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OnPay
5
419
4
34
3
4
2
1
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based payroll and HR software for businesses
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OnPay - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
OnPay overview
Based on 468 verified user reviews
What is OnPay?
OnPay is a payroll solution with key features that include payroll management, tax compliance, direct deposit, W-2 preparation, payroll reporting, and more.
Who uses OnPay?
Reviews for OnPay come from a wide variety of industries, including accounting (7% of reviewers), construction (6%), and real estate (5%). The most frequent use case for OnPay cited by reviewers is payroll (70% of reviewers).
What do users say about OnPay pricing?
Most users consider OnPay to deliver excellent value for money, highlighting its transparent, flat-rate pricing and included customer support. Most reviewers indicate significant savings, though a few feel costs could be lower or mention occasional extra fees.
What are the most popular integrations for OnPay?
The OnPay integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.7 out of 5 for its integration with OnPay.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Live Chat Support
Onboarding Process
Occasional technical difficulties
OnPay’s user interface
OnPay reviews
Overall rating
4.8
/5
468
Positive reviews
95
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.95/10
5
4
3
2
1
419
34
4
1
10
Brenda B.
Executive Director
Brenda B.
Executive Director
Cory R.
outside sales
Marcela O.
Owner
Aaron C.
Owner
Kallie M.
Office Manager
Who uses OnPay?
Based on 468 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
OnPay's key features
GetApp's analysis of 41 verified user reviews collected between July 2021 and April 2024 identifies OnPay's most critical features and summarizes user sentiment about those features.
Reviewers appreciate OnPay's Payroll Management capabilities. They report significant time savings and the ability to manage payroll efficiently. Users highlight the ease of data entry, employee self-service access, and the ability to control various payroll aspects. They find the system user-friendly and customizable to their needs. Reviewers also mention the helpful customer service and the convenience of tracking payroll information anytime. They say OnPay simplifies payroll processes without needing an accountant. Of the 20 OnPay users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Brenda B.
Executive Director
Marcela O.
Owner
Reviewers indicate OnPay's Tax Compliance capabilities are valuable for staying up-to-date with tax laws and ensuring timely filings. They appreciate the software's ability to handle state and federal tax issues, reducing stress and liability. Users report that OnPay resolves non-compliance issues quickly and provides accurate tax calculations. They find the customer service knowledgeable and responsive. Reviewers also mention the ease of registration and management, and the peace of mind knowing taxes are paid on time. Of the 19 OnPay users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.

See related user reviews
Cory R.
outside sales
David D.
Lead Pastor

Tari M.
Administrator
Jon S.
Sales
Users report that OnPay's Direct Deposit feature is convenient and reliable. They appreciate the ease of setting up direct deposits and the consistency of timely payments. Reviewers highlight the convenience for employees, who can manage their information through the employee login. They find it saves time and eliminates the need for paper checks. Users mention that direct deposit works seamlessly and has not caused any issues, making payroll processing more efficient. Of the 19 OnPay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
See related user reviews
Brenda B.
Executive Director
Jennifer D.
Director of Development
karen f.
General Manager
Reviewers appreciate OnPay's W-2 Preparation capabilities. They highlight the convenience of having W-2 forms prepared, stored, and available all year. Users report that OnPay initiates the process early, ensuring nothing is overlooked. They find it easy to print or email W-2s, saving time and offering peace of mind. Reviewers mention the reliability and accuracy of the process, and the option to self-print without additional charges. They say it simplifies compliance with legal requirements. Of the 18 OnPay users who gave detailed accounts of their use of W-2 Preparation, 94% rated this feature as important or highly important.
All OnPay features
Features rating:
OnPay alternatives
OnPay pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about OnPay price and value
Value for money rating:
To see what individual users think of OnPay's price and value, check out the review snippets below.
Brenda B.
Executive Director
Brenda B.
Executive Director
OnPay integrations (7)
Integrations rated by users
We looked at 468 user reviews to identify which products are mentioned as OnPay integrations and how users feel about them.
Integration rating: 4.7 (13)
“It provides a basic sync, which is nice, but still requires cleanup on the QBO side.”
“so as to not make many mistakes when doing keying time for payroll”
Bob H.
President of Operations
Integration rating: 5.0 (5)
“We use WIW for time tracking for employees. Its important in our payroll process.”
Becca B.
Accounting and HR Administrator
Integration rating: 3.0 (3)
“Works as if the two are one platform. Never any issues.”
Camille B.
Owner
Integration rating: 4.3 (3)
“For automatic computation of clock ins and outs for easy payroll”
Red I.
Director of Operations
Integration rating: 5.0 (2)
“it is linked to my accounting system, and it makes the billing process quicker and smother”

Zina F.
Managing Director
Other top integrations
OnPay customer support
What do users say about OnPay customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of OnPay customer support.
Widely noted by reviewers, OnPay's customer support is prompt, knowledgeable, and consistently resolves issues quickly.
A significant portion of users highlight the ease of reaching support via chat or phone, with minimal wait times.
Broad user base appreciates the friendly, patient, and professional attitude of the support staff.
Many users find onboarding and setup much easier thanks to proactive and thorough assistance from customer service.
Support options
Training options
To see what individual users say about OnPay's customer support, check out the review snippets below.
“In addition there have been times where I've needed support from them and I was able to get it in a timely manner and they handled the issue that I had.”
David D.
Lead Pastor
“Customer support.”
Hien N.
Owner
OnPay FAQs
OnPay has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What is OnPay used for?
OnPay’s payroll and HR software helps run payroll, automate quarterly and year-end tax filings, streamline HR processes, manage employee benefits, and more. The platform integrates with third-party tools such as QuickBooks, Xero, and time-tracking software The payroll module facilitates payments to employees and contractors while handling calculations, deductions, and tax filings. The HR capabilities automate onboarding, PTO tracking, and organization chart management, while providing HR guidance and access to insurance options.
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum























