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Heartland Retail Logo

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Cloud-based POS and retail management solution

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Heartland Retail Pricing, Features, Reviews and Alternatives

Heartland Retail FAQs

Q. What type of pricing plans does Heartland Retail offer?

Heartland Retail has the following pricing plans:
Starting from: $80.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Heartland Retail?

Heartland Retail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Heartland Retail support?

Heartland Retail supports the following languages:
English


Q. Does Heartland Retail support mobile devices?

Heartland Retail supports the following devices:
Android, iPad, iPhone


Q. Does Heartland Retail offer an API?

Yes, Heartland Retail has an API available for use.


Q. What other apps does Heartland Retail integrate with?

Heartland Retail integrates with the following applications:
Adobe Commerce, QuickBooks Online, Shopify


Q. What level of support does Heartland Retail offer?

Heartland Retail offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base

Heartland Retail product overview

Price starts from

80

Per month

Other

What is Heartland Retail?

Heartland Retail (formerly Springboard Retail) is a cloud-based POS and retail management system designed for retailers, by retailers. Built with multi-site, multi-channel brands & retailers’ requirements in mind, Heartland Retail allows them to deliver seamless service to every customer the same way, no matter where or how they shop. With real-time inventory management, detailed custom reporting, open APIs for extensive customization, and portability across platforms and devices, Springboard Retail is easy to use, quick to get started with and loved by its users for making their jobs easier.

Key benefits of using Heartland Retail

  • Make better business decisions with real-time data and analytics with robust custom reporting

  • Get a 360° view of customers across all channels to engage with them intelligently

  • Robust inventory management that gives users the visibility to stay agile and proactive

  • Advanced, but easy-to-use, purchasing and receiving tools enhance efficiency, saving users' time and money
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    Chat
    Knowledge Base

    Training options

    Webinars
    Documentation
    Live Online
    Videos

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    Why am I seeing this?

    Heartland Retail pricing information

    Value for money

    3.8

    /5

    72

    Starting from

    80

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Heartland Retail features

    Functionality

    4.1

    /5

    72

    Total features

    62

    12 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    Customizable Branding
    Email Marketing
    Customizable Reports
    Contact Management

    Heartland Retail users reviews

    Overall Rating

    4.3

    /5

    72

    Positive reviews

    88

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.34/10
    Rating distribution

    5

    4

    3

    2

    1

    45

    18

    2

    1

    6

    Pros
    We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.
    I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use.
    We are also pleased with how fast the technical support responds to any of our team members. Its also a good feeling when they actually remember you by name.
    Cons
    I felt my concerns were not being addressed and it upset me to think that no one cared that I was having issues with the performance of the software my business really depended on.
    The reporting will be useless to you for forecasting and financials.
    The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.
    AB
    AvatarImg

    Ashley B.

    Fine Art, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Springboard Retail works for Wholesale Companies, too

    Reviewed 7 years ago

    We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is...

    Pros

    Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner.

    Cons

    Quickbooks integration not the best, but works with a little effort.

    SG
    AvatarImg

    Seth G.

    Luxury Goods & Jewelry, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product, even better company

    Reviewed 6 years ago

    I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.

    Pros

    Ease of use - intuitive nature Support team - always feel as if we are partners working together Dynamic Reporting Easy to customize certain fields to fit business needs Real-time reporting and sales sales metrics Mobility - using ipads within the stores, viewing results via smartphone Integration - happy with the timeline, support, and ease Training - very easy to train on this software, love the training mode Knowledge base - this is such a big plus. The articles are current and easy to find quickly Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.

    Cons

    Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar. Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties: Time clock feature Loyalty/VIP Customer feature Integrated payment - we use Clover and integrate

    SR
    AvatarImg

    Shannon R.

    Retail, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT

    Reviewed 3 years ago

    Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.

    Pros

    When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.

    Cons

    The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.

    DS
    AvatarImg

    Darren S.

    Apparel & Fashion, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    DLM Supply

    Reviewed 8 years ago

    I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've...

    Pros

    Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

    Cons

    There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

    NS
    AvatarImg

    Neil S.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The people make this great

    Reviewed 8 years ago

    Folks, I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions,...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

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