800.com Reviews - Pros & Cons, Ratings & more

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800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

800.com

Android

Web-based

Windows

iPad

iPhone

Procurement Agent

We have been very happy with 800.com. The experience has been great and I would recommend the service.

Attorney 

It’s incredibly user-friendly and very easy to use, even for non-tech-savvy people like me. And the customer service has been exceptional, which is most important to me.

Owner

The ease of use of the software is the best thing I like about the service.

CEO 

It was easy to sign up for the service and it seemed like a good investment.

Owner/Manager

My experience was, and still is, very good and I am glad I made the decision to use 800.com.

I have used customer service and have always been great. The system itself works great.

I love the customer service. They have always been very helpful.

We are pleased with the ease to forward the 800 number.

President

The ease in which 800.com has integrated into our business has been as if we did it ourselves. Simple hassle free set up.

The software for 800.com makes for an easy integration with my business and has been a reliable source for my toll free use and faxing.

Affordable, Simple, & Responsive Customer Serivce.

Chief Operations Officer

Additionally, it was easy to purchase the numbers we wanted to use & the interface is user friendly.

Sr Account Manager

Fulfilled the need of my agency. Easy to use and the interface is intuitive.

Managing Partner 

The only thing I don’t like is the fact that I was not. Told the total monthly charges up front.

Allows me to have a business line for a great price.

Owner/Lead Guide

The only issue I have experienced is with the billing statement. It’s difficult to see where and how my payments are applied to the 2 accounts that I have with 800.com.

There appears to be no option to turn off receiving voice mail recordings.

Could be a tad less expensive. Setting up was a little confusing when I thought I was deleting one thing.

RingEX

CallRail

CallTrackingMetrics

800.com helps my new business

Thank you for the positive review and feedback! We are so happy we can help you build a better reputation for your business.

I'm a satisfied customer and am pleased with the service.

A Necessary Tool for Small Businesses

Thank you Arziki! We are happy to hear about the excellent customer service and appreciate your feedback about the SMS verification.  We will look into some ways we can share that information earlier. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com.

What a disappointment. I canceled my service last year and I just see they charged my credit card several hundred dollars. I’ll probably never get that money back

Terrible customer service 

Hi Daniel! I am so sorry to hear that and would be happy to look into your account, to make sure we can get it straightened out. Please reach out to me at Christina@800.com

Easy to use and supreme customer service!

Highly Recommend

Thank you so much Peggy!  We are delighted to hear how wonderful your experience has been and happy to have you as a customer.

Easy to use with online portal to create presets for incoming calls.

800.com is a Lifesaver

Thank you Lauren! We are happy you have had such a great experience using 800.com.

Overall, its doable for my small business needs. I dont see it as a long-term solution for growth.

Doable for Small Businesses or Sole Proprietary 

Thank you for your positive review and feedback Evelyn! We are always working to improve the connection time and would be interested in learning how we can improve the product further to make it more of a long term solution. Please reach out to me anytime at Christina@800.com

It was easy and affordable.  So far my calls are coming through exactly as expected.  The voice mail forward to email and text messaging make it very powerful for a solo.

Great value and powerful platform.

Thank you so much for this amazing review Erik! We are happy to have you as a customer :)

Awesome Company

Thank you Sarina! We appreciate you being a customer and are so happy you choose to do business with us.

Great service that's easy to use!

Thank you for your kind words! We’re glad you found it so easy to set up your toll-free number and appreciate our customer service. Your feedback on the extensions is noted and I will keep that in mind for the product team :) Thank you for choosing 800.com!

I enjoyed using the application and configuring the product

Easy to get going 

Thank you David! We are happy to hear how easy you have found the platform and setup.  We appreciate your feedback about the text verification and text campaign charges. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com.

Overall, I’ve had a Great interaction with 100.com. I truly recommend it to business owners.

A must for a business owner

Thank you Erica! We are so happy that you were able to find your perfect number and would recommend us to other business owners. We appreciate your suggestion about the call screening and are always interested in learning how we can improve the product, so I will bring this to our product team to discuss :) If you have any other suggestions, reach out to me anytime at Christina@800.com

100% recommend to anyone looking for an 800 number.

Early adopter.  Loyal customer.

Thank you Travis and we appreciate having you as a customer! We actually just added the ability to delete old messages. Reach out to me and I can walk you through it, if you have not found it already :)

Great. Customer service has been great. Product does exactly what we need. We send calls to people from all over the state for an EOC.

800.com for Emergency Operations Center

Thank you Luke!  We are so happy to hear how great the customer service and setup have been.

Pretty good. Like the cutomer service. We have been using it ove the year and had no compalints with the website or apps on our phone.

Review of 800.com

Thank you Sandra! We are happy to hear how great the customer service has been and appreciate your feedback about the campaigns. We are always looking at ways to improve our customer experience, and would like to hear more about your campaign experience. If you are open to it, please reach out to me at Christina@800.com.

Called in - was helped immediately. They assisted with porting. Annual renews were easy and received help and discounts.

Great product and support!

