Zoho People Reviews

Zoho People

Human Resources Information System

4.28/5 (165 reviews)

Pros
  • Overall our experience with Zoho People has been excellent, we are relying it as an integral part of how our organization works. The sales and support teams are fantastic and very friendly.Ahmed S.Read the full review
  • If the interface was more user friendly I would not have to call them. Coming from WIW the customer service was amazing.David C.Read the full review
  • Great visibility for all the functions. Good tool for the employee evaluation.Gururaj D.Read the full review
Cons
  • Had problems with attachments, problems with additional integrations. Our manager has to spend time on calls with support to report about bugs in the most essential features.Verified ReviewerRead the full review
  • Very, very, very disappointed in the customer support at Zoho People.David C.Read the full review
  • We let employees know their balances on every paycheck and let them request vacation or sick through the app.Verified ReviewerRead the full review
94%
recommended this to a friend or a colleague
Luis Daniel Rodriguez Vega

Best app for your employees

Used daily for 2+ years
Reviewed 2019-06-18
Review Source: Capterra

Non intrusive, robust and easy to use hr tool.

Pros
This app is great for companies that don't have a clock in/out system, a file repository per each employee for HR documents and a company calendar with events or things that will be done in the company per employee. It's a valuable resource since it also provides geolocation limits so you can check where your employees are clocking in and out and securely host important documents like tax forms for your employees. You can also use it to tabulate the work hours an employee has made for the week or month and export it for you to use with any payroll programs. You can also keep track of personal days, vacation days and sick days. This is basically the best suit for managing employees. It has a mobile app as well! So you can clock in and out or view your documents on the go.

Cons
The mobile app can be a little buggy sometimes, they patch it a lot. But the geolocation feature, it's a little buggy since they've done improvements, because in the past you could spoof the location by faking the GPS coordinates, but now you cannot do that since it does some work with the IP Addresses to triangulate where you are, but sometimes it gets the location of the ISP and not from where you are, so sometimes you will have problems checking in and out.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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David Patterson

Zoho Peoples Review

Used daily for 6-12 months
Reviewed 2019-05-14
Review Source: Capterra

It is marginal over all

Pros
They have a lot of HR related resources pre-configured, time sheet and check-in/out services

Cons
not able to configure the time sheets to match our payroll cycle, it's only based on a bi-monthly or monthly calendar only. They take over 24 hrs to respond to any assistance needed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jean-Marie Rizkallah

zoho People

Used daily for 6-12 months
Reviewed 2020-04-08
Review Source: Capterra

Less paper work , centralized all the leaves we have in the company . The workflow in the approvals is amazing . As for the employees experience , no more back and forth emails asking how many days left they for vacation , the dashboard can help them track the remaining days and all the records of their previous leaves.

Pros
The software has everything related to Leave types used in an organisation. Forms can be customized to our needs and even the creation of new forms is very easy and has helped our HR department save time /emails and paper work.

Cons
The main issue we faced with this software is the API limitation that has a maximum of 200 record per request. But other than that its perfect.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

As usual with ZoHo - A good idea that's not working out

Used daily for less than 6 months
Reviewed 2018-09-08
Review Source: Capterra

(I ran out of room in the "What did i like least) section.. so I'll continue here) The many many times I contacted support they were very slow to respond, unhelpful, and more than a little condescending... Many times I wound up skipping customer support and contacting the sales representative who was trying to get me to use the software (he was financially motivated to help me) Overall - Zoho People is an unrefined, difficult to use and poorly supported piece of software. I wish it weren't so! But.. alas...

Pros
There's a lot of conceptual things to like about zoho people - as with most Zoho products out there (And believe me.. I have tried just about all of them) There are a lot of great ideas.. Zoho promises the ability to track time, integrate with Zoho projects, track and measure performance, create employee profiles and in short manage every aspect of your employees. As i'll describe below - these things don't actually pan out the way they should. Since I have to pick one thing I like most about this software (That isn't theoretical) I would say it's ability to (almost) easily integrate with other zoho platforms - notably the various messaging systems

