easy to set up, easy to configure, easy to maintain, always up to date, great support

Product is relatively new so sophistication is developing over time. Reporting is based on standard Salesforce reporting so whilst extremely powerful is non standard for finance- though a product to resolve this is currently in development.

Very user friendly! I used the application with ease.

Enhance the mobile experience. I think that enhancing the mobile experience over time will attract more users.

Very good at visually representing the financial position of the business, as well as managing accounts, taxes, and payroll.

A lot of customization required which can be a steep learning curve and may not meet the needs of the users.

- 360° customer overview - web-based - easy-to-use dashboard - you can set up payment notifications and alerts

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I love that the UI is so intuitive and easy to navigate. Their support team is the best and I love the reports that this software is able to produce.

I wish they had more options for different types of reports. Other than that, I really enjoy using this software!

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