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ThinkReservations
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based hospitality property & booking management system
Table of Contents
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ThinkReservations - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
ThinkReservations overview
What is ThinkReservations?
ThinkReservations is a cloud-based property management software designed to help businesses in the hospitality industry handle bookings, automatically adjust rates in real-time according to occupancy, and synchronize data with various online travel agencies and channels such as TripAdvisor, Expedia, Booking.com, and more.
Property owners can use the application’s custom booking engine to manage reservations and generate upselling opportunities by offering curated items, packages, or services to clients. It lets marketers offer discounts at custom rates and define various cancellation policies. With the calendar tool, supervisors can view all reservations, sort them using colored indicators, and prepare quotes for guests. Administrators can set up user accounts for employees with name, email address, and contact information and grant permissions accordingly.
ThinkReservations offers integration with various third-party applications including CartStack, TripTease, Google Analytics, Aloha, and Heartland. Managers can create new tasks specific to reservations, assign them to staff members, and track pending ones. It offers a host of other features such as remote access, payment reconciliation, data export, forecasting, automated emails, yield management, waitlist creation, text messaging, and more.
Starting price
Alternatives
ThinkReservations’s user interface
ThinkReservations pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about ThinkReservations?
Reviewers appreciate ThinkReservations for its responsive customer support, intuitive interface, and ease of use for both staff and guests. They find the reservation management features flexible, enabling seamless edits, cancellations, and integration with OTAs, which streamlines daily operations and boosts direct bookings. They value the robust reporting tools for strategic planning and business insights.
Some mention that pricing is reasonable for small businesses, though a few find it slightly expensive. They note occasional challenges with report customization, guest management options, and long-term bookings, but say ongoing improvements and support help address most concerns.
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Who uses ThinkReservations?
Based on 119 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ThinkReservations's key features
Most critical features, based on insights from ThinkReservations users:
All ThinkReservations features
Features rating:
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ThinkReservations pricing
Value for money rating:
Starting from
No pricing info
User opinions about ThinkReservations price and value
Value for money rating:
To see what individual users think of ThinkReservations's price and value, check out the review snippets below.
Holly M.
Manager/Innkeeper
Sandra J.
owner
ThinkReservations integrations (12)
Integrations rated by users
We looked at 119 user reviews to identify which products are mentioned as ThinkReservations integrations and how users feel about them.
Integration rating: 5.0 (1)
ThinkReservations customer support
What do users say about ThinkReservations customer support?
Customer support rating:
We analyzed 59 verified user reviews to identify positive and negative aspects of ThinkReservations customer support.
Widely noted by reviewers, ThinkReservations' customer support is highly responsive and quick to address questions or issues.
A significant portion of users appreciate the knowledgeable, patient, and friendly support staff, many with industry experience.
Frequently reported by users, live support is easily accessible, with helpful agents available even during off-hours and holidays.
A large number of users value the thorough help resources, including clear articles and videos, plus personal assistance when needed.
Support options
Training options
To see what individual users say about ThinkReservations's customer support, check out the review snippets below.
“It's pretty intuitive but if I need help, the Help section is great and if I need more help the Customer Service is very responsive.”
Laurie S.
Owner
“They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient.”
Lisa M.
Owner
“From set up training, through every enhancement, and whenever technical support was needed, they are patient, responsive and technically savvy. ”
Janice F.
President & Vice President
ThinkReservations FAQs
ThinkReservations has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of ThinkReservations?
ThinkReservations has the following typical customers:
Mid Size Business, Small Business
Q. What languages does ThinkReservations support?
ThinkReservations supports the following languages:
English
Q. Does ThinkReservations offer an API?
No, ThinkReservations does not have an API available.
Q. What other apps does ThinkReservations integrate with?
ThinkReservations integrates with the following applications:
Maitre'D, authorize.net, Google Analytics 360, Stripe, RemoteLock, CartStack, Heartland Payments+, PayPal Enterprise Payments
Q. What level of support does ThinkReservations offer?
ThinkReservations offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum
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