Greenhouse Reviews

I like all of the processes you can build when managing different job requisitions. It's easy to schedule for both the recruiter and the candidate.

Analytics but it's probably because I'm not using it to its fullest potential.

It definitely has the most features and flexibility for recruiters & candidate management + interview processes + templatizing + feedback submission.

It's not as great for sourcers to track information, but the Gem integration helps out a lot. I wish there could be some customization in candidate surveys based on teams, HMs, etc

Greenhouse offers the capability to do every action or thing you'd need to do as a recruiter. There is a feature for everything! Greenhouse is also the industry standard for midsize startups. Candidates and other recruiters are very familiar with it so everyone talks the same language about utilizing it which makes a big difference collaborating. The other plus of Greenhouse is that it's super customizable so with enough research and energy you can get it to do mostly anything you want it to do!

My biggest issue with Greenhouse is it's design. It's not a very intuitively designed product. I've had to learn how to use it rather than naturally being able to figure out or discover how to use new features. Also, I've found Greenhouse support to be pretty slow in responding. We also didn't receive a lot support around implementing best practices from any kind of CSM or account manager. Their model is mostly just reach out to customer support, but that model doesn't help us more efficiently and strategically use the product... Lastly their reporting and analytics capabilities are clunky and not intuitive either but they get the job done with enough input.

I like Greenhouse because it makes my life easier to track interviews, candidates and data around jobs.

The reporting could be improved a bit or at least more user friendly/design friendly.

I like that it gives you the ability to assign different people to different tasks. I also like that you are able to mass upload resumes and mass reply to multiple candidates on a specific job.

The inability to search for similar candidates through resume match. There are also too many steps to post a single job and navigating through the different settings to post and update a job can be arduous and not user friendly at times.

Greenhouse is an impeccable software that allows the employer and the employee to find satisfaction. once you are on the platform greenhouse, you can do interviews, find work in very good companies in the world. it is a platform which is very well structured and which presents to the new, to the learners how to set up an interview in order to get a job.

it's a software not really easy to use, sometimes you need the help of tutorials to achieve it.. the cost is a little higher to get in possession of software... But otherwise very good overall and delighted to use it

Out of all the applicant tracking systems I have used, I have to say that Greenhouse is my favorite. It is very user friendly, aesthetically pleasing, and makes it easy to track my candidates. I also really like the reporting features available on my jobs.

I wish searching for candidates in Greenhouse was a little easier, I usually can only search by name rather than by phone or email.

It makes looking for new openings within organisations very easy. Also, referring is also hassle free and quick with it.

I wish they had a feature to set notifications for a specific role I m looking for. it would reduce my search on this page and time significantly.

The user interface was very simple yet effective and aesthetically pleasing. I knew of all of the tasks I needed to complete through a dashboard, and I had visibility to new documents provided to be to aid me in my onboarding. The transfer of documents from me to the company and vice versa was very easy and I completed the onboarding tasks in a very short time with ease.

There were some documents I found in a different section which I had some difficulties downloading. Not sure if this was an issue with the software itself, or more so an error on the onboarding coordinator side for putting the documents in the incorrect spot.

It is very straight forward to include people in the required steps and all the information is very clear.

The UI could use some improvement as it is not really aesthetically pleasing and the flow is not very modern.

Greenhouse itself is easy to use and fairly intuitive but what really sets it apart are all of the integrations. The developer community seems to prioritize integrating with Greenhouse before any other ATS which makes it a no-brainer if you want to have your ATS be a part of a modern tech stack.

The native reporting isn’t that great. It’s a little clunky to navigate and quickly pull impactful insights.

Very user friendly applicant tracking system, you can customize the ATS based on your business processes. The customer support is there to answer any of your questions at all times and are very quick in their service and providing solutions. Amazing reporting features!

Sometimes the word documents uploaded or the job description fonts do not copy properly. You have to correct the font sizing to make it uniform.

Reporting - In my role, I need to be able to diagnose where the breakdowns are in recruiting, and the system’s many canned reports help me do that. While Greenhouse doesn’t have the ability to let you build custom reports, there are enough reports available that I don’t have to do that. It’s also been very useful for me to get weekly recruitment reports from the system so I can see activity from a...

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Reporting Customization - Although there are many canned reports that cover a variety of areas, I still have to export multiple reports in order to build a report which tells the story I’m trying to tell. User Access Customization - I understand this is something on their product roadmap. It would be great for them to get more granular in terms of access-level functionality.

I like the notes section that is available to add on candidate profiles. This helps while screening the candidates and keeping valuable information for other team members in the recruitment process.

Sometimes there are too many options and buttons on the ATS that makes it quite difficult to learn. Reporting capabilities could be better as well. Some teams may spend too much time learning the ATS instead of recruiting on the tool. There are limited customization options and integration issues which can cause problems with data consistency

Greenhouse has a user friendly interface which is intuitive and easier to use than other competitors at the same price range. There are also ways to customize recruiting workflows, which enables a streamlined process which evaluates candidates consistently and fairly. There are extensive integrations with other HR tools and systems such as background check providers and payroll systems like ADP. It also has reporting and analytics features.

Greenhouse is one of the most expensive options on the market which makes it a barrier to entry for a lot of early stage startup companies. There is also a steep learning curve for the user as their training resources aren't the best. The ability to customize is limited in terms of reporting features and the customer support can be slow and unhelpful at times.

No glaring holes in the tools a small-to-medium sized organization needs to track, manage, evaluate, and hire candidates. Lots of push-button integration partners to drive downstream workflows, such as Background Screening, and HRIS export.

