Waystar Features

Waystar

Improve your revenue cycle management

4.51/5 (83 reviews)

Waystar Feature Summary

  • Adjustor management
  • Payor management
  • Remittance advice
  • Code & charge entry
  • API availability
  • Auditing
  • Claims management
  • Collections management
  • Customer history
  • Electronic payments
  • HIPAA compliance
  • Multiple user accounts
  • Predictive analytics
  • Risk assessment
  • Search functionality
  • Third party integration
  • Transaction history
  • Credential management
  • Electronic data interchange
  • Account reconciliation
  • Billing & invoicing
  • Health insurance
  • Revenue management
  • Data verification
  • Disability insurance
  • Contract management

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (121 other apps)
Appointment Management (139 other apps)
Automated Scheduling (86 other apps)
Automatic Notifications (95 other apps)
Billing & Invoicing (148 other apps)
Calendar Management (101 other apps)
Charting (109 other apps)
Claims Management (107 other apps)
Client Portal (102 other apps)
Compliance Management (92 other apps)
Customizable Reporting (96 other apps)
Customizable Templates (81 other apps)
Document Management (78 other apps)
Document Storage (80 other apps)
HIPAA Compliance (179 other apps)
Records Management (140 other apps)
Reminders (141 other apps)
Reporting & Statistics (105 other apps)
Self Service Portal (78 other apps)
Workflow Management (102 other apps)

Competitor Feature Comparison

Waystar Feature Reviews

25 reviewers had the following to say about Waystar's features:

Jenny Birkey CMM

Great customer service and sales team.

2018-07-12

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Pros

Their customer service lives up to the 3 ring rule.

Cons

Not able to interface payments directly in to our EMR software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean Brown

Navicure Claim Flow

2015-05-01

Pros

The reports help with Revenue Cycle Management; especially on denied claims.

Cons

We like all aspects of Navicure and their customoer support.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Waystar

Analyze the reporting features as compared to competitive products

Source: Software Advice
Helpful?   Yes   No
Read more
Kassy Seifert

I have been using Zirmed for over a year now and it is everything I need it to be.

2017-10-31

All in one claim processing.

Pros

Claims billing, makes my job faster and easier, I love that I can bill almost every insurance with just the one program.

Cons

The only thing I would be able to say is less than Ideal is the patient statement section. It doesn't always send statements in a timely manner. After my initial setup my statement went out, but the next month I uploaded statements again and was told that there was a margin error. It was fixed but it caused a delay in statement processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Wood

Navicure has been an excellent partner in revenue cycle management

2018-01-24

Pros

Navicure has been an excellent partner in revenue cycle management. It's ease of use and intuitiveness is first rate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cyrena Albarran

Using Navicure for the 1st time was fairly easy.

2018-01-16

Easier way to find the reason of the rejected and denied claims daily.

Pros

There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Baglin

We transferred from another clearinghouse to Navicure and the transfer was seamless.

2017-09-18

Ease of reviewing reports and denied claims

Pros

I can review denied claims easily and correct right there.

Cons

Some of the EOBs do not auto post correctly so we find we are manually posting those, but otherwise most do autopost correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Thierry Jean

Zirmed provides excellent revenue cycle management, it is easy to use and responsive

2018-04-25

Pros

For my company, this product offers revenue cycle management and auto insurance verification.

Cons

As with every service, the software is not infallible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kari Thornton

There are better clearinghouses

2018-12-04

I like that it integrates, but when I actually have to get on the website it's frustrating and confusing.

Pros

- It integrates with one of our Practice Management software programs so we don't have to go on the website very often - The customer support is pretty fast, unless a ticket has to be escalated

Cons

They don't just say what package you have and the services that come with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jessica Collazo

Navicure

2017-06-10

Claim processing

Pros

It integrates with my electronic record software and makes the process easy.

Cons

Whenever I have an issue I rather talk to a rep than go to the Nanicure website and try to understand what was the issue with the claims. If it makes any sense, Navicure simplifies the way I do my billing and collect but if there is any problems with claims I don't feel is an easy to understand platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Easley

I have always had outstanding customer support and the ease of use is very helpful.

2017-09-19

It has made the ease of electronic billing very simple and helpful.

Pros

It is extremely easy to navigate and the statistical information is important to us as a practice. We report to a board that requests this information monthly and it is as simple as pulling up Navicure.

Cons

Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Kostowniak

Great EDI Product!

2018-09-26

We have been using multiple modules of the product since 2010. We have reviewed and tested many other competing products over the years, that promise the same functionality for a lower price, but when it comes down to it none can compare!

Pros

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Cons

it is somewhat difficult to report on data for multiple locations at one time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenny Birkey CMM

From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he

2017-09-19

There is so much more to help a biller get their work done and information available at their finder tips!

Pros

The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Bledsoe

Navicure is an easy software to learn. It helps with electronic billing and claims follow up.

2018-02-06

Pros

Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.

Cons

Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nate Reiter

Absolutely Best In Class Billing Software

2018-04-19

Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.

Pros

Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments.

Cons

Eligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Christina Spinazzola

Wonderful costumer service, good training provided for new clients.

2018-02-08

Ease of billing, great costumer service.

Pros

Ease of billing claims, being able to see which claims are denied easily and what problems may need fixed.

Cons

Can be confusing to navigate, and the claims don't seem to register by date of submission.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Abelow

Great Clearinghouse

2018-11-06

They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue.

Pros

I love how Waystar has EVERYTHING - claims, eligibility, patient payments, remits.

Cons

The set up is a little cluttered, but no big deal in the grand scheme of things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany Etheredge

6 Years of Use-Happy Customer

2018-03-08

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

Pros

Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system.

Cons

For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lenner Martin-Griffin

Reports

2018-11-21

Pros

I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims

Cons

I don't like that it do not link to our current emr

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Faith Deavers

Excellent

2017-11-07

Pros

The display is user friendly. The charts and reporting are very helpful.

Cons

It's cumbersome to have to enter information in more than one area for database setup and for searching.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Altrina Taylor

Waystar

2019-07-26

Pros

I love the dashboard, and rejected claim dashboard.

Cons

I also wish there was a way to get the payments run in waystart to post automatically into our system and we need more auto options.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
chandra tudor

I never have any problems with Navicure. They are always very helpful when help is needed.

2017-09-20

ease of use for filing electronic claims. makes billing faster and easier to track.

Pros

It really makes electronic billing easy and fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lydia Fabre

Navicure has been great over the years we have used them

2017-09-19

quick claims processing

Pros

Easy functionality not too hard to understand, claims go in a timely matter and response is fairly quickly from either the Payor or Navicure

Cons

Nothing other than that I need more education in all facets of billing on Navicure I know there are things I am not using that would be advantegeous to me as a Biller

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria Webb

Best product I have used in 25 years of Healthcare Admin

2017-09-21

Easy to track and send claims. Easy to stay current on rejected claims.

Pros

Claim history that is readable & accessible. Claims correction on site.

Cons

I wish that there was a "Print" function for printing claims history that was easier than the current set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Portia Feliciano

Very user friendly.

2017-09-19

Navicure sends all of our practice's electronic and paper claims quickly which gets us our payments faster.

Pros

I like how it catches edits that I've missed and alerts me prior to sending the claim. Customer service reps are always friendly, helpful and quick.

Cons

The only thing I can think of right now is that you're not able to transfer incorrectly scanned items in the Patient Documents Administrative area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great, easy way to see front-end rejections and access transmitted claims.

2018-02-28

Pros

Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

Cons

Really easy to cancel claims even if the problem was not fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more