“To all you non believers and sceptics, just stop it. I have been the IT industry for a long, long time and consulting in accounting apps for the last ten years. I have worked with and made numerous comparisons. And guess what, Wave is fantastic... Great for business beginners and advanced users. Compared to all the other cloud accounting choices it holds it's own. Why make your business accounting difficult, isn't running a business difficult enough? Wave is growing in leaps and bounds and continuing to add on more and more features. Let's face it, anyone can bad mouth any software out there can't they? Just get on with it and use it.”
“..., but I need them to help me figure it out. I have a full-time salaried job as a copywriter and a few self-employment careers, like freelance writing, voice acting. I've always found doing my taxes to be a nightmare. I'd spend months stressing about it and trying to calculate income and expenses. Originally, I was adding up all my expenses with a calculator. When I discovered I could put things into Excel, it got a bit easier add numbers. And then about 4 or 5 years ago, I started using a new accountant, and he suggested Wave to me. I was excited to hear that it would important my bank and credit card statements, and that I could then quickly and easily categorize everything. I was sure this would save me so much time and stress. But I found Wave very hard to use. I wasn't sure how to create my own categories. I could never tell if my statements had been uploaded completely, and I would often wind up with duplicate transactions. And I still can't find a way to view the categories after I've allocated transactions to them. I tweeted to Wave a lot, and they were nice enough to send one their IT guys to sit with me in a coffee shop for a few hours. He watched as I tried to do things and he gave me help. He said this was useful to him, to see what people might be having trouble with. And, I figured I would then be ok. But I'm still having a lot of trouble. I'm not asking a lot. All I want to be able to do is import my bank statements and credit card statements, and categorize all the transactions. And being able to invoice people would be nice too. And it seems that his app has those features. But I still find it very complicated. I don't understand the categories. I can't find where the totals are. And lately, my mbna Mastercard has been saying it can't link to Wave. So tonight, I went in and started deleting all the transactions from 2014, hoping that I could start fresh and be sure that everything was imported correctly. But now I see that mbna won't give me the data files for before August (that's an mbna problem, not Wave) and I can't undelete what I deleted. And there's no way to get support without paying for it. But I don't want to pay until I'm confident the site can do the simple things I need it to do. Anyway, I'd love to support a local Toronto company. And I appreciate that someone from the company sat with me in person. And I see people reviewing positively, saying it makes a freelancers life easy. Someone even tweeted today that Wave makes doing accounting fun. But I just don't understand how people are able to use this site. If someone from the company, or one of the satisfied customers, could explain to me how to use this site properly, I'd love to be converted. But at this point, I fear I need to cut my loses and simplify my life by paying for some other software. I just want to be able to file my taxes and concentrate on my creative projects.”
Co-Founder / COO (Sports company, 1-10 employees)
I used to be a huge advocate for WaveApps, but they really messed up handling a payment issue I had. They released a new payment processor (internal system instead of using Stripe) and it was the worst thing they could have possibly done. I client paid me, and the money was transferred to someone else's account. Upon realizing this, I immediately contacted WaveApps stating this was urgent. I didn't hear back for 10 days. I contacted again by phone, and then didn't hear back for 10 days. Flash forward 3 months and they told me that they tried pulling back the funds twice (why on earth did it take 3 months to pull back the funds) and that they couldn't help anymore. The final result: I'm out a huge sum of money and WaveApps said that his is case closed for them.
Pros: Simple product and works fine when things are going well
Cons: Terrible customer support, new payment processor needs more attention if they want to move away from Stripe
Thanks for bringing this to our attention. We take these issues very seriously. Our management team is investigating your compliant and the process in which it was handled. We will be following up with you as soon as we can. Thank you for your patience.
Jennifer from Wave
A verified reviewer
This software does a great job of invoicing and accepting payments. The big downside is the speed at which it moves. It takes sometimes over a minute to pull up an invoice. When customers are on the phone or inline waiting to pay, it is a very long time. "Time is Money"
Pros: Email Invoices, Simple to Learn, Clean Interface, Easy for customer to use, Has flexibility on how it can be used. Can run more than one business from the same account. Can share with unlimited users. It's Free
Cons: SO SLOW! The time it takes to create an invoice or accept payment over the phone, another software could have done 3 invoices or more. No Customer Portal for continuous tracking. Limited on payment processors.
Thank you for taking the time to leave us a great review, and your support using WaveApps. We're constantly working on product upgrades and releases that help speed up the application.
Our product release update on Aug 7, 2015 made a significant speed improvements to the following areas of the application:
- Invoice list page downloads 20% faster and loads 7% faster
- Invoice view page downloads 24% faster and loads 4% faster
- Accounting page downloads 15% faster and loads 3% faster
- Bills page downloads 9% faster and loads 9% faster
Jennifer from Wave
Josh Rachlis, Mayoral Candidate at City of Toronto
Pros: It seems like it offers the ability to import credit card and bank statements, categorize expenses, and invoice people. Those are the features I want. But...
Cons: ...I haven't been able to figure out how to smoothly and accurately use the features I want. This app is making my life harder than it was when I just manually typed in all my expenses into a Microsoft Word and added them up with a calculator.
Thanks for sharing with us your experience. Firstly, thanks for being such a valuable customer over the years. We especially appreciate your patience trying to make WaveApps work for your financials.
We have available Premium Support for customers who are getting started with Wave. We suggest those looking to best learn work arounds, and setting up proper customizations subscribe to our chat and phone support (unlimited - 9am-5pm EDT M-F) - $49 for three months. You can place a call and speak to one of our product specialists to help you work through your challenge.
