Waystar Reviews

what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments...

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I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.

Waystar is very easy to use. Its features are robust and we have very limited issues with Waystar. We have to give very little Waystar training to our new employees because it is so easy to use.

In general I feel things run fairly smoothly with Waystar but when they *don't* I feel it is hard to get help or clarification on issues. We are often advised to contact the payer or it takes a while to hear back on more complicated tickets. Downtime of various applications has increased recently as well.

We've used Zirmed for quite a few years. The product itself is great! Intuitive, effective, everything. We prefer to every other clearinghouse we've tried.

Waystar purchased Zirmed a couple years ago. Now, the service is amount the worst I've ever heard of. Currently, about 65% of my bill goes toward a feature that I don't believe we're using. I've been through months and months of emails, calls and service tickets trying to get an answer to the very simple question, "What am I paying for?". The only confident answers I've gotten have been inaccurate,...

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I like the way that you can check you invoices to see when they were accepted by the payor and that it tells you the reason for the denial, whether it be, wrong ID, name/number, DOB, needs NDC, whatever and you are able to fix in the screen and resend the claim.

Having to go back and forth from this to the actual EMR, it would be nice if it was all in one, so you could fix the claim and it would show on the other side that you fixed it, instead of fixing and going into the other side to fix on that side.

No surprises, easy to access, I can check for multiple information easily. Searching for information is straight forward and fast.

Sometimes when I am pulling up claim information, there will be an eob. Not sure if that has anything to do with your program.

Easy to use, quick to get remits back, and submitted to proper insurance channels.

Nothing at this time to report. Software is easy to use and I've had no issues.

Easy to use. When you need to search for a claim its easy to find. Payments are also easy to find.

It is sometimes not easy to find answers to questions when you need to fix a claim.

Waystar is very easy to use for all user types. I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission.

I do not have any cons at this time from using Waystar.

my abilities to work claims as they come in, before thing get out of hand. I can catch the claims as they deny and get them corrected.

there are a few times when things just don't seem to work correctly, but that would be the only time.

Very easy to use for submitting claims and receiving remits.

Signed up for the denial tracking but I am not finding it as useful as I thought I would.

This software offers a number of different services. My company uses 10 services to manage all of our Medicare/Medicaid and Commercial Billing as well as supplemental insurances. It is very easy to use, it offers a number of different reports that the user can decide what they want to receive daily in the email inbox. It also has some of the best support I have had the experience to work with, they are very respondent to questions and issues are resolved very timely.

The Maven service allows the user to manage their Post Pay Reviews, RAC's ADR's CERT reviews, etc. I have problems flipping claims to the Appeals Manager within the Maven service, but it is probably because I don't use it enough to remember how to do that operation. But the pros out weight the cons with this service as the ease of electronically submitting the different reviews is very time saving and all your records are saved in one place within system.

It is very user friendly. Their customer service has always been very responsive.

Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.

No cons were added to this review

I like how easy it is to transmit claims and to go back and correct if necessary. I like the that there is an option to roster bill and how easy it is to use it. Common Working files are another option that is quick and easy. I appreciate the daily reports that tell you if you have a claim in trouble or that is going to pay. Which claims crossed over.

When the Medicare remits are downloaded they are very difficult to identify them by date, which is important. You have to open several to find the one you are looking for when you get ready to post the payment or to look for a specific RA. I would like to see that changed. And the only other thing I don't like is Claim Remedi. There is nothing I like about that program. Our sales rep, is always very helpful. The actual support team is not always responsive.

Waystar has a nice interface and is fairly user friendly. Many features makes claim processing quite efficient, and is very easy to use. Claim scrubbing is good.

Claims processing delays are way too frequent. Especially during the first part of the month when many are billing. But these delays can and do happen all through the month. When I say processing delays, I mean it may take 30 or more minutes to process one claim! I process a high volume of claims, and these delays really make me less efficient in my job.

There wasn't much I did like. The company I was using was purchased by waystar. Once waystar took over, quality went way down.

The features provided by the clearing house they acquired did not function as they did before and the ones that did performed at a lessor accuracy.

Intuitive functionality. Great customer service. Claim history that is readable & accessible. Claims correction on site.

I wish that there was a "Print" function for printing claims history that was easier than the current set up. We often need to appeal timely filing denials. I know HOW to make the data print, but it would be easier if I could just hit a print button.

We use Waystar to submit professional claims. Customer support has always been very good and the site is easy to use. Help features are also of great value when we hire new staff or need to find answers to questions.

I do not have any complaints or suggests for improving the software. It meets our needs completely.

It is extremely easy to navigate and the statistical information is important to us as a practice. We report to a board that requests this information monthly and it is as simple as pulling up Navicure.

Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.

seamless with my EHR. They advertise that they have multiple features. But you have to pay additionally for some of them.

customer relations; their internal processes are slow, cumbersome, and envirocentric. If a mistake is made on their part, they will deny it and take no responsibility for it.

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

it is somewhat difficult to report on data for multiple locations at one time.

patient's transaction and sending claim

Once I process statement, I cannot cancel. Sometimes I forgot to omit patient's statement and process everything but if I cancel whole batch, I cannot process again.

Correcting claims without going back in to our software and making the changes and then having to go back.

I sometimes have a hard time figuring out how to get around but customer support has been amazing with helping me.

I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.

The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.