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ICANotes
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Better Notes, Less Typing.
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ICANotes - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ICANotes overview
What is ICANotes?
ICANotes offers the most clinically robust mental health charting solution, featuring pre-configured, intuitive note templates for every discipline and care setting. Designed with mental health professionals in mind, these templates help you create detailed and compliant initial assessments, treatment plans, progress notes, and discharge summaries.
ICANotes is also a fully featured practice management solution for scheduling, forms and document management, patient communication, billing, and payments. With a fully HIPAA compliant patient portal and integrated telehealth, ICANotes is ideal for outpatient practices of all sizes.
All users receive priority 24x7 live phone and chat support and individual web-based training sessions from our team of in-house product-certified agents at no additional cost.
Key benefits of using ICANotes
ICANotes requires very little training because it is highly intuitive and has a clinically logical chart-centric workflow. It was developed by clinicians with a deep understanding of behavioral health.
ICANotes self-codes to the highest reimbursable E/M service code supported by your note content, enhancing revenue and preventing costly paybacks.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ease of Use
Customer Support
User Interface
Patient Management
Staff Management
Client Management
ICANotes’s user interface
ICANotes pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.0
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about ICANotes?
Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors.
Select to learn more
Who uses ICANotes?
Based on 130 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ICANotes's key features
Most critical features, based on insights from ICANotes users:
All ICANotes features
Features rating:
ICANotes alternatives
ICANotes
Starting from
35
/user
Per month
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Alleva
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No pricing info
ICANotes pricing
Pricing plans
Pricing details:
User opinions about ICANotes price and value
Value for money rating:
To see what individual users think of ICANotes's price and value, check out the review snippets below.
Alelea H.
APRN
LENA I.
ICANotes integrations (8)
Integrations rated by users
We looked at 130 user reviews to identify which products are mentioned as ICANotes integrations and how users feel about them.
Integration rating: 4.5 (2)
“They validate the claims and make sure they are clean and submit them electronically”
TONYIA H.
ADMINISTRATIVE ASSISTANT
Integration rating: 5.0 (1)
“AdvancedMD completes the billing portion. To be clear, I have 5 integrations that have never successfully been completed by ICANOTES team. I have never had that experience with any other software. It is still faster to manually pull and enter data into AdvancedMD than trying to bill out of ICANOTES. ”
Alexandra B.
billing manager
ICANotes customer support
What do users say about ICANotes customer support?
Customer support rating:
We analyzed 57 verified user reviews to identify positive and negative aspects of ICANotes customer support.
Widespread user sentiment highlights the support team's responsiveness and willingness to resolve issues quickly.
A significant portion of users appreciate the availability of live support via phone and immediate in-product assistance.
Frequently reported by users, the training resources, webinars, and thorough onboarding support are extremely helpful.
A minority of users report difficulty reaching support, unhelpful responses, or unresolved issues despite repeated contact.
Support options
Training options
To see what individual users say about ICANotes's customer support, check out the review snippets below.
“The support team is excellent and they are always updating to make new features and improve user experience. If ever there were questions, they were quick to answer all of them.”
Kayla R.
Quality Assurance and Training Specialist
“Support is very good in all areas, such as sales, technical support, and one-one training. ”
Linda G.
Licensed Clinical Social Worker
“Terrible customer service, no ability to reach anyone, when you do they are not helpful and never provide solutions.”
Alexandra B.
billing manager
ICANotes FAQs
ICANotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does ICANotes support?
ICANotes supports the following languages:
English
Q. Does ICANotes offer an API?
No, ICANotes does not have an API available.
Q. What level of support does ICANotes offer?
ICANotes offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
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