Cons
Zoho People is like every other Zoho software I have ever used - Too good to be true. What makes most of the zoho software so attractive seems to stem from two things... 1. The price is always fantastic 2. The marketing team is clearly miles ahead of the development team (in other words, it looks better than it is) With specific regard to Zoho people.. to start with, you definitely feel like you need to be a developer to set it up. They have pretty extensive support documentation but it's often out of date - and at least a half dozen times I went to the documentation and found it was missing the specific problem/issue or feature I was trying to figure out. Zoho people uses a lot of labels for things that aren't adequately explained which oftens leaves the user thinking that they are doing one thing.. only to find out they aren't. An easy example is that you can have employees, or users - and sometimes employees are users, but not always.. I wish I could tell you more about it but honestly I have no idea what it means. If you manage to get any pieces of this software set up, you will find that the functionality is more limited than planned. It doesn't integrate well with things like projects and it always seems to be lacking that ONE feature you really needed.. (for me, it was project task time tracking)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Simisara Johnson

Good software to handle all People Operations for all types of organisations

Used occasionally for 1-2 years
Reviewed 2020-03-29
Review Source: Capterra

It helps in all HR and People Operations. Good features and better user experience for all functionalities. It can be integrated with any third-party hardware.

Pros
The tool is integrated with our biometric attendance software as well as Employee portals. Thus all attendance, time-logs, and leaves are seamlessly integrated. This makes Payroll calculation effort reduced which gets completed in less than a day.

Cons
Allocation for resources based on project-based could have been considered to realize effort utilization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David Cahoon

Customer Support is non existent

Used daily for less than 6 months
Reviewed 2019-10-01
Review Source: Capterra

Very, very, very disappointed in the customer support at Zoho People. We tried calling customer support and got a voicemail. I have sent emails and no response. If the interface was more user friendly I would not have to call them. Coming from WIW the customer service was amazing. Now we don't even get a response.

Pros
Tons of features that some of the other time tracking programs don't have

Cons
Not the most user friendly. Then on top of that you are lucky to get anyone to respond to customer support inquiries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Anagha Kalekar

One tool to manager Entry to Exit

Used daily for 2+ years
Reviewed 2019-10-04
Review Source: Capterra

Pros
The best advantage of the software is we can customize the form and mail alerts the way we want it.

Cons
Lack of timely response from the Support team. Zoho should come up will payroll tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mark Fox

Our HR team loves using ZOHO People

Used weekly for 1-2 years
Reviewed 2019-08-30
Review Source: Capterra

Our HR department has loved using Zoho People. It has greatly reduced our manual labor for onboarding a new employee. Also, our recruiter uses Zoho Recruit which syncs with Zoho People. This makes it easy for the HR department to schedule interviews and send out offer letters.

Pros
The forms section of Zoho People is very customized. This makes it easy to manage internal forms for our industry.

Cons
Zoho forms doesn't do Employee benefits management. I wish it did. We have several compliance pieces that would be much easier to manage if we could automate them through Zoho People.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adeyemi Oluwadamilola

HR management made easy

Used daily for 6-12 months
Reviewed 2019-09-17
Review Source: Capterra

It has been fantastic. Human resource management has been revised with the technological advancement

Pros
I like how easy it is to use and the availability of several features to help HR management easier

Cons
I don't enjoy the one sided control from the creators end. Some personal edits should not be restricted

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tanha Islam

One stop solution for Employees!

Used daily for free trial
Reviewed 2019-07-20
Review Source: GetApp

Pros
This is an all solution to HR where we can manage the attendance and all the records of our user.

Cons
The payment is a touch expensive for a new company or a startup!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Adam Jarvis

Great HRMS for the Money

Used daily for 6-12 months
Reviewed 2019-06-26
Review Source: Capterra

great - has been an excellent step into the HRMS world from our spreadsheets and manual processes. Good support, great price, deep feature set.

Pros
Very reasonable pricing, with a great depth of features. You can customize everything, build out approvals, workflows, automation and even custom script entire new modules. If you use other products in the Zoho Suite, it has incredible integrations as well. It was a huge step up (but small commitment in terms of cost) from our spreadsheets and manual processes.

Cons
Complicated to set up - but that is expected given the level of customization, flexibility and functionality involved. HR is a complex thing - setting up HR Software to conform with your policies is too. But this software provides great value. Also, shifts feature was a bit lacking for how we operate, but that was not a critical feature need for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Debbie Kaplan

Really versatile and cost-effective HR system that allows a lot of customization

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Software Advice

A very cost effective and versatile system overall.

