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athenaOne Logo

AI healthcare software for medical practices

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athenaOne - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

athenaOne overview

Based on 909 verified user reviews

What is athenaOne?

athenaOne is a patient portal tool offering key features such as appointment scheduling, charting, and HIPAA compliance, among others.

Who uses athenaOne?

By industry, athenaOne reviewers are most commonly professionals in medical practice (61%). The most frequent use case for athenaOne cited by reviewers is electronic medical records (44% of reviewers).

What do users say about athenaOne pricing?

Some users report minimal start-up costs and no extra fees for updates, and reviewers appreciate included software improvements. However, some reviewers find the pricing confusing, the costs high, and say expenses can outweigh the value for smaller practices.

Starting price

Free

Alternatives

with better value for money


Pros & Cons

Bugs and Issues

Scheduling

Claims

Billing

Performance and Speed

Clicking

athenaOne’s user interface

Ease of use rating:

athenaOne pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(163)
3-4(363)
5(383)

What do users say about athenaOne?

athenaOne is a patient portal tool offering key features such as appointment scheduling, charting, and HIPAA compliance, among others.

Select to learn more


Who uses athenaOne?

Based on 909 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Medical Practice
Hospital & Health Care
Health, Wellness and Fitness
Transportation/Trucking/Railroad
Others

Use cases

Electronic Medical Records
Patient Portal
Medical Practice Management
Medical Scheduling
Medical Billing

athenaOne's key features

GetApp's analysis of 47 verified user reviews collected between July 2021 and September 2024 identifies athenaOne's most critical features and summarizes user sentiment about those features.

Appointment scheduling

Reviewers appreciate athenaOne's appointment scheduling capabilities for being easy and intuitive. They report that scheduling from the patient's chart is quick and efficient, improving patient flow. Users find the system user-friendly and appreciate the overview of provider availability. However, some mention that the calendar function is lacking and can be clunky for new users. They also note issues like duplicated provider names and the inability to block off schedules directly from the calendar. Despite these, they find the process quick and helpful for tracking appointments and follow-ups. Of the 14 athenaOne users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.


Charting

Reviewers highlight athenaOne's charting capabilities for being easy to access and update. They appreciate the predefined text boxes and questionnaires, customizable workflows, and the ability to view and update patient charts efficiently. Users find it convenient for documenting patient information and creating orders. However, some mention that the system can be complicated with multiple clicks needed for certain tasks and that templates can be confusing. Despite these issues, they find the charting process intuitive and time-saving, especially with encounter plans. Of the 12 athenaOne users who gave detailed accounts of their use of Charting, 100% rated this feature as important or highly important.

See related user reviews

“What I least like about Athena is how it freezes when I go to print an insurance card or a form scanned in under ones chart.”
KS

Kimberly S.

Patient Service Representative

“It is very easy to navigate between scheduling appointments and the patient's chart.”
JM

Julia M.

Receptionist

“There was an easy system to work with when it came to patient charts and scheduling”
SD

Shacria D.

MRC

“i like having access to my chart and labs.”
sg

shauna g.

packager


All athenaOne features

Features rating:

Accounting integration
Admissions management
Alerts/Notifications
Appointment management
Bed management
Billing & invoicing
Case management
Claims management
Claims scrubbing
Clinical notes
Code & charge entry
Coding assistance
Compliance tracking
Customizable dashboard
Decision support
Document management
Drug reference database
Dunning management
EDI
EMR/EHR
E-Prescribing
For cardiologists
For family medicine
For healthcare
For medical purposes
For mental/behavioral health
Formulary management
For neurologists
For obstetrics & gynecology
For ophthalmologists
For orthopedics
For pain management
For physical therapy
For plastic surgery practices
For podiatrists
For primary care
For psychiatrists
For substance abuse therapy
For urgent care
For urologists
Growth charts
Healthcare compliance
HIPAA compliant
Immunization & allergy tracking
Initial assessments
In-Patient management
Insurance eligibility verification
Inventory management
Invoice history
Meaningful use certified
Medical billing
Medical history records
Medication management
Messaging
Mobile access
Mobile app
Multi-Location
Multi-Provider practice
ONC-ATCB certified
Out-Patient management
Patient engagement
Patient intake
Patient management
Patient portal
Patient records management
Patient scheduling
Payment collection
Physician management
Physician scheduling
Policy management
Practice management
Quotes/Estimates
Records management
Reminders
Remittance advice
Remote treatment planning
Scheduling
Secure messaging
Self service portal
SMS messaging
Templates
Treatment planning
Vaccine management
Video conferencing
Virtual waiting room
Voice recognition
Web-based deployment

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athenaOne pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about athenaOne price and value

Value for money rating:

To see what individual users think of athenaOne's price and value, check out the review snippets below.

“What I like most about Athena Software is the ability to choose and set my preferences for scheduling, billing, to open the chart, and even print the schedule for the next day and more.”
KS

Kimberly S.

Patient Service Representative

“I do like that there is a portal to access my information, access lab/test results, see upcoming appointments and the ability to message my provider.”
Verified reviewer profile picture

Erika B.

Licensed Massage Therapist

athenaOne integrations (14)

Integrations rated by users

We looked at 909 user reviews to identify which products are mentioned as athenaOne integrations and how users feel about them.

Phreesia logo
Phreesia

Integration rating: 4.2 (5)

Yes because phreesia offered the check-in part for patients.

The integration with Phreesia was critical in order for us to accurate run insurance eligibility and benefits.

DT

Diana T.

Clinical Office Manager

1/2

Integration rating: 5.0 (2)

For interfacing our lab equipment with the software

RS

Ram S.

Physician - Owner

PioneerRx logo
PioneerRx

Integration rating: 5.0 (1)

AthenaOne and PioneerRx have a bidirectional interface to where when something is updated in one system, it is updated in both.

BP

Ben P.

Pharmacy Tech

athenaOne customer support

What do users say about athenaOne customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of athenaOne customer support.

A significant portion of users find athenaOne's customer support responsive and able to resolve issues quickly.

Broad user base appreciates knowledgeable representatives who provide step-by-step help and clear communication.

Frequently reported by users, support staff are polite, helpful, and often follow up to ensure problems are solved.

Certain users report long hold times and slow responses from customer support, especially during busy periods.

Support options

24/7 (live rep)
Faqs/forum
Knowledge base
Email/help desk
Chat
Phone support

Training options

Webinars
Videos
In person
Live online
Documentation

To see what individual users say about athenaOne's customer support, check out the review snippets below.

“Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.”

Verified reviewer profile picture

Alexis M.

Medical scheduling

athenaOne FAQs

Q. What is athenaOne used for?

athenaOne is a AI-native healthcare software that integrates electronic health records, revenue cycle management and patient engagement into a unified platform. The system is designed for ambulatory care providers across a spectrum of practice sizes and specialties. The electronic health record component streamlines clinical documentation with customizable web, mobile and voice-driven workflows that adapt to specialty requirements. Automated data exchange across the network ensures that patient records, orders and results are integrated in real time, creating a more complete clinical picture at the point of care. The revenue cycle management component applies advanced AI to automate claims processing and billing, employing a rules engine that detects and resolves errors prior to submission. The patient engagement component features a unified portal and mobile application that enable self-service appointment scheduling, secure messaging and access to health information. Multiple payment options and methods are supported alongside embedded telehealth visits and automated wellness outreach to maintain continuity of care. Facilities benefit from enhanced patient satisfaction and streamlined administrative processes through these integrated tools.

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