Guesty Pricing Plan & Cost Guide

Managing a hospitality business is complex. Guesty is your partner in making it easier. With an all-in-one platform, Guesty’s purpose-built technology optimizes and automates every aspect of your hospitality operations so you can save time, maximize revenue, and stay ahead of the curve. 


Guesty

RESMARK

ResNexus

TSSI

Clock PMS

GraceSoft Easy InnKeeping

when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Started out great, last 6 months have been a nightmare!

Hello Clayton, 

Thank you for taking the time to provide your feedback. We genuinely appreciate your insights, and your concerns regarding the recent software changes impacting occupancy, Booking.com mapping issues, and billing/pricing changes not being fulfilled have been carefully noted.

We understand the importance of addressing these issues promptly. Specifically, we want to assure you that we are actively working on rectifying the billing/pricing changes that were promised but not fulfilled. Our team is dedicated to resolving this matter to your satisfaction.

We value your partnership and are committed to ensuring a positive experience for you on our platform. Please stay in touch, and we'll keep you updated on the progress.
Thank you for your continued trust in our services.

Best,
The Guesty Team

There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.

Guesty is the gold standard for vacation rental property managers

High level of functionality and staff and good all round service. There are frustrating delays in dealing with issues, customer support cut you off if you do not stay online with them constantly and then the process has to be re opened with another support person. It would be good if we had a group of people managing our account, so that ther eis some familiarity. The price is very high for a South African based company. 

Guesty Review

Thank you Mandy, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

- The Guesty Team

After dealing with two other PMS, and demoing  a couple more I can confidently say it's the best out there and worth the price tag.

Truly the elite PMS

Guesty as a Airbnb management tool

Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey.

- The Guesty Team

My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.

User-friendly and wonderful customer support

Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Thanks,
The Guesty Team


Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features.  I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Love hate relationship

We appreciate your candid feedback, Sandi. Your experience matters to us, and we'd like to address your concerns directly. Please provide your preferred contact method, and a member of our team will reach out promptly to find a resolution.

- The Guesty Team

We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude. 

Pay for what you get 

Hi Keith,

Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive.

- The Guesty Team

How sad that guesty is selling itself as a working software!!! For me guesty is a big disappointment!!!! 
This is the 3rd software what im using, first I used HOSTIFY, i didnt like it, after I used OCTORATE, much better then guesty, and much cheaper too. I had some things what was missing from octorate, thats why i needed a top software to be able to grow, and to have less work, using a great system. When the sales team was selling me this product, [sensitive content hidden] is his name, he told me that Guesty has everything, everything works and now after a bit more then 2 month i can see that this was all a lie.  Cheaper products are working better!!!!! DONT BUY THIS SOFTWARE.... I came in because i thought if i pay more i will have a guarantee to have the quality. Im managing more then 60 apartments so I really need a good software.
And nothing like this!!! I HAVE TO CLOSE MANUALLY SINCE 2 MONTH!! for all of my more then 60 apartments each month, because this functionality doesnt work. even when im paying for a special accounting mode...I cant even give an invoice for my guests with them details, my property owners cant see anything on them"landing page", because there is not even owner portal. Tasks are not working, there is no translation (in Spain at least) for messages between me and guests, and sooo on!! Whoever needs more info can contact me!! BIG BIG SCAM, and big big disappointment!!!! Im already looking for another software.
Renata Varadi-wehom.es

The worst choice ever

Hi Renata, 

Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

Thanks,
The Guesty Team

My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints.  I feel I have a partnership with this company and the main goal is for everyone to succeed.  

Guesty is a Great Solution for Vacation Rental Management

Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team


I wanted to create a trial booking site with Guesty, but their process required I link my Airbnb listing first so the listing content could be used on my new Guesty booking site. But when I connected, my existing Airbnb connection to a different booking manager was lost, and my entire Airbnb calendar showed as available! I started to get bombarded with bookings for unavailable dates. Disconnecting Airbnb from Guesty's interface wasn't enough... I had to go to Airbnb & remove the connection there too. Then reinstate all my bookings & decline a bunch of booking requests which caused a lot of angst & harmed my Airbnb status (thank goodness I didn't have instant book turned on!!!).  All my minimum stay rules were wiped out at the same time (even though they'd been created on Airbnb). At no point did the Guesty free trial advise that Airbnb only allows one property manager software to be linked, and if I connected Guesty, it deleted whatever I'd previously set up.  Incredibly unprofessional and hugely inconvenient.

Warning: Guesty Free Trial Disconnects Other Airbnb Management Software!!

Hey Cathie, 

We’re sorry to hear that you had trouble using Guesty Lite. Connecting only one PMS to a listing is a limitation that isn’t set by Guesty. You can find more information about this in our Help Center article here: Help Center. 

Thank you for your understanding, and we hope you’ll consider us again in the future!

Thanks, 
The Guesty Support Team

My experience with Guesty has been really good, the customer support usually gets back to us within 24 hours and it's a real person (via email), it checks all the boxes for features we use and it gets the job done.

Robust for medium to large companies

Thank you Jen, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty. 

Best,
The Guesty Team


We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time seeking comparable alternatives.  It can be a significantly expensive option so we continue to consider alternatives.

Generally OK

Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

- The Guesty Team


Very good.  The customer service is excellent and having a dedicated person allocated to me makes a difference.

Reliable and easy-to-use channel manager

Thank you for taking the time to share your experience, Jen. We're honored to be part of your business toolkit.

- The Guesty Team

Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know  about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

 False Advertisement simply.

Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met. 

We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.


Look no further, Guesty is the clear choice!

Thanks, Dominick! Helping our customers thrive is what motivates us every day at Guesty.

Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

Guesty has everything we need and more...

Good. I like it but will love to have some pricing in between a flat fee and a percentage per transaction. 

Good service but pricy.

Hi Jeff, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

- The Guesty Team


Cost effective channel management

Thanks, Linda! Helping our customers thrive is what motivates us every day at Guesty.

- The Guesty Team

Guesty has been a truly fantastic short term management tool. As an organization that deals with over 50 properties, automating payment and check in instructions alone makes this platform well worth the cost. Our onboarding representative [sensitive content hidden] was brilliant during the onboarding process and the hand-off to our now current success manager [sensitive content hidden] has been flawless. We truly enjoy working with [sensitive content hidden] and feel she has truly had our best interests in mind as a business and as professionals. Truly an awesome experience with the entire Guesty team. This organization will do great things! 

Brilliant Service

Hi Kelsilyn, we are glad to have been able to make things easier for you. Have a great day!


Good software

Hi Francois, 

Your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.

Thanks,
Guesty

Best Channel Manager on the market. 

Thank you so much for this great 5-star review, Jakub. We really appreciate you being a loyal customer and helping to spread the word about Guesty. We’re here for you anytime.


amazing- we have tried hostaway, lodgify and tohers and they has nothing to compare to this. I love their annual trade shows for clients too! great networking and value

Hands down best software for STR management

Good product with added value

Hi Kobus, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Best,
The Guesty Team

Terrible support. Slow customer service. Glitchy system and an unusable maze. AVOID AT ALL COSTS!

Absolutely Awful! Will cost you thousands in lost revenue

Founder

Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.

Operations Manager

Guesty has really impressed us manage our properties by helping us cut costs and be efficient.

Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.

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