RocketRez Reviews

I love that RocketRez is very user friendly. I have to manage multiple accounts daily for work and being able to see them in a calendar setting makes everything easy for me. Creating events takes only a few moments and is straightforward. I love that.

The only thing that I would like to change is the way things are written out on the contract when I input them myself. I would like to be able to add bullet points but right now it all just meshes together.

RocketRez was easy to use. Before signing up with them, both parties involved made sure we had everything we needed to ensure a smooth transition. All missing functionality was developed and ready for us on day one. Down time has been non-existent and customer service is excellent. The RocketRez team understands your needs and will work as hard as possible to get what you need developed.

It sometimes takes longer than desired to get feature enhancements.

I like the smoothness of the software. The various things I need to use are easy to find. The reporting could use some work, but I have found workarounds for the difficulties I've had.

The reporting could use some work, but I have found workarounds for the difficulties I've had. I also think it would be better if the searches were stored until you deleted the text in the search box.

I love that RocketRez has us covered in ALL aspects of our business from accounting to reservations/tickets to reporting to waivers to accommodations to online reservations and partnerships and even photo management! This means you only have to use one system for all your business needs.

The only thing I can say is there are a couple of features that we would like to see that we have not received yet but I know are on the list.

The best thing about RR for us has been that it 100% performs every operation that we wanted it to. The second best thing about RR is that it performs these operations in an extremely fast, intuitive way. This software has vastly improved the efficiency and productivity of our internal operations while at the same time improving our customer experience at the time of booking and on the day of travel.

All non-custom software integrations require companies to make some decisions and compromises compared to business as usual with an old solution. The team at RR really helped us look past our change anxiety and we’re much better for it.

Very user friendly, we have been able to use a lot of the features to our benefit and get the most of of the software for our company.

As much as we have been able to really customize the software to suit our company, there are still some limitations that can be a bit frustrating at times.

It it a verybuser friendly system, you can pull any report you need and you can also save the report running process.

Nothing, generally if there is a function we do not have or cannot access the customer support team is always there to assist or create new functions.

I like how you can see up to 8 days on calendar.

I wish it was more cell phone compatible.

Ease of use to adapt software to meet our needs

We require a rain check feature, currently it is cumbersome to keep outstanding rain checks on file, although reports can be generated which is helpful.

I find it user friendly and I like the speed.

Some reports are need more attention and sometimes a little challenging for an accounting point of view.