3CX Reviews

3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find...

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The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

Thank you for sharing your positive feedback about 3CX. We're thrilled to hear that you find 3CX's interface easy to use, with the added benefit of a chat function, and appreciate the convenience of our app when you're on the move. We also appreciate your feedback about the perceived simplicity of our software and interface. Our team is always working to improve and add new features to our system, and we'll take your feedback into consideration as we continue to make updates.

This software is very easy to use. This allows track of call logged éither missed or dialled. Also allows the call recording to be attached very quickly.

The fact that when you log break calls still come to your line plus the chat feature makes a sound even if you're on a call.

Hi Tialee! Thank you for sharing your positive feedback with 3CX! We are really glad to hear that you enjoy the ease of use.

I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.

The way that phones interface with the management software can sometimes be flaky. Especially when it comes to the timecode functions.

Thank you for your feedback. We will look into improving timecode functions

The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need.

It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring.

Hi Teresa and thank you so much for taking the time to review 3CX. We are so glad to hear that 3CX has provided you with all the features you needed for your business and helped you save at the same time! Voicemail notifications are synced between the devices. Missed call notifications are synced between 3CX apps which are directly connected to 3CX via HTTPS. IP Phone missed call lists can only be reset from the devices themselves. Declining a call will only decline the call for the device itself as each device will receive its own INVITE message to establish a call and declining will only decline that leg of the call. Hope this helps clarify any confusion around the synchronization.

The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties.

As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly.

Hi Nancy and thanks so much for your positive feedback! We really appreciate you taking the time out to share your experience with us. If the crashing issue persists, we'd encourage you to contact our customer support or seek consultation in the 3CX Forum.

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

it is a good workable solution for both in office and remote agents. easy to train to use, no problems these 2 years

transferring the call from cell phone is challenging, as we don't hear when it rings for the next phone.

Thank you for taking the time to leave a positive review of 3CX! We're thrilled to hear that our system has been a good workable solution for your business with easy training and no problems in the past two years.

Easily integrate with existing business process and customers. Cost savings and mobility.

Sometimes errors trying to open the platform and it can be slow.

Thank you for taking the time to share your positive feedback about 3CX. We're thrilled to hear that you've had a positive experience with our system and appreciate you highlighting 3CX's ability to easily integrate with existing business processes and customers.

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Thank you for your positive feedback. This is greatly appreciated.

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

3CX has all the features you would find in major brands of PBX systems with flexible deployment options for on-premise or cloud hosted systems. The system is very easy to setup and administer with training and certification available. 3CX has a large partner network and supports many brands of phones and gateways. The system is very affordable for smaller business and non-profit organizations. Security of calls is built-in which is very important when looking at VoIP telephone solutions. Apps for iOS, Android and Windows make connecting your mobile staff effortless by simply downloading the App and scanning a QR to provision the users extension.

Even though there are very useful reports built into the system there is no report for average SIP trunk usage and this is only able to be retrieved through the SIP trunk provider. Features are continually being added and this system is very stable so I cannot really say there are any cons.

3CX gives you a robust platform for phone service for a fraction of other traditional PBX systems. They also give you options for hosting, or to host your own instance of the software. The feature set for 3CX is the same if not better than you will find with other PBX systems. They are always updating their feature set, and have an active community of users who offer suggestions for features that they make happen.

The licensing model has changed recently and can be tricky to figure out, but once you do it's easy to know what to do.

Ease of implementation, feature set, platform support and reasonable cost. You can use this phone system for almost any situation, whether on-premise with local dial tone, a private co-location datacenter or most major cloud providers. 3CX works aggressively to keep the software up to date and continually rolls out new features, such as their Web Client. Yes - you can even use your Chromebook as your telephone.

Occasional changes to the FREE version - but hey, it's free.

Great for making international calls, from any location. I use this on my laptop and connect a bluetooth headset.

When I am using a bluetooth headset and listening to something (e.g music), if I start the 3CX app up it changes the way sounds comes out the headset. So each need to keep the app close and open it each time i want to make a call. A bit annoying.

Thank you for your comments about our software! About the issue you faced with the headset, our software does not directly affect the headsets, rather it registers to the sound devices the OS is using. Having said this, I would suggest checking the OS sound settings, and also maybe try another headset if you have one available, maybe a wired one to rule out this being somehow related to BT.

New Features added regularly inexpensive multi-platform mobile fully featured for call centers or standard business pbx High Available backup PBX

documentation can be outdated at times reporting is not the best

The thing I liked most about 3CX was the enormous potential it affords anyone who is seeking to setup a virtual phone system. There were no corners but in developing a feature rich service that is very affordable in price. Again, as stated in many of my reviews, I’m a fan of intense customization by the end user of any service. 3CX gave me the flexibility to customize nearly every aspect of the system to the degree that I chose.

The thing that I liked least about the software was the difficulty in setting up the on-premises version of the software. Even being an IT professional, it was still very difficult to understand the instructions as they were written.

I like that we could schedule meetings or have them at a moments notice. Throughout the pandemic this kept us in contact with our whole team, and allowed us to give our new team members the same training that they would have had before the pandemic. So much so that we kept several of our video meetings even after travel started back up.

It was hard for some people to learn how to create a meeting, and how to share their screen. For us it did take up a lot of our band width and that would slow down you computer if you were working on something else at the same time as a video call.

Hi Lyn and thank you for your feedback. We are happy to hear that 3CX has helped you to keep fully operational during these challenging times. While getting to know how to use 3CX you can always look for help at our User Guide: https://www.3cx.com/user-manual/

The fact you can use a soft phone in 2020 is pretty great. No need for a physical deskphone. This software is free and connects pretty easily through a provisioning file.

Extremely laggy and it looks like it came out straight from Microsoft Visual Studios. A lot more features need to be added to change my mind about this piece of software.

Thank you for your feedback. Could you specify which features you would like to see. As it's probably due to the fact that you are running the Standard version.

Mobile App for cell phone which works great, can pick up and transfer calls Fully functional app for the computer Can connect many types of phones

The interface I think could use a bit of a update, however it is functional and easy to use Audio can sometimes cut in and out

Hi Lyle. Great to hear 3CX is helping your team to work fully remotely! Thanks so much for taking the time to leave your feedback and wishing you a great week ahead!

I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

There are a lot of features built into the phone system, including international calling. It is a cloud based system

The set up is difficult. You have to record your messages and then upload-it does not have a feature built in to change messages easily. Calls drop randomly.

We're sorry to hear the set-up wasn't as straightforward as expected. Feel free to post to our forum and a 3CX technician will be able to assist you.

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.