Waystar Pricing Plan & Cost Guide

Waystar

Improve your revenue cycle management

4.4/5 (92 reviews)

Waystar Pricing

Pricing model: Subscription

Please contact Waystar for pricing details.

Competitors Pricing

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Starting from: 125.00/month
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Curve Dental

Pricing model: Subscription

Denticon

Starting from: 299.00
Free Trial: Available

Waystar Pricing Reviews

Pros

  • Customer support has always been very good and the site is easy to use. Help features are also of great value when we hire new staff or need to find answers to questions.Marci F.Read the full review
  • I have always had outstanding customer support and the ease of use is very helpful.Amanda E.Read the full review
  • Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount.derek c.Read the full review

Cons

  • I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them.Tina K.Read the full review
  • Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.Christina S.Read the full review
  • When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them.Carrie R.Read the full review
89%
recommended this to a friend or a colleague

9 reviewers had the following to say about Waystar's pricing:

derek c.

Used mainly for confirming insurances are valid/active

Used daily for 2+ years
Reviewed 2018-06-27
Review Source: Capterra

Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

Pros
Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

Cons
The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jennifer K.

Great EDI Product!

Used daily for 2+ years
Reviewed 2018-09-26
Review Source: Capterra

We have been using multiple modules of the product since 2010. We have reviewed and tested many other competing products over the years, that promise the same functionality for a lower price, but when it comes down to it none can compare!

Pros
Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Cons
it is somewhat difficult to report on data for multiple locations at one time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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brandy b.

customer service has always been quick and helpful

Used weekly for 1-2 years
Reviewed 2017-09-20
Review Source: Capterra

Pros
its easy to use and find what i am looking for quickly. the error messages are typically user friendly and understandable but as we only have the basic service this is the feature i use most. i would be great if i could pick the things i want to buy

Cons
i wish you did not need to pay extra for some of the features i feel should be standard. i liked the use of all the functions for the short time but our office cannot afford to .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marci F.

Easy to use, great customer support

Used daily for 2+ years
Reviewed 2019-09-08
Review Source: Capterra

We have used Zirmed/Waystar for several years. It has improved our claims payment time and decreased denials.

Pros
We use Waystar to submit professional claims. Customer support has always been very good and the site is easy to use. Help features are also of great value when we hire new staff or need to find answers to questions.

Cons
I do not have any complaints or suggests for improving the software. It meets our needs completely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny B.

Great customer service and sales team.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Pros
Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Cons
Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny B.

From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he

Used daily for 2+ years
Reviewed 2017-09-19
Review Source: Capterra

Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips!

Pros
I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sherry S.

Navicure has great customer service.

Used daily for 2+ years
Reviewed 2017-09-20
Review Source: Capterra

Pros
It's easy to upload my files. It is also very easy to track once I have uploaded. I don't have anything to compare it to though.

Cons
The interface is not very user friendly. It is in need of some major upgrades. I wish there was a way I could add my providers and remove them myself. I also feel that it is very expensive for what it does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Brenda H.

Great product for a great value

Used daily for 2+ years
Reviewed 2020-05-31
Review Source: Software Advice

We started with Zirmed and transitioned to Waystar. It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification.

Pros
It is very user friendly. Their customer service has always been very responsive.

Cons
Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tina K.

Too Many Hidden Fees

Used daily for 1-2 years
Reviewed 2019-05-31
Review Source: Capterra

I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned.

Pros
The payments for the patients were listed and you can access it anytime to verify payments.

Cons
All the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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