RocketRez Reviews

Ease of Use. Layout of System and it is reliable.

Getting an agent to assist with Support Issues

Very easy to teach our staff how to use the program - being a seasonal business we have a lot of staff turnover and constantly have to train new team members

Some facets not compatible with our OTA partner, retail software not as robust as our previous POS.

Zero issue with booking and credit card procession

Limited custom financial routine reporting

Reservations ticketing with a retail point of sale in one.

Analytics, Reporting, conversion tracking.

RocketRez does very well with the ticketing, payment processing, and the overall ease of use. The system is being updated regularly with more features and improves coming often.

RocketRez does not do as well with the full customization of the web engines, reporting is well below average for the industry, and customer service has been less and less responsive over the last couple of months. Reporting from RocketRez is less informative than other comparable software with little ability for custom reports. The basic reports are all available but for anyone who is analytical, manipulating the reports to have more usable data is painful at best.

System is reliable in providing real time date with accuracy and transparency. Can have multiple users with various security levels. Reporting is easy to manipulate and customizable. Anything we are not able to do, support is readily available to assist.

Some modules are little confusing and not having the direct API into the accounting system.

At the beginning we didnt know better and so we thought that we have a good system

Rocket Rez is unable to support our business, their ticketing system is archaic and any all modifications is generally speaking not possible and or takes months/years to add. This while other systems have kept up with the times and are much more pro-active. In recent weeks have had demo's from 2-3 main competitors and all of them answered yes to the modifications we are asking rocket rez, as in they have in place already. We also have constant hardware issues, hardware that was reccomended to be purchased by Rocket Rez and then soon after no longer be supported by Rocket Rez.

Rocket Rez does an excellent job in assisting their clients immediately, I have never had to wait longer than an hour to be assisted. Our account manager is always on top of communicating with us and does not mind breaking things down for us to understand and optimize our use of Rocket Rez.

As the times change I do wish that a few feature request that other systems provide would be available with Rocket Rez. Like allowing the tickets to be saved in the apple/google wallets and a few other innovative things. Rocket Rez is a good system, just wish some features were more current.

RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory. We all really appreciate having one system that can handle all of these needs.

The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5. I look forward to seeing the results of that work.

RocketRez has been a game-changer for our business with its versatile ticketing software. The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience. The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales. What sets RocketRez apart is its comprehensive capability to handle...

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While RocketRez offers many benefits, there are a few drawbacks we've encountered. Some steps in the system feel redundant, which can slow down our workflow. The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs. Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve. Despite these issues, RocketRez remains a valuable tool, but there's room for improvement.

The ease of going from an older program to RRZ was amazing! Getting started with RRZ made everything much easier in so many departments.

That is wasn't developed sooner! We wasted money on other products that never did it "all". We were using 3 programs to do the job of just RRZ!

Coming from a complex company, we are very fortunate to be able to use a singular platform to run both our giftshop, in person POS system, and online sales platform.

The reporting side of the platform has been a flaw for us, this is due to it not pulling the correct numbers and miscounting our revenues. I do believe we could limit some of these miscalculations if our system was fully set up to meet our needs.

I find it user friendly and I like the speed.

Some reports are need more attention and sometimes a little challenging for an accounting point of view.

I like how you can see up to 8 days on calendar.

I wish it was more cell phone compatible.

I love that RocketRez is very user friendly. I have to manage multiple accounts daily for work and being able to see them in a calendar setting makes everything easy for me. Creating events takes only a few moments and is straightforward. I love that.

The only thing that I would like to change is the way things are written out on the contract when I input them myself. I would like to be able to add bullet points but right now it all just meshes together.

Very user friendly, we have been able to use a lot of the features to our benefit and get the most of of the software for our company.

As much as we have been able to really customize the software to suit our company, there are still some limitations that can be a bit frustrating at times.

I love that RocketRez has us covered in ALL aspects of our business from accounting to reservations/tickets to reporting to waivers to accommodations to online reservations and partnerships and even photo management! This means you only have to use one system for all your business needs.

The only thing I can say is there are a couple of features that we would like to see that we have not received yet but I know are on the list.

Ease of use to adapt software to meet our needs

We require a rain check feature, currently it is cumbersome to keep outstanding rain checks on file, although reports can be generated which is helpful.

I like the smoothness of the software. The various things I need to use are easy to find. The reporting could use some work, but I have found workarounds for the difficulties I've had.

The reporting could use some work, but I have found workarounds for the difficulties I've had. I also think it would be better if the searches were stored until you deleted the text in the search box.

RocketRez was easy to use. Before signing up with them, both parties involved made sure we had everything we needed to ensure a smooth transition. All missing functionality was developed and ready for us on day one. Down time has been non-existent and customer service is excellent. The RocketRez team understands your needs and will work as hard as possible to get what you need developed.

It sometimes takes longer than desired to get feature enhancements.

It it a verybuser friendly system, you can pull any report you need and you can also save the report running process.

Nothing, generally if there is a function we do not have or cannot access the customer support team is always there to assist or create new functions.

The best thing about RR for us has been that it 100% performs every operation that we wanted it to. The second best thing about RR is that it performs these operations in an extremely fast, intuitive way. This software has vastly improved the efficiency and productivity of our internal operations while at the same time improving our customer experience at the time of booking and on the day of travel.

All non-custom software integrations require companies to make some decisions and compromises compared to business as usual with an old solution. The team at RR really helped us look past our change anxiety and we’re much better for it.