Trakstar Pricing, Features, Reviews & Comparison of Alternatives

Trakstar Reviews

Trakstar

Employee Performance Appraisal Software

4.45/5 (214 reviews)
157     376

Trakstar offers an employee performance appraisal app that facilitates 360 degree feedback among colleagues, employees and their managers. With employee records of all appraisal history and detailed reporting, managers can get a clear view into the performance of their employees over time. Trakstar enables anyone with an email address to add their feedback to appraisal documents, meaning even partners and customers can leave feedback on your employees.

Trakstar lets its users measure the progress of their activities and goals, aligning productivity with company objectives. The app can be used by both employee as well as manager to add their own goals to appraisals. These progress towards completing these goals can be measured by tracking "measurements". These measurements mean progress can be seen in percentage of completion and time to deadline. further features include email reminders and note leaving capabilities on appraisal documents.
www.trakstar.com

Trakstar Overview

Pricing

Starting from: $3040.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
Compare App
Trakstar screenshot: Scoring a CompetencyTrakstar screenshot: Compare Scores ReportTrakstar screenshot: Take Notes Trakstar screenshot: Add/Track GoalsTrakstar screenshot: Add/Track Objectives and TasksTrakstar screenshot: Employee RecordTrakstar screenshot: Manager's appraisal workshop for an employee's reviewTrakstar screenshot: Administrator's Performance Ranking Report

Trakstar Reviews (214)

Latest reviews

 THRILLED ABOUT TRAKSTAR! 
Vendor responded

Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period. I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The ...

Read the full review
Reviewed 26th of April by Jill Elliott

 

 Impressive! 
Vendor responded

So far so good! We just implemented Trakstar at our company and I have been happy with our experience thus far. The tool is very intuitive to use, highly customizable, and was exactly what we were hoping for. Implementation was made easy due to how great customer service was - helping from ...

Read the full review
Reviewed 13th of March by Renee Gallagher

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Trakstar Screenshots (8)

Trakstar screenshot: Scoring a CompetencyTrakstar screenshot: Compare Scores ReportTrakstar screenshot: Take Notes Trakstar screenshot: Add/Track GoalsTrakstar screenshot: Add/Track Objectives and TasksTrakstar screenshot: Employee RecordTrakstar screenshot: Manager's appraisal workshop for an employee's reviewTrakstar screenshot: Administrator's Performance Ranking Report

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based
Supported Countries
Canada, United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

Trakstar Pricing

Starting from: $3040.00/year

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!

Competitors Pricing

Performance Pro

Starting from: $1000.00/year
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Achievers

Pricing model: Freemium, Subscription

PERFORMview

Pricing model: Subscription

Users who visited Trakstar also visited

Key Features of Trakstar

  • Employee record management
  • Add and edit positions
  • Schedule appraisal and email reminders
  • Employee appraisal history view
  • Appraisal process editor
  • Manager and employee goals
  • Track progress with measurements
  • Note taking and tracking
  • 360º feedback
  • Colleague feedback
  • Rating scales for appraisals
  • Compare scores and results
  • Rater bias report
  • Rating distribution report
  • Performance history report

Benefits

- Continuous feedback using notes, goal setting, and objective tracking throughout the year.
- Multi-rater (360 degree) feedback among employees, colleagues and managers
- Customizable workflows for completion and approval
- Visually appealing and ready-to-use reports
- Status reports and email reminders to keep your employees and managers on track

Alternatives to Trakstar

Videos

Jill Elliott

THRILLED ABOUT TRAKSTAR!

26/04/2017

Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period. I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you! I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too. If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback. Thank you to our rep, for making Trakstar look easy to use to our employees!

Cons

There ought to be a Quick Guide for Administrators; too often I've searched the support pages and did not find precisely what I've wanted, so had to email and did not have direct phone access because we don't pay for that added service. We're three hours apart from each other so there've been a few times that I was not able to get answers as immediately as I would have liked (in an ideal world). LOL.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering Trakstar

A lot of companies are leaving the "annual performance" review, so I'd like to see Trakstar embrace that and afford more "employee engagement" on an ongoing basis throughout the year -- allow for feedback from manager to employee through Trakstar during the year, please.

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Jill,

Thank you so much for the kind words. We really appreciate it. Also, we are taking your suggestion and will be building a "Quickstart Guide" for admins. Great idea!

Thanks again,
Julie

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Renee Gallagher

Impressive!

13/03/2017

So far so good! We just implemented Trakstar at our company and I have been happy with our experience thus far. The tool is very intuitive to use, highly customizable, and was exactly what we were hoping for. Implementation was made easy due to how great customer service was - helping from the initial upload through holding the trainings.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Renee,

Thank you so much for your review. We genuinely appreciate it and are glad your experience has been great. Keep in touch and let us know how can continue to serve you!

Thank you,
Julie Rieken

Read more
Grant Riley

Bad - Horrible UI/UX that you will pay for over and over again

07/03/2017

Lot of issues here that I want to point out with this software: 1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise. 2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use. 3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE. 4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went.

Pros

Not really much to like, to be quite honest

Cons

5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying. 6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the basis of why you are keeping records for corrective actions, notices, etc, to protect yourself from an employee if you have to terminate for performance based reasons/issues. 7) If you have employees who don't sit at a desk or have their own computer, this system is not for you. It does not offer you a way to accommodate those employees. Again, they will talk about a solution or work around, but again, don't be fooled, they have no solution here either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

0/10

Recommendations to others considering Trakstar

Look elsewhere, this is a glorified system to upload docs and forms to, you can find similar functionality with Google's G Suite. They will offer little to no help in the way of Best Practices in HR

Source: Capterra
Helpful?   Yes   No

Response from Trakstar


It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us.