If you could reach out to me email@example.com. We'll try to match you with a member of our team to help troubleshoot since you have invested your valuable time into Wave to manage your business financials.
Jennifer from Wave
David Tolbert, Owner Veterans Movers
Pros: Overall the program itself is a very good platform.BUT with the current customer service the cons out weigh the pros.
Cons: Very SLOW customer service.NO contact number email support only.
Thanks for sharing your experience with WaveApps. We're sorry to hear it has been less than ideal. When you have a moment, if you could please email me firstname.lastname@example.org - I'd like to get some information from you for us to look into your account. Furthermore, to see if there is anything we can do (i.e. refund your premium services fees).
Hopefully our team has sorted out the risk flag. If not resolved, we'd like to investigate and provide an answer and/or resolution.
Note, as part of transitioning customers onto our new payments service we need to make all the same necessary precautions like any other financial stakeholder to exhaust potential fraud and risk. Therefore, the first payment transaction (as advertised) takes up to 10 business days to complete. Thereafter, we do our best to commit to 2-3 business days for all subsequent payment transactions. We do this not only to protect our business, but for the protection of online payments industry as a whole. Every payments processor plays a role in maintaining a fraud free platform for our customers using Wave or competitor products.
Look forward to hearing from you to see what we can do.
Jennifer from Wave
Jay Wasack, President/CEO AlwaysConnected Solutions
Pros: Low cost nice interfaces. Stripe integration
Cons: No check printing. No automatic migration from Quickbooks.
I'm sorry that Wave wasn't the right fit for you. We take our customer feedback seriously, and leverage this feedback when determining what features we'll build next.
Based on customer requests for different features, as well as some other factors, check printing isn't currently something that's been prioritized, and as such it's not currently available with Wave.
-Sara from Wave
Cathy Fanning, IT Consultant
Danetha Doe, Product Launch Strategist/Accountant/Blogger/Speaker/Professional Giggler
Pros: Free, easy to use, great customer service, supportive Pro Network for financial professionals
Cons: No cash basis options, limited reporting
Will Lopez, Innovator, Pioneer in Online Accounting Firms
Pros: billing integration with Stripe merchant, recurring Invoice with automated payments, simple financial reports, easy categorization of bulk transactions, responsive customer support, payroll integration, very user friendly dashboard
Cons: no cost accounting modules, income statements by revenue streams.
Anthony Tropeano, CPA, Certified Public Accountant at TropezCPA
James Krener, Owner of Krener Bookkeeping & Tax
Pros: Free Easy to collaborate with clients Complete accounting system Online invoicing Accept payments online
Bill Savage, Consulting
Pros: Free, relatively simple, bank connections (though they are often not working properly)
Cons: Terrible support, shouldn't be used with a credit card (or other credit line) account, not friendly to business that purchases inventory for resale.
Thanks for being such a loyal customer, using Wave for over 4 years would make you one of our earliest product adopters. The good news is we have significantly improved many aspects of the product over the years - while still maintaining our account service free of charge.
If you're still using Wave, and are challenged by inefficiencies - please reach out to us (email@example.com) - we'll have someone look into what we can do to help.
Please note that we offer Premium Support services for users getting started with WaveApps.com. For a one time payment of $49, this entitled users to 3 months of unlimited chat/phone support between 9AM-5PM EDT, Monday through Friday.
We typically suggest users who are importing and organizing a hefty load of transactions to reconcile prior months of bookkeeping to work with a product specialist. Our team of specialists can advise on what is required for the purposes of reconciliation, and leveraging bulk categorization and deletions to ensure this is easier and more efficient.
Jennifer from Wave
Cons: Lacks Square integration
Pros: Easy user interface (when it works)
Cons: Terrible customer service and support. Very slow response to any support request
Cash vs Accrual
Cons: Accrual Basis only - check Wave forum for timeline, yikes
Pros: - Nice User Interface/Design - Great Customer Service - Good Marketing
Cons: - Inconsistent/lagging bank account updates - Lost my trust
Almost a fan
Pros: Free solid platform.
Cons: Flexibility and customization.
West Coast Measuring
Pros: Customer Service Bank Integration Credit Card Payments (stripe) Clean Invoicing Ease of use
Cons: no time tracking integration (paymo?)
Pros: Free and unlimited accounting/invoicing Integrated products make accounting easy Cheap payroll for basic needs Payroll mobile app is awesome
Cons: Doesn't have time tracking built into invoices Still growing
Pros: free invoicing
Cons: Time tracking is not free a lot of issue with the system in the past months.
No bank integration to CIBC
Pros: TD, RBC, Scotiabank, and BMO (the other 4 of the Big 5 Canadian banks) all supported. Even Credit Unions like Vancity is supported.
Cons: CIBC not supported
Please note this issue has been resolved. Wave supports customers using CIBC banking.
Jennifer from Wave
Cons: see above.
We're very sorry for the situation that happened in December 2012 and our support teams were working nearly 24 hours a day to help our customers and repair the issues. I'm happy to report that everything since has been restored with extensive new features added in accounting, invoicing, receipt management, and more. We're still a free service for accounting and invoicing with no limitations, and provide affordable payroll and credit card collection solutions that integrate with your accounting directly.
Hope your business is doing well.
Puddle Town Woodworking.com
Pros: Simple & Intuitive, FREE
Cons: Would like integration with Google Merchant, but not that important to me at this time,.
Pros: Usual cloud stuff
Cons: NZ Bank Integration, but not so surprised as NZ banks keep changing their two factor identification standards.
Pros: Wave is easy to use, it has great currency options and creates appealing reports.
Cons: There could be more options to customize your invoices.
Pros: Free, clean interface
Cons: Invoice categorization is a little bit complicated
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