They rarely have to ask for help in accessing and completing their assignments. It is customizable and has great design that makes it feel like a forward thinking learning platform.
Their onboarding with us was excellent - super supportive and patient with our long decision making process. Their customer support is super responsive and great to work with.
This has proven to be a really invaluable resource and has improved our training program and saved time in developing it. I love that it integrates with Zendesk.
The quizzes and practice on demand are a bit clunky. There are no options to roll out the same quizzes to the same user, only limited to scoring system where they can re-take if failed.
There is nothing that has really proven to be a problem.
Not enough customization and assigning and organizing lessons can be a little confusing.