Waystar Reviews - Pros & Cons, Ratings & more

NextGen Office

TherapyNotes, LLC

TELCOR RCM

athenaOne

Waystar provides a next-generation, cloud-based technology platform that modernizes the healthcare revenue cycle. Our technology, data and client support work together to eliminate friction in payment processes, streamline workflows and improve financials for providers in every care setting.

Waystar

Web-based

Provider

I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them.

Billing Assitant

I like most that how easy is the ease of access not only to use but to find benefits.

Billing specialist

I have always had outstanding customer support and the ease of use is very helpful.

Office/Clinic Manager

Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount.

Clinical Social Worker

Wonderful costumer service, good training provided for new clients.

Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.

Materials Manager

My overall experience with Waystar is very good and useful.

Account Coordinator

I like the monthly webinars as well as the payments solution. It's easy to navigate through and find what you are looking for.

A/R Supervisor

It is easy to use and gives such a great amount of details and data. There are so many features I'm just starting to learn about.

General manager 

Waystar is the most user friendly and comprehensive clearinghouse I’ve ever used. It’s extremely simple to search out needed information.

Office Manager

The Ease of use, Navigation is easy, if there are any problems they are right there to help you out.

Billing Manager

The support staff is great and they answer right away and open/handle tickets promptly.

Owner 

When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them.

BEWARE of WAYSTAR and their Poor Customer Serivce.

It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously.

office manager

It simplifies the way I do billing. It integrates with my  electronic record software and makes the process easy.

Accountant

Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments.

I like that it has a patient credit card payment feature, but I admit, we’re not using that to the full extent it’s capable of, yet.

Inovalon Provider Cloud

SimplePractice

Waystar Review

Cleaner claims, Easier denial access and appeal access.

Billing and Denied Claims

basm 

Billing review

much needed

The benefit for using the software is that it is very informative and very easy to read and use.

waystar review

Having worked with several clearinghouses over the years, Waystar is by far the Best!  Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

A Product of Exceptional Quality 

Overall our experience has been decent. The only thing we dislike is the pricing continuing to go up, which may in the future effect if we continue to use Waystar. 

Waystar is one of the best in the industry

Overall, you are able to generate and send all billing with ease.  I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate.
I've used Ability and Waystar is much easier to navigate.

Very Satisfied With Waystar

Fantastic software - absolutely incompetent service.

A sad case of an incompetent company buying and ruining a great piece of software

Overall its a solid product that helps us cut down on the time from bill submission to getting paid by the 3rd party payer because of cleaner claims.

Waystar for Electronic Claims Submission and Guarantor/Pt. Statements

If it wasn't for the claims processing delays, I would say that Waystar is wonderful.  Everything else about it is very good.

Good but Problems

We’ve used Zirmed/Waystar for years after switching from Gateway EDI (now Trizetto).  It’s so much more user friendly and easier to search for information in batches.  The customer support is WAY better, as well.  Waystar has tickets you can track yourself, where as if you open a ticket in Trizetto you can’t see it afterwards so you have to keep your own records so they don’t forget about you.

The best clearinghouse, etc I’ve ever used

God-forbid If you have a problem, they will not help you. 

Do Not Choose

We have used Zirmed/Waystar for several years. It has improved our claims payment time and decreased denials.

Easy to use, great customer support

I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product.  I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned.

Too Many Hidden Fees

My experience has overall been amazing.  This is the third company I have "brought" eSolutions with me.  My representative is beyond amazing and goes to the ends of the earth to make sure that the customer is satisfied.  For sure that has kept me coming back every time I have moved to another corporate billing office. (Hopefully, I am here for a long time now.)
The software is manageable and able to learn rather quickly.  Again, customer support and technical support are always available.  I also feel like the eSolutions people work as a team - particularly between technical support and customer service.

Third Company I've Brought Esolutions with Me!

Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. 

With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need. 

Waystar (Formerly Zirmed)

Medicare Enterprise Review

Waystar/Zirmed

I have used Waystar for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue.

Great Clearinghouse

It really is best in class.  Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.

Absolutely Best In Class Billing Software

It has made the ease of electronic billing very simple and helpful. We went from paper billing and this software could not be anymore user friendly.

I have always had outstanding customer support and the ease of use is very helpful. 

Expense!  Although I do experience the value of your product and services as positive.  I really think Symphony should be the standard application for users.  There is so much more to help a biller get their work done and information available at their finder tips!

From sales to accounting to support, all the employees have honored the 3 ring rule.  Everyone is he

Regional Business Office Director

Waystar After a Year...

Carmen:                                                Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below.
                                                       We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch.
                                                       It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product.
                                                       Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process.
                                                       Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.

Waystar Reviews

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