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iorad

Creates application instructions and step-by-step tutorials

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iorad Pricing, Features, Reviews and Alternatives

iorad product overview

Price starts from

200

Per month

Per Feature

What is iorad?

iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application. Users can train employees on how to use the apps that power their organization or provide customers with guided tutorials on using a product, without ever having to manually take a screenshot.

Key benefits of using iorad

iorad takes automatic screenshots inside the capture frame after every action the user takes, breaking the tutorial into steps and highlighting where the action took place.

Users can edit anything that has been captured by iorad, including adding or deleting steps, resizing highlights and editing the auto-generate text.

All tutorials are automatically saved onto the iorad cloud and instantly live on the web meaning no uploading is necessary. Users can then share the link immediately or embed it onto a customer support site.

iorad tutorials can be created and followed in various methods including interactive practice, simple to follow outlined steps, a hard copy printout or via mobile.

iorad integrates with customer support platforms such as Freshdesk and Zendesk offering step-by-step solutions that can be instantly translated into nearly any language.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
In Person
Documentation

iorad pricing information

Value for money

4.6

/5

58

Starting from

200

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

iorad features

Functionality

4.5

/5

58

Total features

25

3 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Customizable Branding
Knowledge Base Management
Self Service Portal
Widgets
Data Import/Export
Access Controls/Permissions

Functionality contenders

iorad users reviews

Overall Rating

4.7

/5

58

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.24/10
Rating distribution

5

4

3

2

1

40

16

2

0

0

Pros
It has been a godsend for sharing processes with internal and external team members. I particularly love having it for our help center because it's been a breeze to add new articles and edit articles.
When we went to remote learning due to COVID 19, the great quality of the tutorials made the student's learning of the material easy & effective.
Overall, very happy with iorad. The tool is easy to use and we always receive excellent customer service.
Cons
It is a bit hard to modify already existing tutorials when there is a interface change. You have to go and redo every step.
Sometimes, the screen captures look a little strange. Other times, it doesn't capture a click.
Tags are OK but when you get a few hundred tutorials it get messy.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy, professional training in minutes.

Reviewed 3 years ago

We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements!

Pros

iorad makes it incredibly easy to create training videos or walk-throughs that users can experience at their own pace. As someone who has previously recorded screen-capture videos with over voice, I can say that this is 1000 times easier and more professional. The ability to tweak and update training as we need is excellent.

Cons

Not really a dislike, but it would be nice to have the ability to have the training be read in French during the walk-through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Creating training takes minutes

Reviewed 2 years ago

The support is amazing. They answer very quickly and have been very helpful. They also get bugs fixed very fast. They are a great company to work with.

Pros

This makes making trainings very quick. I love that it automates making trainings in the way people learn, video, interactive, reading. This use to take hours to create trainings that fit this. I love the automated voice overs. The voices sound pretty good for being automated. It is easy to use and create trainings. Our users love to use these trainings. I love that the user doesn't have to download anything to view the trainings.

Cons

The latest release moved a lot of things around which makes it a little harder to use. I wish the language pack was included in the business pricing. It is very expensive and we have had to do a lot of work to translate our trainings. Sometimes it doesn't capture what you need and you have to go back. The pricing gets expensive fast.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Strong tool for interactive tutorials!

Reviewed 7 months ago

I run our customer ed program, and our users want clear, realistic practice opportunities. iorad solves this problem!

Pros

It's easy to use and to update! I also love how the final product looks, giving our users an authentic tutorial experience.

Cons

I wish it handled screen movement better (e.g. when you click a button and then need to scroll down).

Vendor response

Blair, thanks for your review. Happy to hear that you are finding iorad easy to use & share with others. As far as capturing movement better... each application is coded a little differently and depending on your computer available memory it might just require you to close a few more applications and go a little bit slower through the actions for iorad to properly identify each element. Happy to take a look with you to see what can be done to improve this in the future. Please feel free to reach out. Would love to connect with another fellow CustomerEd colleague!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer for Documenting Processes

Reviewed 2 years ago

Using iorad has been a time and cost saver from me and my company. Letting us document our best practices and general processes in a very detailed and clear way. It is easy to share and follow the instructions that you create.

Pros

I like that it records every click, scroll, and key stroke; while taking screen shots with the highlighted area where the action occurred. If I was to try and recreate this manually it would take 10 times as long.

Cons

Sometimes the desktop recording does not load up to the website. This only happens occasionally and then only with very long recordings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Product

Reviewed 7 months ago

I've been blown away by my experience with Iorad. I came into my role as an educator about 1.5 years ago and spent the first 6 months making training videos for our numerous systems. We are a dispersed workforce and we have at least a dozen programs to use to perform our jobs effectively: Teams, Zoom, Outlook, Microsoft Word, EHR, Mainbridge, Lessonly, Medtrainer, Paycom to name a few. Iorad allowed...

Pros

Easy to use Easy to integrate Quick Effective way to create training that can scale with the organization User friendly- the teams in each market can use training to help practice technology-based skills Fast way to make training videos that used to take me hours to make This integrates well with Lessonly which our company has been using to onboard clinicians across our company

Cons

Organization of the content- I don't have the "tags" function, but I have made dozens of training tools and It'd be nice to have it more organized within the software so I can find it quickly I wish there were more voices to choose from when I use an outside voice

Vendor response

Chelsea, thanks for your review. We love to hear that iorad is making such an impact in your training processes and giving you back time in your day! As for content organization, you're able to categorize a tutorial with category or subcategory. Hover over the "Category" Header on the left in the dashboard to Add Categories. Additionally, you're able to add up to 10 tags per tutorial. Here's an article how organization works within iorad. https://ior.ad/7Ueq Glad you're a part of the iorad family!

iorad FAQs and common questions

Q. What type of pricing plans does iorad offer?

iorad has the following pricing plans:
Starting from: $200.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of iorad?

iorad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does iorad support?

iorad supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does iorad support mobile devices?

iorad supports the following devices:
Android, iPad, iPhone


Q. Does iorad offer an API?

No, iorad does not have an API available.


Q. What other apps does iorad integrate with?

iorad integrates with the following applications:
Microsoft SharePoint, Lessonly , Freshservice, Groove, Google Analytics 360, 360Learning, HowNow, CANVAS, Seismic, Google Drive, Trainual, WordPress, Freshdesk, Help Scout, Slab, Slack, Northpass, Coassemble, Zendesk Sell, ServiceNow, Guru, Skilljar Customer Education, Confluence, WorkRamp, Dokeos, Notion, Docebo, TalentLMS, Salesforce Platform, SAP Litmos, Intercom, HubSpot Service Hub, Zendesk


Q. What level of support does iorad offer?

iorad offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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