Pros
Allows a great deal of customization, which is really important to me. Once you learn how to work with templates, it's very easy to go in and create online forms, and customize sections specific to your company. They are quite responsive to questions and generally get back to me very quickly. Calculations can be done in most any form, which again, once you learn, is a great tool. The cost is well below other systems that I've looked at, and I think I've researched them all! It's very cost-effective overall, which is great for small companies like mine.

Cons
There are some technical issues that I'm still waiting to have resolved, which would make this product even better. For instance, a scrolling page problem in their newest interface that forces me to expand the browser in order to do a vertical scroll. There is also an issue with dates reverting to a format I do not use (i.e., day then month, when the US version is month then day).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Priyabrata Samal

Best Online Human Resource software till now in the market, with amazing user interface.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

Easy to keep track of employees daily working hour record. Very user friendly to create online forums. Even yearly leaves and holidays can be tracked very easily. It saves lots of valuable time for feeling time sheets in a spreadsheets. All these features are done here dynamically.

Pros
Easy to keep track of employees daily working hour record. Very user friendly to create online forums. Even yearly leaves and holidays can be tracked very easily. It saves lots of valuable time for feeling time sheets in a spreadsheets. All these features are done here dynamically.

Cons
Zoho people mobile app can be enhanced similar to zoho people web page version. In mobile app still I struggle to find the user details including user's document, marksheets and certificates. Even won't be able to upload documents(Ids like driving licence, office id..etc )in it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ahmed Shibani

Zoho People: All you need, plus more!

Used daily for 2+ years
Reviewed 2018-09-19
Review Source: Capterra

Overall our experience with Zoho People has been excellent, we are relying it as an integral part of how our organization works. The sales and support teams are fantastic and very friendly.

Pros
Zoho People has delivered and surpassed expectations. A cloud solution that covered our HR needs end-to-end. I liked the most hoe intuitive it is to use, no training whatsoever was needed to new employees to get them started using Zoho People. Only the common since everyone who has every used a web application was needed. The latest version also looks great, the user interface had a more than welcome update.

Cons
In prior versions there were some glitches here and there, but the support team has proved to be excellent as they managed to iron out all those little glitches in the most recent version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anil Jose

Time saving destination for HR management.

Used daily for 2+ years
Reviewed 2018-09-24
Review Source: GetApp

Pros
It is a good employee and company management tool. It helps to centralize all the data and make it available to different members of the team. This is very useful for all the workers to be on the same page. It has time tracking features which are useful to track the amount of time a particular project takes. The employees can update their strategies to work better in accordance with the inbuilt instant feedback system. A regular attendance tracking system is also present. This can help to maintain an accurate record of the absentees.

Cons
It is difficult to use for a small-scale company. The higher versions provide just the same features as the basic versions. Customer service is very slow in responding.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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chew lin

This software apps is very interesting.

Reviewed 2017-07-18
Review Source: Capterra

Easy to keep tracking staffs record

Pros
Having relevant data immediately available makes decision-making easy. Good quality hr software allows for a number of relevant areas to be updated simultaneously and can ensure that remember to input useful and important information on all aspects of human resources. Manual record keeping is very time consuming because all related records have to be up dated by hand. Using software to record information can free up staff for higher order functions. Additionally, employee inquiries can take up a lot of a human resource department's (or manager's) time and HR software can provide a self service option for employees to obtain relevant information themselves as well as saving staff time in obtaining it for employees. It can also save time and improve effectiveness for every step of the recruitment and selection process as well as for employee evaluation and training.

Cons
Very difficult and hard to understand the formatting, do setting or customize what feature that we want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Prajakta Kude

Great HRMS tool for startups

Used daily for 1-2 years
Reviewed 2019-02-08
Review Source: Software Advice

Overall good tool to start your HR functions getting automated for small companies.For larger size companies, this won't be suitable for the end to end HR needs.

Pros
Zoho People is very user-friendly for the organization who is willing to automate their HR processes for the first time. Onboarding team of Zoho People provides a great 1 to 1 support to make end user comfortable with the functionalities of the software Flexible tool to match your organization's HR processes Covers most of the aspects of HR except payroll

Cons
Post onboarding of the tool, facing challenges with the support team as every time new engineer will get assigned to you No function available for recruitment management so it won't solve your hiring purpose

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

End to end profile/Employee management

Used daily for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

Zoho and its products have enticed us to try and get all available products, we have tried trial for 6 months and bought at our office for long term use for our CEO. THis has made a real difference in growth of our productivity hence revenue.