Heavy configureability means heavy variation between customer setups. This is true in nearly every software solution, not just Greenhouse. It would be great to see Greenhouse take more of a lead in providing good examples of objective candidate evaluations. Scorecards that coach interviewers on how to objectively evaluate certain attributes, etc...there's plenty of research out there on preventing...

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I have been working in recruitment for over 2 years with several tools, and since I started using Greenhouse, I find every day a thing why I love it even more. The possibilities are endless with all the integrations, the customer success and content are really easy to follow, and it's such a great system for us and candidates. If I don't know how something works or I think "this would be nice" and I google it, it's always possible/to solve with Greenhouse

Only thing is the job posting. it's take a while before it's posted on the board. When we want to post it on indeed remote, then we loose it on the jobboard & when we copy paste part of a text in the job post from word, then we set up is different - eventhough we use the same colour/type etc, it still is shown differentl

- The interview kits and scorecards are great. Easy for my team and for interviewers to use. - The UI has continued to get better over the years; clearly the product is continually being improved and new features being built. - The live chat feature is really helpful (I've used it many times), though it's been a little confusing knowing if we had an Account Manager to call with questions; I believe we had one when we first signed, then were told later we no longer had one, now we have one again? - Lots of helpful integrations, with G-Suite, Docusign, Linkedin Recruiter, etc.

- Reporting functionality is rather lacking. I find it not useful and challenging to use. My team uses excel sheets outside of Greenhouse to manually track all our metrics, like time to fill and how many screens it took to get to a hire. - Pricing spikes if your employee count grows, so you may be paying significantly more for the same product in a year or two. - Keeping track of passive or prospective candidates is nearly impossible. Unless someone is an active candidate in an active job, it's likely I'll lose track of them.

- Easy to group candidates and send out one mass email in very few minutes. - Easy to see what positions a candidate has applied for in your organisation, why they were rejected and interview notes from other interviewers. - Links to website and acts as an independent job search site for your organization. - Can be used for not only recruiting but also for onboarding. - Ease of signing in with Google. - Easy to learn the basics and use it within a day.

- To grant access to a hiring manager to a specific job you've created, one has to go to settings-users-add the user to the job. Would be nice if there was a shortcut to add users easily, this takes up alot of time if one has to add several people. - Reports aren't user centered and not easily customizable. Seeing detailed recruiting metrics from reports is almost impossible.

The system is very flexible and quite intuitive. The screening tool helps saving a lot of time and communications with candidates and the hiring team is quick and easy. The recruitment pipeline can be tailored for each recruitment and all the interview notes or test results are stored on the candidate profile. Reporting options cover all the information you need to understand your recruitment trends. The system also facilitates referral schemes, panel creation, internal job board and multiple job board if you have different branches.

As with any systems, there are always small details that could be changed to suit personal preferences. The interview notes once exported in pdf could be better designed and I would like to have more options for the interviewer profile. The phone app has recently been updated and most functions are now available - hopefully the next upgrade will include the possibility to email candidates!

It really has impressive features and has made our hiring process smoother. We can post jobs internally so that employees can give referrals and track their referred candidates. We can also review candidates and can schedule interviews. It is easy to use and has an excellent user interface. It required little or no training to use this software. Its customer support is quick and beneficial.

It is undoubtedly the one-stop solution for the hiring process but there are some areas to improve. When an employee refers a candidate, it takes hours to reflect on the dashboard. It has removed the link to view job posts while reviewing applicants. We must leave the applicant's review mode to view the job post. The background verification option should have more details and additional steps.

Ease of use and how intuitive this takes a candidate through the full life cycle. I’ve worked with icims, jobvite and others and am most impressed with GH.

The price is too high for small companies to afford, along with lack of customizing options. But I have never found a commercial ATS that is fully customizable.

It's serviceable in terms of tracking candidates, creating interview processes, and scheduling. I was among the first to use Greenhouse. I introduced it to several companies as well. Every company must have an ATS and Greenhouse was the best available for each company at the time. It scales well as the recruiting team grows and within the organization as that continues to grow. Overall I think it's a good product.

I never felt like the user feedback was incorporated in new feature introductions or upgrades to existing features. That was frustrating when a great degree of feedback was solicited on the phone, in person, and via email. It felt like their designers were designing just to keep busy and somewhat in a vacuum. Why change the colors when you could be making the UI/UX easier to navigate. I found myself creating workarounds for much of it for efficiencies sake regardless of the maturity of the product. I found team members all over the place despite being trained in terms of the way they preferred to use it. This is not good for a team and being a lead I was tasked with going through everything, fixing lazy messes but also knowing who was using it as intended.

Not only is Greenhouse easy to use, evolves with our business, offers new features and functionality but the Customer Support and Account Managers really listen to feedback. After discussing questions on chat I often make suggestions for future features to add to the product roadmap - the amazing part is seeing my suggestions come to life! Being a Greenhouse user for the past two years I have seen many of my ideas added and my Account Manager always adds a personal touch by letting me know when my ideas will go live.

Being in Ops and an Admin I always wish for more flexibility and customized options for users' permissions and reporting. Greenhouse offers other options to meet our needs but I would love to be able to build my own unique permission sets, reports, and dashboards.

Customer onboarding provides you with a checklist of the steps on setting up your tool. I liked that enables collaboration within the hiring teams, Google Spreadsheets reporting feature, scorecards customizable for all positions, automatic integration with Glassdoor, Indeed and LinkedIn jobs, customizable interview and offer templates, approval process, integrations (BambooHR, Join, Small Improvements, G Suite).

Reporting is not customized, basic careers page could be much better looking, I would wish teams could adjust the view (list of candidates or Kanban board view), tagging and CRM feature could be more recruiting team not individual focused (fee applies with every new CRM feature user), reporting could be more visual. It has a hefty price tag.