Heartland Retail Pricing, Features, Reviews & Comparison of Alternatives

Heartland Retail

Cloud Based Retail POS and Retail Management Solution

4.47/5 (65 reviews)

Heartland Retail overview

What is Heartland Retail?

Heartland Retail (formerly Springboard Retail) is a cloud POS and retail management system designed for retailers, by retailers. Built with multi-site, multi-channel brands & retailers’ requirements in mind, Heartland Retail allows them to deliver seamless service to every customer the same way, no matter where or how they shop. With real-time inventory management, detailed custom reporting, open APIs for extensive customization, and portability across platforms and devices, Springboard Retail is easy to use, quick to get started with and loved by its users for making their jobs easier.

Using Heartland Retail’s mobile POS to reclaim valuable in-store square footage for better merchandise displays and engage with customers at the point of decision. With Heartland Retail's customer dashboard, retailers can track key customer buying habits to make smarter suggestions and better serve their customers in the omni-channel retail industry. Heartland Retail places actionable real-time data in the hands of every person who needs it--from sales associates to the CEO--giving retailers better control over sales and profitability
www.heartlandretail.us

Pricing

Starting from
$79/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Heartland Retail screenshot: Heartland Retail Point of SaleSpringboard Retail: Product SpotlightHeartland Retail screenshot: Heartland Retail Sales DashboardHeartland Retail screenshot: Heartland Retail Customer DashboardHeartland Retail screenshot: Heartland Retail ReportingHeartland Retail screenshot: Heartland Retail Item TableHeartland Retail screenshot: Heartland Retail Purchase OrderHeartland Retail screenshot: Heartland Retail Sales Order

Heartland Retail reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.3
  4.5
  4.4
Ashley Breski

Springboard Retail works for Wholesale Companies, too

Used daily for 2+ years
Reviewed 2017-01-20
Review Source: Capterra

We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Pros
Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner.

Cons
Quickbooks integration not the best, but works with a little effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Darren Sao

DLM Supply

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: Software Advice

I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

Pros
Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

Cons
There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lloyd Buchanan

Great Software. Beware of the [SENSITIVE CONTENT HIDDEN]

Used daily for 6-12 months
Reviewed 2020-06-17
Review Source: Capterra

Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team.

Pros
Functional POS software that does what it needs to do with good reporting features

Cons
[SENSITIVE CONTENT HIDDEN] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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David Facenda

Over Promise & Under Deliver

Used daily for less than 6 months
Reviewed 2016-10-05
Review Source: Software Advice

On the recommendation of another store in the area that uses Springboard I decided to try them out. I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time." All in all it took them over 7 days to import, and I'm still missing information or have information in the wrong places. Once we were ready to go with product in place, the new machinery they made me purchase stopped communicating with their Point of Sale & after several hours on the phone & several hundred dollars of walk out business they were able to fix most of it, only to have it happen several more times in the next 3 weeks. I'm still waiting on a call back from tech support so they can look at some issues that happened a week ago. All in all, this is extremely disappointing software. Had I to do it over again, I would certainly not have switched to Springboard.

Pros
It's easy for my seasonal employees to use, but not remarkably more or less than any other POS.

Cons
I was sold, "So much more than point of sale. Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter." So far it has entirely failed to live up to that billing. Rather cumbersome to put transactions on hold & recall, no time clock feature, a 4 to 5 step purchase order to purchase receipt function that is again, a bit cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Katie Sanford

Incredible System

Reviewed 2015-07-30
Review Source: Software Advice

Pros
We moved over from RICS because it was an older slower moving system. Springboard's reporting function is dynamic - it works as fast as my brain works. In the past, I would run a report on performance and invariably another question would come up while I was reviewing that report - In RICS I would have to go back and rerun another report (5 mins) - with Springboard I can slice the data any way I want in a matter of seconds. I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude. ALWAYS. I know their names, they know who I am, it just feels really comforting to know I have a support team who seems to care about my business as much as I do. If they don't have the answer I am looking for, they are always quick to provide a suggestion for a workaround AND add my need to a list of projects they have going forward. I have seen almost every single one of my suggestions turn into a feature on Springboard. I also really like that I can open up another register (Station) as my business dictates - I am not locked into paying for features that I only use seasonally.

Cons
There are not many bad things I can say about Springboard. Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!) that is not available now - and for the most part I have seen them implemented. There are several features concerning Open to Buy that I would like to see going forward. Also, Springboard only integrates with one Credit Card Processor, and although they were able to give me a very low rate, it's not great to be locked into one option. Also there have been a few outages in service (very few but still a scary situation)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Heartland Retail pricing

Starting from
$79/month
Pricing options
Free trial
Subscription
View Pricing Plans

We offer three tiers based on your company's needs. You can easily change among tiers as your needs change.

Standard: $79/month, billed annually; $89/month, billed monthly (per selling station)

Professional: $119/month, billed annually; $139/month, billed monthly (per selling station)

Enterprise: $179/month, billed annually; $199/month, billed monthly (per selling station)

Contact Heartland Retail for further pricing information.

Heartland Retail features

API
Customizable Reporting

Activity Dashboard (260 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (148 other apps)
Custom Fields (161 other apps)
Customer Database (183 other apps)
Customizable Branding (234 other apps)
Customizable Templates (198 other apps)
Data Import/Export (207 other apps)
Electronic Payments (159 other apps)
Email Integration (212 other apps)
Reminders (199 other apps)
Reporting & Statistics (283 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (257 other apps)

Videos and tutorials

Additional information for Heartland Retail

Key features of Heartland Retail

  • Access key customer data from the POS to sell smarter
  • Customer history to make smarter suggestions
  • Easily create and save the reports you need
  • Real-time company insights
  • Track inventory across all channels in real-time
  • Intuitive Mobile Point of Sale
  • Integrate with top retail technology
  • Build purchase orders that suit you
  • Smoothly enforce accuracy when shipments are received
  • Real-time reporting
  • Stay on top of sales whenever, wherever
  • Segment customers based on spend, location and more
  • Reward loyal customers, keep them coming back
  • Real-time retail inventory management
View All Features

Benefits

-Make better business decisions with real-time data & analytics with robust custom reporting

-Get a 360° view of your customers across all channels to engage with them intelligently

-Robust inventory management that gives you the visibility to stay agile and proactive

-Advanced, but easy-to-use, purchasing and receiving tools enhance efficiency, saving you time and money