Sincerely,
Julie Rieken

Read more
Jaimi Faux Faux

Trakstar helps keep us

17/02/2017

Trakstar has been amazing. We previously had no performance management process in place. This tool is helping us align our department goals to the leadership goals, and on up the chain. The support team answers my questions professionally, and in a timely manner.

Pros

It is very easy to navigate.

Cons

As the product develops, it could have more features. And make it so you don't have to scroll all the way to the bottom of the employee list to scroll the horizontal bar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Trakstar

If you are an org that is new to performance management, Trakstar is very much worth it.

Source: Software Advice
Helpful?   Yes   No
Read more
Randy Graham

Trakstar Performance Software

08/12/2016

We bought this product last year to "automate" and streamline our Annual Performance Review/Assessment process. We found the software to be very user-friendly and intuitive. Additionally, Trakstar builds 5 personal sessions with an adviser who guided and advised our design and implementation of this software in bi-weekly sessions. This was a great way to help us move forward (and to force us to keep on task). We found the process to work very well and was extremely flexible in allowing to implement company-specific policies and procedures. We look forward to starting the 2016 review process shortly with very little effort.

Pros

- Flexible - Intuitive - great customer service (they continue to respond promptly to questions)

Cons

Not much -actually

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering Trakstar

Take advantage of: the customized competencies the initial training offered (use the people and commit to following their implementation plan)

Source: Software Advice
Helpful?   Yes   No
Read more
Suzzanne Fleet

Newer Trakstar User - we love it!

28/11/2016

We recently implemented Trakstar and this is the first time that we're using it for our annual review cycle. Every team member went through PA training, which included learning about Trakstar. The feedback so far has been great - it's easy to use, intuitive, and will make the process so much easier than what we've done in the past (a form we created in Excel!). As an administrator I've reached out lots of times to Trakstar's support group with questions about reports, functionality, etc. They are super responsive, great to work with, and have helped me find some work-arounds for things that we needed for our company. This tool is a GREAT VALUE. The implementation was very easy, went quickly, and we were able to deliver an online tool that we had not originally planned to do this year. We're looking forward to learning more and make the most out of Trakstar.

Pros

Ease of implementation, ease of use. The price is great. Our team members have picked up on it quickly.

Cons

We have some specific reporting needs that Trakstar doesn't have. It's okay, we've found workarounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Suzanne,

Thank you so much for your review. We are thrilled to work with you and Cydcor. I'm glad your people have responded well to training and that our support team has been helpful to you.

We plan to work on our reports this year so I'd love to know about your needs.

Please stay in touch and thanks again for your review!

Kind regards,
Julie Rieken

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Jeremy Hay

We hoped for better!

26/10/2016

We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly. The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system. The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal. We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle. The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it.

Pros

Affordable, decent design (UI, not UX)

Cons

Difficult UX, can't pull many of the reports you would need, doesn't give you many meaningful insights at all, lots of bugs, slow response by support (they have a very small team), almost every process is manual and takes a LONG time to make changes in the system due to this issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Jeremy,

I am very sorry to hear your experience. You have quite a bit of important feedback. I think it might be best if you and I were to speak over the phone. I'd love to better understand your needs and be able for us to connect personally.

I'll reach out to you now to learn more.

Thanks for your honesty, perhaps we can better understand your needs soon.

Kind regards,
Julie Rieken

Read more
Spencer H

Helping our team take control over evaluations

15/10/2016

Performance review doesn¿t have to be a painful process! Trackstar allows our team to put structure around our evaluation process and the online reporting helps our employees stay focused on achieving goals year round. We've been satisfied.

Rating breakdown

Ease of use
Features
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Spencer,

Thank you so much for your review! We love that reviews are not painful for your organization, and that Trakstar has helped.

Again, thank you!

Kind regards,
Julie Rieken

Read more
Joey Durso

New user falling in love

26/09/2016

Pros

This product is practically plug and play. For a company with very little established feedback, looking to start right from the beginning, this software allows you to take advantage of the industry shift from annual to more frequent feedback styles with very little learning cycle requirements. It has a lot of coaching and guidance built into the software as well as 360 and crowd-sourced style feedback loops. Engaging without being overly flashy or gimmicky. We are super excited to use it!

Cons

So far, nothing has been bad. Everything has been exactly as advertised and then some.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

7/10

Recommendations to others considering Trakstar

Ensure that you choose a product on all facets of ROI. Not just cost, but true value to yourself, your employees, and your organization. Reviews make a huge difference, as does tenure. You don't have to go with the most expensive product, but don't short change yourself either. Unless you have vast amounts of experience, don't sacrifice coaching assistance for cost.

Source: Software Advice
Helpful?   Yes   No
Read more
Vlasta Powell

Review for TrakStar

18/09/2016

I have been using and training our employees on TrakStar. We have 60 employees in one of our many branches.

Pros

I like the easy navigation in TrakStar. I think everything is pretty self explanatory. I like that managers can ask for feedback from other employees, as we are using that function a lot at my current work.

Cons

I don't like that you can't carry over only some specifics goal. When there is an option for managers -would you like to carry over the goals to next appraisal... What if I would like to carry over only one of my 3 or 4 goals?

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Trakstar


Hi Vlasta,

Thank you so much for your review of Trakstar. We appreciate the positive feedback.

Also, I love your suggestion on the way we could handle goals. We've bee looking at ways to make that experience even better, and your suggestion makes sense. I can't promise features, but I can promise we'll take your idea through the development cycle. Thank you!

Kind regards,
Julie Rieken

Read more