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athenaOne
5
383
4
249
3
114
2
68
1
95
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI healthcare software for medical practices
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athenaOne - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
athenaOne overview
Based on 909 verified user reviews
What is athenaOne?
athenaOne is a patient portal tool offering key features such as appointment scheduling, charting, and HIPAA compliance, among others.
Who uses athenaOne?
By industry, athenaOne reviewers are most commonly professionals in medical practice (61%). The most frequent use case for athenaOne cited by reviewers is electronic medical records (44% of reviewers).
What do users say about athenaOne pricing?
Some users report minimal start-up costs and no extra fees for updates, and reviewers appreciate included software improvements. However, some reviewers find the pricing confusing, the costs high, and say expenses can outweigh the value for smaller practices.
Starting price
Alternatives
with better value for money
Pros & Cons
Bugs and Issues
Scheduling
Claims
Billing
Performance and Speed
Clicking
athenaOne’s user interface
athenaOne pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.8
Ease of use
3.8
Customer support
3.6
Reviews sentiment
What do users say about athenaOne?
athenaOne is a patient portal tool offering key features such as appointment scheduling, charting, and HIPAA compliance, among others.
Select to learn more
Who uses athenaOne?
Based on 909 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
athenaOne's key features
GetApp's analysis of 47 verified user reviews collected between July 2021 and September 2024 identifies athenaOne's most critical features and summarizes user sentiment about those features.
Reviewers appreciate athenaOne's appointment scheduling capabilities for being easy and intuitive. They report that scheduling from the patient's chart is quick and efficient, improving patient flow. Users find the system user-friendly and appreciate the overview of provider availability. However, some mention that the calendar function is lacking and can be clunky for new users. They also note issues like duplicated provider names and the inability to block off schedules directly from the calendar. Despite these, they find the process quick and helpful for tracking appointments and follow-ups. Of the 14 athenaOne users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.
Reviewers highlight athenaOne's charting capabilities for being easy to access and update. They appreciate the predefined text boxes and questionnaires, customizable workflows, and the ability to view and update patient charts efficiently. Users find it convenient for documenting patient information and creating orders. However, some mention that the system can be complicated with multiple clicks needed for certain tasks and that templates can be confusing. Despite these issues, they find the charting process intuitive and time-saving, especially with encounter plans. Of the 12 athenaOne users who gave detailed accounts of their use of Charting, 100% rated this feature as important or highly important.
Kimberly S.
Patient Service Representative
Julia M.
Receptionist
Shacria D.
MRC
shauna g.
packager
All athenaOne features
Features rating:
athenaOne alternatives
athenaOne pricing
Value for money rating:
Starting from
No pricing info
User opinions about athenaOne price and value
Value for money rating:
To see what individual users think of athenaOne's price and value, check out the review snippets below.
Kimberly S.
Patient Service Representative

Erika B.
Licensed Massage Therapist
athenaOne integrations (14)
Integrations rated by users
We looked at 909 user reviews to identify which products are mentioned as athenaOne integrations and how users feel about them.
Integration rating: 4.2 (5)
“Yes because phreesia offered the check-in part for patients.”
“The integration with Phreesia was critical in order for us to accurate run insurance eligibility and benefits.”
Diana T.
Clinical Office Manager
Integration rating: 5.0 (2)
“For interfacing our lab equipment with the software ”
Ram S.
Physician - Owner
Integration rating: 5.0 (1)
“AthenaOne and PioneerRx have a bidirectional interface to where when something is updated in one system, it is updated in both.”
Ben P.
Pharmacy Tech
Other top integrations
athenaOne customer support
What do users say about athenaOne customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of athenaOne customer support.
A significant portion of users find athenaOne's customer support responsive and able to resolve issues quickly.
Broad user base appreciates knowledgeable representatives who provide step-by-step help and clear communication.
Frequently reported by users, support staff are polite, helpful, and often follow up to ensure problems are solved.
Certain users report long hold times and slow responses from customer support, especially during busy periods.
Support options
Training options
To see what individual users say about athenaOne's customer support, check out the review snippets below.
“Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.”

Alexis M.
Medical scheduling
athenaOne FAQs
athenaOne is a AI-native healthcare software that integrates electronic health records, revenue cycle management and patient engagement into a unified platform. The system is designed for ambulatory care providers across a spectrum of practice sizes and specialties. The electronic health record component streamlines clinical documentation with customizable web, mobile and voice-driven workflows that adapt to specialty requirements. Automated data exchange across the network ensures that patient records, orders and results are integrated in real time, creating a more complete clinical picture at the point of care. The revenue cycle management component applies advanced AI to automate claims processing and billing, employing a rules engine that detects and resolves errors prior to submission. The patient engagement component features a unified portal and mobile application that enable self-service appointment scheduling, secure messaging and access to health information. Multiple payment options and methods are supported alongside embedded telehealth visits and automated wellness outreach to maintain continuity of care. Facilities benefit from enhanced patient satisfaction and streamlined administrative processes through these integrated tools.
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