Thank you for your kind words Scott! We’re thrilled you’ve had a smooth experience with our product and support team. It’s great to hear our team was able to assist promptly with porting and renewals. We appreciate your loyalty!

No complaints. Nothing we have no complaints with this product.

Ts Pro Wash review

Thank you Tammy! We appreciate your positive review.

100% satisfied.  I see my company using 800.com indefinitely.

Highly recommend! 

Thank you for the glowing review Richard! We’re thrilled to hear how 800.com has helped establish credibility for your business and that you find it easy to use. We are so grateful for you!

Very easy to use. Do not need IT support. Customer Service great!

Easy To Use. No IT Experience Needed

Thank you for your feedback!  Your note on the interface is valuable, and we’re always working to improve!

Thank you for your positive review and feedback Matt! We’re so glad you find 800.com easy to use and appreciate our customer service. We are always interested in learning how we can improve the product and would love to hear any suggestions you have regarding the interface. Please reach out to me anytime at Christina@800.com

I have been using this service for 2 years and I absolutely love them.

Amazing Company 

Thank you Brittanie! We appreciate you sharing your awesome experience with us and the recommendation!

It's been a great experience overall with 800.com

Great company!

Thank you Brandi! We are so happy that you have been able to give your business 
 a professional look with us. We appreciate the recommendation!

I have had a great experience with 800.com
Customer service is quick and kind, though rarely needed.

Great Service

Thank you so much Heidi! We love that you are having such a great experience with us.

WE HAVE A LOT OF OPTIONS FOR MOBILE SERVICE AND LINE CONNECTION AND I THINK 800.COM IS DOING THINGS THE RIGHT WAY. TAKIN THEIR TIME TO FOLLOW UP ON THE IMPORTANT THINGS. I DONT KNOW HOW BIG THEY ARE BUT THEY OPERATE LIKE A CLOSE-KNIT TEAM.

GREAT EXPERIENCE WITH 800.COM

Thank you so much Alex!  We are so happy  to hear about your awesome experience with us. We appreciate you!

It has been nothing but spectacular and I would suggest to all my friends and family, and I do

PERFECT VANITY NUMBER

Than you Chris!  We are so happy you found your perfect number and we appreciate your recommendation.

I would say it’s a great look for my business, the line is great. If they can fix the call notification it would be perfect.

Honest review

Thank you for your positive review and feedback Carl!  We love that you have found our product to be so convenient. I have included my email so we can look into the notifications issue.

The product works as advertised.  It does what I need

Basic service that works 

Thank you for your positive review and feedback Steven! We are always interested in learning how we can improve the product and would love to hear any suggestions you have. Please reach out to me anytime at Christina@800.com

Founder and CEO 

Love my number and working with them!

Ashley:                                                Hi. I'm Ashley. I'm a founder and CEO, and I'm reviewing 800.com. I give it a five, and for more reviews like this click below. Before 1800.com, I really was just answering the phones myself and also just trying to balance navigating which department or which person was supposed to get the call. With 1800.com it made it so much easier because it just allowed it to be where we had a greeting and personal greeting. We had different departments that people can navigate and click, and so it just made it such a better process that was more streamlined and more sufficient, and more professional.
                                                       I chose 1800.com because it was so convenient as a business to be able to navigate creating your number and as well as having it already set up for you to be able to see... Go into the backend and see who've called you, voicemails that you're receiving to set up your greeting, to set up different external numbers for department, or to have it arranged where the number could go to a certain person in the department. It just made it so much easier. My favorite thing about 1800.com, especially is the customer service. It's so easy always to get in touch with someone regarding a question that I have or something related to our account, and they're really helpful. They also give so much information regarding the topic area when you're in the call. So I just really appreciated how personable they are, how easy it is to navigate, and how intuitive it is to navigate their system. Whenever you need a number, you're always conveniently guided towards getting that number. So I just highly recommend them.
                                                       It was so easy to get started with 1800.com. I literally just called them. I told them the number that I wanted and they searched within their system to see it was available. Because the number, the exact number was not available, they helped me with navigating, finding another solution to it that matched something similar to what I was looking for. Then from that point on, it was just getting set up into our account, getting our greetings situated, getting the external numbers situated, and it was just so easy to do and really easy to navigate. So it just made it so much more convenient for me, less stressful for me, and I just love working with them, and now it's been over a number of years that we have.
                                                       For anyone who's considering getting 1800.com, I do have a couple of recommendations for you. Be open-minded just in case your number's not available, but also be understanding that the person who you're speaking with from them will definitely be accommodating towards you and helpful for you with finding that number. I also want to say, have it in place as to what departments that you want to arrange for your business, so that they can help you with figuring out how to place those numbers, those external numbers, how to set up that greeting. Also, going towards the greeting, make sure to have a greeting set up in place which you can easily do, and even a hire someone externally to do for you to be able to get done. So I just think, make sure you understand what it is you're looking forward to get out of the number and knowing that, whatever that is, someone on the other side at 1800.com can definitely help you with navigating that.

800.com Reviews

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