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iorad

Creates application instructions and step-by-step tutorials

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iorad Pricing, Features, Reviews and Alternatives

iorad product overview

What is iorad?

iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application. Users can train employees on how to use the apps that power their organization or provide customers with guided tutorials on using a product, without ever having to manually take a screenshot.

Key benefits of using iorad

iorad takes automatic screenshots inside the capture frame after every action the user takes, breaking the tutorial into steps and highlighting where the action took place.

Users can edit anything that has been captured by iorad, including adding or deleting steps, resizing highlights and editing the auto-generate text.

All tutorials are automatically saved onto the iorad cloud and instantly live on the web meaning no uploading is necessary. Users can then share the link immediately or embed it onto a customer support site.

iorad tutorials can be created and followed in various methods including interactive practice, simple to follow outlined steps, a hard copy printout or via mobile.

iorad integrates with customer support platforms such as Freshdesk and Zendesk offering step-by-step solutions that can be instantly translated into nearly any language.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk

Training options

Live Online
Videos
Webinars
In Person
Documentation

iorad pricing information

Value for money

4.7

/5

34

Starting from

$

200

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

iorad features

Functionality

4.6

/5

34
Total Features29 4 categories

Most valued features by users

Reporting/Analytics
Customizable Branding
Reporting & Statistics
Knowledge Base Management
Self Service Portal
Widgets
Data Import/Export
Access Controls/Permissions

Functionality contenders

iorad users reviews

Overall rating

4.7

/5

34

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

23

11

0

0

0

Pros
We have had amazing customer service, with the rep actually adapting what he has created to give our users the best experience. We communicate with the rep whenever we need anything or have questions.

SB

Sarah B.

When we went to remote learning due to COVID 19, the great quality of the tutorials made the student's learning of the material easy & effective.

JD

Joy D.

Ease of use, ease to share our documentation, easy to convert PDF, easy to transfer to colleagues to manipulate.

JG

Jessica G.

Cons
Sometimes, the screen captures look a little strange. Other times, it doesn't capture a click.

YK

Young K.

It doesn't record "video" playing in your web browser.

CC

Cori C.

I'm not sure I'm a fan of the new UI panel. When you accidentally delete a tutorial, there is no recovery.

SF

SARAH F.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy, professional training in minutes.

Reviewed 2 years ago

We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements!

Pros

iorad makes it incredibly easy to create training videos or walk-throughs that users can experience at their own pace. As someone who has previously recorded screen-capture videos with over voice, I can say that this is 1000 times easier and more professional. The ability to tweak and update training as we need is excellent.

Cons

Not really a dislike, but it would be nice to have the ability to have the training be read in French during the walk-through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Creating training takes minutes

Reviewed a year ago

The support is amazing. They answer very quickly and have been very helpful. They also get bugs fixed very fast. They are a great company to work with.

Pros

This makes making trainings very quick. I love that it automates making trainings in the way people learn, video, interactive, reading. This use to take hours to create trainings that fit this. I love the automated voice overs. The voices sound pretty good for being automated. It is easy to use and create trainings. Our users love to use these trainings. I love that the user doesn't have to download anything to view the trainings.

Cons

The latest release moved a lot of things around which makes it a little harder to use. I wish the language pack was included in the business pricing. It is very expensive and we have had to do a lot of work to translate our trainings. Sometimes it doesn't capture what you need and you have to go back. The pricing gets expensive fast.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice Rapid Development Tool

Reviewed a year ago

It's been an overall positive experience to use this tool. It has limited features compared to something like Captivate, but it works pretty smoothly and allows me to get things done very quickly.

Pros

I really like how fast and easy the tool is to use. I can create and publish software tutorials in no time.

Cons

It would be nice if there were more editing tools like being able to add additional highlights or shapes. It would also help if I could import an image.

Vendor response

Hi Darrell - Thanks for the review! We will take your feedback & consider it for future enhancement. As for the image upload- while you can't technically "upload", here is a great way to include images in your tutorials. Check out this article: https://theioradlife.com/how-to-add-an-image-or-powerpoint-slide-to-a-tutorial-captured-with-the-iorad-extension-a51fe718bd9a

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer for Documenting Processes

Reviewed a year ago

Using iorad has been a time and cost saver from me and my company. Letting us document our best practices and general processes in a very detailed and clear way. It is easy to share and follow the instructions that you create.

Pros

I like that it records every click, scroll, and key stroke; while taking screen shots with the highlighted area where the action occurred. If I was to try and recreate this manually it would take 10 times as long.

Cons

Sometimes the desktop recording does not load up to the website. This only happens occasionally and then only with very long recordings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy tutorial creator - big time saver

Reviewed a year ago

I use iorad in the help article for our clients and for internal training. The clients love it, and it is used as an example to the quality of the self-hep part of the software.

Pros

Easy to use Integrates with many platforms Loved by the clients

Cons

Integration cuts the size of the slides sometimes. Embedding can get complicated with the change of the UI Canot combine two slide-shows Narrating does not do a good job with dots and commas.

iorad FAQs and common questions

iorad has the following pricing plans:
Starting from: $200.00/month
Pricing model: Free, Subscription
Free Trial: Available


iorad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


iorad supports the following languages:
Spanish, Danish, English, Hebrew, Turkish, Norwegian (Bokmal), Irish, Czech, Thai, French, Chinese (Traditional), Portuguese, Hungarian, Dutch, Swedish, Chinese (Simplified), Finnish, German, Italian, Arabic, Russian, Korean, Polish, Indonesian, Japanese, Ukrainian


No, iorad does not have an API available.


iorad integrates with the following applications:
SharePoint, Lessonly, Freshservice, Groove, 360Learning, Canvas LMS, Google Drive, Trainual, Wordpress, Freshdesk, Help Scout, Slab, Slack, Coassemble, Zendesk Sell, ServiceNow, Guru, Skilljar, Atlassian Confluence, WorkRamp, Notion, Docebo, TalentLMS, Salesforce App Cloud, SAP Litmos, Intercom, HubSpot Service Hub, Zendesk


iorad offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk

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