Pros
TImesheets, Personal details storage, attendance, compensations, intricate details of every menu, complete control to admin to change and set up the desired configuration, I can say Zoho are working hard and delivering results. Perfectly working android app, makes it able to use all features on the move. Office restrictions as you need, technical and non-technical. Excel file reports are nearly un-editable, this ensures 100% valid.

Cons
Sometimes the mobile app goes down or is under development.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

A world-class workforce management solution great for any company size.

Used daily for 6-12 months
Reviewed 2018-07-31
Review Source: Capterra

Pros
Our company is very happy we've implement Zoho People as an integrated HR management solution for our global workforce. Its ability to automate end-to-end workflow processes and provide self-service portals for employees eliminates the bottlenecks in the operation and is the perfect support our growing company needs to make onboarding, scheduling and even updating of employee information across relevant records quick and easy. The UI looks great and there are so many options for customization of our forms and sections. It also has an API for any integration you might need.

Cons
There might be a bit of a learning curve for some people when navigating the user interface at first. But once they got the hang of it, our end-users were quite happy with the great help that the software can provide the organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sasa Cegar

HR helper and organizer

Used daily for 2+ years
Reviewed 2018-09-19
Review Source: Capterra

Saved us a lot of time and manual work when it comes to people related HR operations. In the moment where our growth expanded, Zoho People simplified and automated bunch of things we tracked internally in some other tools.

Pros
Feature-set that we use complements our HR needs. Zoho People simplifies the most of the people organization, vacation and holiday tracking, leave and remote work management.

Cons
User experience could be improved, but recently they introduced new UI which I am checking atm, so hopefully this will be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

VERSATILE AND HIGHLY CUSTOMIZABLE

Used daily for 2+ years
Reviewed 2018-09-20
Review Source: Capterra

Pros
It is the kind of software that after some time, can complement your work-style and adjusts to your needs. It is highly customizable and versatile for any users. Employee management and Time Tracking is highly recommended, it is better than any other software with similar features.

Cons
The mobile version is somewhat glitchy and does not work as well as it does on the desktop. There are moments when it would crash.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Angie Montero

Zoho People is a very simple and flexible HR platform that covers employee management operations

Used daily for 2+ years
Reviewed 2018-02-06
Review Source: Capterra

it's very easy to go in and create online forms, and customize sections specific to your company.

Pros
flexibility, ease of use, functionality and of course security of our data. Zoho People has an all in one solution from new hire to termination with room for customization

Cons
As with all software, there are many areas to improve. Zoho People team has been working hard to do just this as demand arise

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shadab Shaikh

A good HR management software but can be improved.

Used daily for 1-2 years
Reviewed 2018-11-03
Review Source: GetApp

Pros
I am using this HR management software with my current organization. It is very helpful and easy to use in regards to log my daily attendance, leave application and other HR related activities. It is easily integrated with other softwares which my organization uses. It is also very cost effective based on the features it provides.

Cons
The UI can be enhanced and sometimes it does lag while using certain features. This is my only recommendation to the Zoho team to work upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

A great integration of software between ZOHO; hassle-free employee management

Used weekly for 1-2 years
Reviewed 2018-10-11
Review Source: Capterra

Pros
The integration of different ZOHO products is a great and easy alternative for everyone who needs their features. With ZOHO People, I can manage our company’s employees right after hiring them. The possibility of transfer of the initial files from the database in ZOHO Recruit is an amazing start for this software. With ZOHO People, managing of attendance and leaves are possible, time clocks are available for employee time tracking and human resource management features are of great help to me.

Cons
The slow response from the tech support team is a little bit discouraging. One thing that needs improvement is the polishing of the great features that they already have. With the hundred of features they are trying to create and embellish into the software, there is no space for improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nivin Jospeh

Helps to enable intra business communication for your business enterprise.

Used daily for 6-12 months
Reviewed 2018-08-05
Review Source: GetApp

Pros
Enables great collaboration and effective communication between employees. You can easily track the allocated tasks. The communication is quite quick thereby reducing the waiting time. It uses several channels like emails, chats, calls, and reminders, to get you connected with your team. you can check out the calendars and schedule events. The free version is rich in features, like you can add unlimited members and custom applications.

Cons
The task management module could include more features. It is quite difficult to set up the application. The application does not allow easy navigation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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