What I like most about Qooper's mentoring software is how straight forward it is. It has all the functions you need. Nothing more, nothing less. Especially for mentors and mentees, the software is very user friendly. Next to that, it is easily manageable as an administrator as well. All the questions that might arise during the usage of the software can be easily answered by the many instruction video's Qooper offers, which saves you a lot of time. Last but not least, Qooper's customer support is excellent. I liked the fact that before having a demo, you could already explain your need and wants, which were dealt with in the demo. This personal approach was much appreciated by me and my colleagues. I look forward to starting our mentoring program and collecting our first results in the coming months!
Pros
- Very user friendly;
- Great customer service;
- Easy to join as a mentor/mentee;
- Professional design;
- Easily adaptable to your own needs and wants.
Cons
- Haven't found any cons yet.
Thank you for the speedy review Mike!
Rating breakdown
Likelihood to recommend: 9/10
Working with Qooper has been great. Omer is always very responsive to questions and requests that we have. Setting up and establishing the program was also seamless.
Pros
- flexibility of the program
- diversity of options and uses for users
- ability to track and monitor usage
- the video chat
- helpfulness of customer success manager
- it's on an app and is still affordable
- responsiveness around feedback from customers
Cons
Some additional features would be desired:
- group chat
- availability of a forum
- interactive with other programs such as zoom
R. Thank you for your excellent review. We were so happy to hear you decided to expand the program and the reviews from mentees, mentors and program managers! Please stay tuned for the additional features, we have a lot coming soon.
Rating breakdown
Likelihood to recommend: 10/10
Overwhelmingly positive. [SENSITIVE CONTENT HIDDEN] and the Qooper team were always willing to hop on the phone and talk through and issue and make adjustments to the product to ensure it was meeting the needs of our organization and our users.
Pros
The product is incredibly easy to use for both the mentor/mentee users and the administrators. We were looking for a way to easily match over 200 mentors with mentees and Qooper made the process easy and streamlined. The customer service was top notch and I felt fully supported by the Qooper Team.
Cons
The product didn't meet our needs exactly, so we had to wait while some updates were made and new features were rolled out. However, the Qooper team was super responsive and made those updates incredibly quickly, allowing us to constantly iterate and make our program better.
Thank you for your amazing response Keenan! It is an absolute pleasure to work with you for Venture For America's program!
Rating breakdown
Likelihood to recommend: 8/10
Pros
Excellent customer service! The leadership and implementation team is very attentive to clients, quick to respond to messages and work to resolve issues that arise. Most every concern, issue, or question is tended to/solved with the span of a few hours. Really appreciate the frequent check-ins and prompt communication. Very happy with our decision to use Qooper for our mentoring needs. It's very user friendly, provides excellent data and analytics, easy to interact with, upload items, share information. Appealing to students. Like the multi-functionality of text, video, and meeting calendar. New features added regularly keeps the app engaging.
Cons
None so far. Everything has been great and issues minimal.
Thank you for the amazing review Adrienne!
Rating breakdown
Likelihood to recommend: 10/10
Well, [SENSITIVE CONTENT HIDDEN] . Even though you do not normally use a human to describe an experience, [SENSITIVE CONTENT HIDDEN] is the experience. [SENSITIVE CONTENT HIDDEN] was helpful, prompt, consistent, flexible, and knowledgeable. This app would not be a tangible thing if it weren't for his insight and patience. We needed our handheld through this process and he gladly accommodated us. The level of customer service provided by [SENSITIVE CONTENT HIDDEN] and the team of developers is perfect. The attention to detail and level of service from Qooper was above and beyond. Following [SENSITIVE CONTENT HIDDEN] lead, Qooper transformed a process that stressed our team into a delight. I highly recommend this software, not just from the features and intuitive ease perspective, but from customer service and valued individualized care!
Pros
It's a customizable, expandable, easy product. If you are looking for an electronic mentoring platform NOT contextualized for peer to peer in-house relationships this is the most valuable option. I love this software!
Cons
Nothing is perfect, but this software comes very close. That said, the thing I like least about the software is the print is small and may be a barrier to some users.
Thank you for the compliments on the platform and our customer service Kiara!
Rating breakdown
Likelihood to recommend: 10/10
https://qooper.io/pricing
We have pricing solutions that fits any organization from enterprises to universities and non-profits.
Australia (English)
Canada (English)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)