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800.com
5
267
4
42
3
13
2
3
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered business phone, call tracking & intelligence
Table of Contents
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800.com - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
800.com overview
Based on 330 verified user reviews
What is 800.com?
800.com is a call tracking tool with key features that include mobile access, voicemail, caller ID, call transfer, call routing, alerts and notifications, and more.
Who uses 800.com?
Reviews for 800.com come from a wide variety of industries, including construction (7% of reviewers), consumer services (5%), and financial services (5%). The most frequent use case for 800.com cited by reviewers is business phone systems (64% of reviewers).
What do users say about 800.com pricing?
Most reviewers indicate that 800.com offers affordable, competitive pricing and cost-effective features for small businesses. Most users consider the plans straightforward with no hidden fees, and they appreciate the value provided. Some users report wishing for lower costs.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Call Management
Business Use
Text Messaging
800.com’s user interface
800.com review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about 800.com?
Reviewers appreciate 800.com for its easy setup, user-friendly interface, and efficient call management features that help small businesses appear professional and stay organized. They find the ability to customize numbers, manage calls, and receive responsive customer support particularly valuable, and say pricing is generally competitive, though some feel it could be lower.
Users report that the platform is reliable and simple to use, with voicemail, texting, and phone number management all integrated smoothly. They mention occasional issues with advanced features, text messaging limitations, and minor bugs, but most feel these do not significantly impact their overall positive experience.
Select to learn more
Who uses 800.com?
Based on 330 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
800.com's key features
Most critical features, based on insights from 800.com users:
All 800.com features
Features rating:
800.com alternatives
800.com
Starting from
23
Per month
Ultatel Cloud Business Phone System
Starting from
18
/user
Per month
3CX
Starting from
350
Per year
RingEX
Starting from
30
/user
Per month
800.com pricing
Pricing plans
Pricing details:
User opinions about 800.com price and value
Value for money rating:
To see what individual users think of 800.com's price and value, check out the review snippets below.
Gabby S.
CEO
Richard B.
CEO
800.com integrations (5)
Integrations rated by users
We looked at 330 user reviews to identify which products are mentioned as 800.com integrations and how users feel about them.
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
800.com customer support
What do users say about 800.com customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of 800.com customer support.
A significant portion of users highlight the customer support team's responsiveness and quick resolution of issues.
Widespread user sentiment praises the friendliness, professionalism, and helpfulness of support representatives.
Broad user base finds it easy to contact support, appreciating clear communication and accessibility via multiple channels.
Frequently reported by users, support staff go above and beyond to assist with setup, billing, and technical questions.
A minority of users report slow or unresponsive support, especially during number transfers, with limited contact options.
Support options
Training options
To see what individual users say about 800.com's customer support, check out the review snippets below.
“The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners.”
Arziki P.
CEO
“The pricing is competitive, and the customer support team is incredibly responsive and helpful. Whether you’re a small business or a growing company, 800.com is a reliable solution for toll-free communication.”
william w.
Managing Partner
“When we needed to transfer a number, it took over 30 days and support was unresponsive with no phone option.”
Amitai S.
Owner
“The main downsides of 800.com are that the pricing can feel a bit high for small businesses, some advanced features take time to learn, and international options are limited compared to larger VoIP providers.”
Nina V.
CMO
800.com FAQs
Q. What is 800.com used for?
800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action. Activate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening. The AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top of every recorded call to deliver AI summaries, custom call scoring against your sales criteria, recommended next steps that auto-update your CRM, and Ask AI natural-language search across every conversation ("Which calls mentioned pricing concerns?"). For marketing teams and agencies, 800.com closes the loop on ad spend. Assign a unique tracking number to every channel, use Dynamic Number Insertion to swap numbers on your website by traffic source, and attribute every call back to the exact ad, keyword, or campaign that drove it. Native integrations with Google Ads, Meta, Microsoft Ads, GA4, Looker Studio, HubSpot, Salesforce, GoHighLevel, ServiceTitan, Zapier, and more keep the data flowing both ways. Agencies get white-label reporting and multi-client management from a single login. 800.com is purpose-built for the verticals that live and die by the phone — automotive dealers (with ASC-certified integrations), home service companies, healthcare providers, law firms, real estate agents, and the agencies that serve them. Plans start at $19/month with no long-term contract and a 30-day money-back guarantee.
Q. Does 800.com support mobile devices?
800.com supports the following devices:
iPhone, iPad, Android
Q. What level of support does 800.com offer?
800.com offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk, FAQs/Forum
